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victories

Last Wednesday, a US Judge rejected airlines efforts to overturn a New York state law that says airlines have to provide, "fresh air and lights, waste removal services and adequate food and drinking water" if passengers are stuck on the tarmac for over three hours. [ATA vs CUOMO (PDF)]

cellphones

Sprint Will Allow Departing Customers To Unlock Their Phones

Sprint will relinquish unlock codes to departing customers in good standing as part of proposed class action settlement.The class was formed last year by California consumers who argued that the locked phones bound them to Sprint by making it more expensive to switch carriers. Sprint claimed that releasing the codes was unnecessary since the service contract clearly informed consumers that phones would only work on Sprint's network. More »

actually, this is good

Medicare Won't Pay Hospitals For Preventable Errors

The Bush Administration announced on Saturday that Medicare will no longer pay hospitals for injuries and errors traditionally deemed "preventable," reports the Washington Post. This is good news for consumers as it will force hospitals to introduce efficiences and adhere best practices. These errors are things like bed sores, infections, slip and fall injuries, and the costs of leaving surgical instruments inside patients after surgery. And perhaps most importantly, a provision in the new rules forbids passing on the costs of preventable errors to consumers. The decision will also save the Medicare program millions of dollars.

Medicare No Longer to Pay for Preventable Hospital Errors, Injuries or Infections
[Washington Post]

victories

Cingular's Class Arbitration Waiver Ruled "Unconscionable" By 9th Circuit Court Of Appeals

Like many many companies, Cingular has a little thing in their contracts saying that if you use their service, you void your right to a class action lawsuit and instead have to go through "mandatory binding arbitration," which is basically an extra-judicial corporate court exempt from many of the basic rules and laws and procedures and rights of real court. Well, today, that clause was ruled "unconscionable" by the 9th Circuit Court Of Appeals. Therefore, lawsuits can proceed against Cingular and go to real court, not monkey court. Hooray!

Shroyer v. New Cingular Wireless Docket No. 06-55964 [PDF] (Thanks to Fred!)


customer service

Man Sues Dell And Wins... By Serving Court Papers To The Mall Kiosk

A NJ man successfully sued DELL in small claims court using a unique approach. He had the court papers delivered to a DELL kiosk in the local mall. More »