Be sure to read our Ultimate Consumerist Guide to Fighting Back, a go-to handbook for the dissatisfied consumer. Once you've decided to go the executive customer service right, be sure you read this first so you know what to say when you call the corporate avatar of your choice.

The Consumerist Executive Customer Service Index

ACS
Adelphia
Air Tran
Alamo
Alaska Airlines
Allegiant
Aloha
Amazon
America West
American Airlines
American Express
Amtrak
Apple
ATA
AT&T
AT&T Wireless
Bank of America
Barnes and Noble
Bell Canada
Best Buy
Blizzard
Blockbuster
Blogger
Bloomingdales
Blue Cross/Blue Shield
British Airways
Borders
Busey Bank
Buy.com
Cablevision
Charter Communications
Chase
Circuit City
Citibank
Comcast
Continental
cox
Delta
Direc-TV
Discover Card
Dish
Disney
Ebay
Enterprise
Equifax
Experian
Fedex
Frontier Airlines
Fry's
Gamefly
Geek Squad
Georgia Power
Helio
Home Depot
Humana
HSBC
IKEA
ING Direct
Insight
Keybank
Lenovo
Loew's
Macy's
Microsoft (and Xbox)
Midwest Airlines
Motorola
National City
Nicors
Northwest Airlines
Norton
Office Depot
Office Max
Orbitz
Paypal
Pitney Bowes
Qwest
RCN
Regions Bank
Register.com
Ryan Air
Samsung
Seagate
Sears
Sirius
Skybus
Sony Ericcson
Spirit Airlines
Sprint
Sports Authority
Staples
Symantec
T-mobile
Target
Time Warner Cable
TransUnion
Uhaul
United Airlines
United Health Care
UNUM Life Insurance
UPS
US Airways
US Cellular
Verizon landline/DSL/Fios
Verizon Wireless
Vonage
Wachovia
Walmart
Washington Mutual
Wells Fargo

In the event you can't find the info you are looking for here, you can scan our backlog of contact info, or use Google to uncover the addresses yourself. In the event you find something we don't have, feel free to share at tips@consumerist.com.

Researched by Alex Jarvis
Last updated: 11/07/2008

My daughter attends a school in Philadelphia which strangely enough does not provide internet access. She recently had to move from one apartment where she had resided for 2 1/2 years, to another due to school renovations. We helped her move, she came home for a few week break and only upon arriving back did she realize her internet access was not working. She is majoring in animation and will very soon graduate so her work is dependent on internet access. She called Verizon and they assured her she would have service in 6 -7 business days.

After the time period she was given had passed with still no internet access, she called again (Tues) and was given an appointment for someone to come out and look at the wiring. The timeframe was 8am - 8pm (Wed). She waited all day, missed classes and no one showed. She called Thurs only to be told tech people went there, knocked on her door and no one answered either the door or her phone but they rescheduled for Friday, 8am - 8pm. Once again, she waited all day, no one called or showed.

I called in the late afternoon to see what the problem was and was given the same story that no one answered the door or her phone but they would reschedule for Monday.....same deal 8am - 8pm. Now I am sure you can understand that not only were we shuffled around to keep getting shuffled around but actually getting through the 800 "customer service" line, waiting on hold for several hours listening to non music repeating over and over and over, does take its toll.

I asked to speak to supervisors only to be transferred back to the beginning of the press this, press that or simply cut off. I spoke to one person who swore that another tech person was on the way and they would call back to make sure..........still waiting. The other problem and this one I consider to be major is that we were lied to every time. My daughter lives in a building that has security at the entrance, no one came, certainly no one got through to be able to knock on her door, no missed calls nor messages were recorded on her phone.

It was only after I googled the CEO of Verizon and ended up on your website, read through the horror stories of Verizon that I obtained the email for the CEO of the DSL portion of Verizon - Dennis.F.Strigl@verizon.com and sent an email that I received calls from no less than four executive troubleshooters who were falling all over themselves to help me. I must say in the end they were very helpful but how cost-effective is it to have one customer's problem solved by talking to 30 - 40 people (no exaggeration) as opposed to one person, one problem, one file, one solution? I sent a list of recommendations to Mr Strigl what he does with them are his business.

In closing I just want to pass along this advice to anyone who contacts your site with a Verizon problem -

1) Keep a record of who you talk to and when. They don't have to give you their last names (for security reasons I was told) but they do have ID numbers which identify whether they are in house people or out sourced. People need to know they are going to be held accountable.

2) Make sure your problem is completely understood, get facts straight by asking questions. Our problem stemmed from the fact that the first person my daughter spoke with put in a change of address, not a change of location. I'm not sure how one can change apartment numbers without actually moving but that is the excuse they gave in the end.

3) Go straight to the top with your complaint. After being on hold for hours, my daughter missing several days of classes and being no closer to a solution, I sent an email outlining the facts to Mr. Strigl and we heard back straight away. More importantly the problem was fixed the next day. I sent him a follow up email thanking him for his help along with thoughts for troubleshooting to prevent future problems. He may ignore my letter but keep in mind that one letter they receive represents many others that people don't write but would like to.

Ms Beverly Walker - (804) 772-6461
Ms Cassandra Flippin (212) 321-8465
Mr Curtis Owens - curtis.x.owens@verizon.com

Mark D. Reddick
Executive Customer Relations
140 West St.
Manhattan, NY 10007
Mark.D.Reddick@verizon.com
212-321-8457 (office)
212-321-1047 (fax)

1-800-321-8700

(Photo: Maulleigh)

(Photo: Karpfish)

Rick Fields
910-794-6244

Lisa Jackson
910-794-6242

Korlene Baker
910-794-6233

Lisa Williams
910-794-6232

Verizon Wireless executive customer service desk: 845-365-7700, 908-306-6750, 910-794-6200

Dan Malutith (Supervisor of Exec Relations)
910-794-7372

(Photo: Getty)

(Photo: Getty)

(Photo: Getty)

Good afternoon all,

I have been having pretty poor luck with your Customer Service Department today.

While I always intend to follow proper procedure, it does not seem as though I am going to make any progress by contacting them. I have now been refused a supervisor on two separate occasions.

I am hoping that one of you fine folks may be able to put me in touch with someone in a position of higher authority who may be able to assist me and get this issue taken care of.

Here is my pertinent account information:

Name: Taylor XXXX
Phone#: 612.432.xxxx
Account#: 0485xxxxxx-00001

Please have someone who may assist me contact me via e-mail to discuss this further.

Thank you for your time in consideration in getting this matter resolved.

Taylor XXXX
612.432.xxxx (Cell)
763.263.xxxx (Home)

—-—-—-—-—-—-—-—

2/15/08, Lisa.Beichner@verizonwireless.com wrote:

Good Afternoon,

Thank you for contacting Verizon Wireless.

I received a phone call from our executive staff that you are seeking assistance. I called your work and home numbers and left voice mails in an effort to assist you immediately. Later, I was informed that you prefer email communication. I sincerely apologize if I bothered you or your family with voicemails.

How may I assist you?

Lisa Beichner
MWA Supervisor, Executive Relations

—-—-—-—-—-—-—-—-—-—-—-—--
From: Taylor
To: Beichner, Lisa

Lisa,

Thank you very much for your attention in this matter. Please do not worry about the phone contact - it is completely fine; I just requested e-mail contact as this is a much more accessible option for me at this point in the day.

I recently received a postcard from your company indicating that the terms of my wireless contract would be changing. In this postcard, it stated that if I would like to cancel my service within 60 days of receiving the notice, the ETF would be waived for the cancellation. It also stated that if I continued to use the service, the company would assume that I agree to the changes, which I do not.

Earlier today, I contacted Customer Service to pay the final balance on the cancelled account; however, I was advised that an ETF was included in the balance, which I explained should be removed. The representative seemed to have some trouble understanding my request, so I attempted to clarify further. At this point in the call, she still did not seem to understand the request, so I requested to speak with her supervisor, who refused to take the call.

I later called back again in an attempt to rectify the situation, but was met with the same battle.

I am just looking for my ETF to be waived as I was previously advised it would be. I feel that I have been fair and consistent in my dealings with your company and have always received fantastic treatment. I was absolutely shocked and disappointed when this occurred as I do not feel that it is a correct representation of your company or how it wants to treat it's customers.

If I can provide any additional information or be of any further assistance, please do not hesitate to let me know.

Once again, I am truly grateful that you have taken the complaint seriously and have taken the initiative to contact me. This alone speaks volumes about your company.

Best Regards,
Taylor

—-—-—-—-—-—-—-—-—-—-—-—-—

On 2/15/08, Lisa.Beichner@verizonwireless.com wrote:

I apologize for the difficulties you experienced when speaking with our Customer Service personnel. Please know that your feedback is very valuable for training purposes. I will personally follow-up with our Customer Service personnel.

I am disappointed that Verizon Wireless would lose your valuable patronage only after five months of service. I understand that you disconnected because of a text message rate increase. Because you had Unlimited Messaging, this rate increase did not apply to your account.

Please help me make our business better. Is there another area where we failed you? Perhaps you had an equipment or network problem? Is there any way to win back your patronage?

—-—-—-—-—-—-—-—-—-—-—-—-—-

From: Taylor
To: Beichner, Lisa

Lisa,

I appreciate the attempt; however, I have already ported the number and switched the account to another network provider. I had attempted to pursue service with Verizon again (the recent five month membership), but could not get signal at my home. Furthermore, when switching to a data-based account/plan, I was not able to find a plan to suit my needs.

Also, while I did have unlimited text messaging on my account, the text messaging rates that were in place at the time of activation were a huge contributing factor in my decision to activate service with your company. In the event of financial hardship, if I were to eliminate my text messaging plan, the rates would most definitely affect my service, which is another reason that I made the decision to cancel.

Unfortunately this last experience with your company has left a bad taste in my mouth and I do not wish to reactivate my service. Again, I am very impressed at your ability to offer this in such a non-threatening manner, but am not interested at this time. I will be sure to save your contact information in the event that I change my mind.

When you have a free minute, could you please send me my final adjusted balance? I will be happy to call and pay this in full upon receipt.

Thank you again,
Taylor

—-—-—-—-—-—-—-—-—-—-—-—-—-—-

From: Lisa.Beichner@VerizonWireless.com
To: Taylor

I truly appreciate the time you have taken to elaborate on this information. Thank you for your time.

I have issued an account credit of $152.63 that reduces your balance to zero.

On behalf of the Verizon Wireless executive staff, please accept our sincere apologies. I hope we may be your provider of choice in the future.

Sincerely,
Lisa Beichner

—-—-—-—-—-—-—-—-—-—-—-—-—-—
From: Taylor
To: Lisa.Beichner@verizonwireless.com

Thank you very much for your help.

Have a great weekend!

Taylor via Sprint Motorola Q9c Wireless Handheld
t.xxx@gmail.com

Kelley A. Kurtzman
President, Pacific Northwest Region
Verizon Wireless
O: 425-603-2703
M: 206-940-4600
E: kelley.kurtzman@verizonwireless.com

Chuck Hamby
PR Manager, FL Region
chuck.hamby@verizonwireless.com

Anthony Bowman
VP, Customer Service (Western Region)
anthony.bowman@verizonwireless.com

Eileen Creeden
VP, Customer Service (Northeast Region)
eileen.creeden@verizonwireless.com

Lisa Beichner
MWA Supervisor, Executive Relations
lisa.beichner@verizonwireless.com

212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address.

(Thanks to ConsumerAdvocacy1010!)

Mark D. Reddick
Executive Customer Relations
140 West St.
Manhattan, NY 10007
Mark.D.Reddick@verizon.com
212-321-8457 (office)
212-321-1047 (fax)

There's also a Cassandra Flippin in the same office, her number is 212-321-8458 - so it looks like the base number for Verizon Executive Customer Service team is 212-321-845*, where you can replace * with any number.
(Photo: Jay Adan)

If that stops working, 910-794-6200 is the main executive office number.

The reader who submitted this writes, "They were able to get rid of my bill AND get the credit agency to go away... She was able to do anything and everything. They even said that they would call within 24 hours to make sure everything was completed.....and called within 22."

(Photo: *nomad*)

RELATED: How To Behave When Calling Executive Customer Service (hint: nicely)
(Photo: Sam Wilkinson)

Thanks to the executive email listing found on Consumerist, I was able to fight back against the invasive marketing of Verizon Fios! Here's the email I sent last week:

From: Eric XXXXXXX
Date: October 25, 2007 8:37:10 PM EDT
To: william.barr@verizon.com, robert.e.ingalls.jr@verizon.com, thomas.j.tauke@verizon.com
Subject: personal assault

Dear Mr. Barr, Mr. Ingalls and Mr. Tauke,

I am only taking the extreme step of writing to the highest levels of Verizon due to the seriousness of the invasion of our lives by Verizon sales personnel.

As I am sure you can confirm, we have been loyal Verizon phone and internet customers since we moved into our home nearly five years ago, and eagerly upgraded to FIOS immediately upon its availability in our area - first for internet and phone service over a year ago, and then also switching to FIOS TV earlier this year.

Nevertheless, we have been constantly bombarded with invasive FIOS marketing, even well after we signed up for these services. Not only direct mail, which we understand is unavoidable, if a nuisance. But then we began receiving special "deliveries" by carriers ringing our doorbell and demanding our signature for what turned out to be simply another Verizon advertisement in an important-looking express mail envelope. My wife and I have two small children, and on several occasions they were awakened by these inappropriate solicitations for services to which we already subscribed.

Since FIOS TV has become available in our area, however, the situation has become intolerable. We have twice received uninvited door to door Verizon hucksters, who have disturbed our peace with offers for products for which, again, we remain loyal customers. Tonight, however, was the last straw. Yet another salesman came to our door, after seven o'clock at night. My wife was putting our our three-year-old son to bed while caring for our seven month old baby daughter, and yet the salesperson loudly rang the doorbell (despite it being taped shut with a "do not ring" sign over it!). When my father-in-law explained to the man that my wife was not available because she was tending to our children, the salesperson became very rude and aggressive, and demanded to know when we could speak with him, even going so far as to ask my father-in-law for our personal information with which to contact us for a follow-up solicitation!!

I am sorry, but this is no way to treat a loyal, long-term customer who is an early adopter of your most lucrative products; a family with young children, or simply a way to act in a civilized community. At this point, I am contemplating communicating our distress at these invasions of our home to the local media, the better business bureau, and, if necessary, our local police.

I truly hope you are able to determine who is responsible for these assaults on our peaceful existence, and eliminate these harmful practices from your corporation's marketing plans. At this point, we are considering switching our phone, internet and television service to Cablevision, your closest competitor. Our decision will be based on your response to this situation.

With appreciation for your attention, and in hopeful anticipation of your reply,

Eric and Sarah XXXXXXX
XXXXXXXXX
Port Washington, NY 11050
(516) 767-XXXX (acct. # XXX XX X)

* * * * * * * * * * * * * * * *

As you can see, I sent this email at 8:37pm. Exactly ONE HOUR later, I already received this direct response from Mr. Tauke, the Executive VP for Public Affairs, Policy & Communications:

From:
Date: October 25, 2007 9:38:24 PM EDT
To: ,
Subject: Re: personal assault

I apologize. I understand your concern, and I will try to address this issue.

Tom Tauke

* * * * * * * * * * * * *

At 9am the following morning, my wife received several calls from "executive customer service," who promised to advocate on our behalf after hearing our story. We also spoke with Mark, the "door to door marketing customer service representative," who explained that Verizon contracts out their door-to-door marketing to another firm, but still promised to take responsibility for repairing this situation. So, here are the results that we received by the end of the day, as confirmed by Verizon directly:

1) The offending marketer was being removed from the FIOS campaign.
2) Our ENTIRE STREET was being removed from the door-to-door FIOS campaign.
3) We were being taken off their lead sheets (why we were on the lead sheets in the first place, is another matter)
4) They credited our account for two months of FIOS internet, TV and phone. Total savings: over $300!!

Thanks, Consumerist! You made it easy to fight back, and get proper compensation for our troubles!

All the best,

Eric & Sarah

Eric & Sarah got started on their path to fightback success after taking a page from The Ultimate Consumerist Guide To Fighting Back (Revised Edition). Awesome! We're glad that worked out for you. Great that Verizon was able to reign in their hyper-aggressive third-party marketers. I wouldn't have expected them to throw in the two month bonus but that's a very nice gesture as well. That's the power of kicking issues right to the top of the heap.

Roger didn't just write the Consumerist, however, he also CC'd his email to Verizon's CEO. And it worked. Roger writes:

On Wednesday morning, I get a phone call and email from Mark D. Reddick (Executive Customer Relations) saying that he would personally handle the matter at the behest of Mr. Seidenberg (talk about action).

I was going to try to find out the name of someone in Executive Customer Relations (as per the advice of one of your interns to my first email to you guys) but was lucky enough to have them contact me first. When I got home from work, a technician called me to get my set-top box information... unfortunately she wasn't able to get the matter fixed and she ended up scheduling a technician to come out to my home today ... Suffice it to say, the tech was able to get me up and running.

It sucks that I had to email the friggin' CEO but apparently Verizon's computer systems leave a lot to be desired (I will say this much, their CSR's were all very friendly despite their inability to address my issue). This goes to show you how effective a polite email that is addressed to Consumerist AND the CEO can be. Thanks for all your advice.

Sincerely,
Roger

(Photo:Maulliegh)

When she tried to do this in various Manhattan stores, she ran into all sorts of cockamamie, from reps telling her Verizon discontinued the phone, to reps telling her she had to buy an unlimited data package to get it, to reps telling her she had to pay the full retail of $299.

She exhausted the in-store help, got nowhere online or on the phone, until finally Kim left a message with one of the Verizon executives, using the phone numbers we published.

And Shazam! She gets an apologetic call back and Verizon FedExs her the desired phone at the desired price.

It's a really good thing they did too, because otherwise Verizon could get into trouble for false advertising and Kim's next step would've been to file complaints with the BBB, AG, and the PUC.

Kim's quest, inside...

(Photo: Ben Popken)

Kim writes:

Thought I'd share this story with you guys not only because it's more data for the poor, poor people who have to deal with Verizon Wireless but also because, without your site, I'd still be screaming uselessly into the wind.

I'm on my father's cell family plan because it's cheaper for all of us to have the one plan even though I live in NYC and my parents live in Ohio. We've had Verizon Wireless for two years and recently were faced with the decision to either renew or find other service. Because he couldn't find a carrier that had the coverage, phones, or price he wanted, my dad decided to sign up with Verizon again. Since it's a renew, we're all eligible for new phones at the 2 year contract discount. (And yes, I know we should have only signed up for one year, but my dad didn't want to have to think about this stuff again for another long while.) Anyway, when I went to upgrade to the phone I wanted, we ran into problems.

I wanted the Samsung i730 smartphone. It's listed online as $199.99 with a $100 online rebate. So an awesome phone for $100 - sweet. My dad tried to buy the phone in the store since it was listed as being $99 there, too, but one Verizon rep told him that we had to buy an Unlimited data package with it - which I didn't want - another rep said we didn't have to buy that package but it would be easier for me to buy the phone in a store in NYC.

When I went into Verizon stores here, I got craziness. Each rep literally told me a different thing. From 'Yes, we have the phone in the store but the primary account holder has to be here to buy it.' to 'No, no one has that phone in the store because it's discontinued.' Some reps told me that they could order the phone at the store for me so i could activate it at home. But two of the three reps who told me that gave me different stories on price. 'You can get it for $99 but only with an Unlimited Data Package' and 'I can order it for you, but you have to pay full retail of $299.'

I'm an avid Consumerist reader, so I am well aware of what Verizon reps can and cannot do. I went in armed and they STILL came with the bullshit. At the store on 81st and Broadway a rep and a manager both told me that they could not give me the online discount/rebate in the store. That 'Customer Service' doesn't allow them to discount phones (lie). The rep in the Verizon area inside the Circuit City down the street was even more hilarious. He said they had the phone in stock. I asked for him to give me the online discount and he said he 'couldn't'.

When I said, "That's a lie, I know you can," he said something like: 'It's not a lie, it's just in the way I say it to you.' WTF? Then later he said, "I could discount any of these phones down to zero if I wanted to, but I won't do it for you or him or her or anyone." I told him not to try and convince me he was full of integrity, he did work for Verizon, after all.

Finally, a rep in the store on 42nd and 6th told me that it was indeed true, no store had those phones anymore (though they have them on display...) and really the best way to get it was to go online or call customer service and order. That did not end my troubles.

When I clicked "Upgrade Your Phone" online and saw the list of phones to choose from, every one of them showed the 'online discount' price except the one I wanted. (I really started to wonder if Mercury was in retrograde.) I called customer service, they had no idea why the online price wasn't showing up for me but couldn't do anything about it and, if I wanted to order through them, I couldn't get the online discount. i tried chatting with the online customer service person, she/he was equally unhelpful and lame. Really, really lame.

It also didn't help that I wasn't the primary account holder and thus wasn't able to properly yell at people because I don't know my stepmother's social security number (which is wrong in the system, anyway, and caused a whole other problem earlier).

Completely at the end of my rope, I remembered that you guys had a list of Verizon Exec phone numbers and went looking for them. i forget which one I called - i think it was the VP in charge of service? - but I talked to an assistant named Robin. She was super nice and when I explained what had been going on she said "Oh geez, you shouldn't have to deal with all that," and was convincingly disgusted with everyone I had dealt with. Today we got a call from Executive Customer Service (Stuart, who is also very nice) who talked to my dad, was apparently really apologetic, and said he would FedEx me the phone and it would indeed only cost $99.99 like it should. When I get my phone, I will be truly happy. But considering that other people here say that Exec CS actually does help and is competent, I am tentatively counting this as a success.

So thanks for all the work you guys do getting information out there for consumers. And yes, Virginia, Executive Customer Service exists and is pretty awesome. It's just sad one has to go all the way to the top to get really, really simple stuff done.

We really like this story. Kim followed the perfect ladder of escalation.

• Did her research and found a deal she wanted.
• Rebuffed sales people's lies and attempts to upsell her on an unnecessary data package
• When one store didn't work, she went to another.
• Failing the in-store, she tried online.
• Failing online, she tried customer service.
• Failing regular customer service, she turboed to executive customer service, where she was finally successful.

— BEN POPKEN

Cingular
Stanley T. Sigman - President, Chief Executive Officer
3051 Bienville Blvd
Ocean Springs, MS 39564
1-866-220-8446 - President's Office

Sprint
Gary D. Forsee - President, CEO, Director
2001 Edmund Halley Drive
Reston, VA 20191
1-877-875-7505 - Executive switchboard

T-Mobile
Robert P. Dotson - President, CEO, and Director
12920 SE 38th St.
Bellevue, WA 98006
1-425-378-4000 - Corporate Switchboard

Verizon
Ivan G. Seidenberg - Chairman of the Board, Chief Executive Officer
140 West St
New York, NY 10007
(212)-395-1000 - Corporate Switchboard

— BEN POPKEN

"Dear Mr. Vaccaro,

The Executive Relations Team responds to consumer issues that are brought to our executives' attention. I am in receipt of your email via PlanetFeedback.com regarding your data charges while roaming in Canada . Thank you for letting us know that we inadvertently incorrectly quoted a rate to you. We have issued a credit to your account of $71.79. In order to prevent any future inaccuracies, we are supplementing the reference material used by our representatives to better highlight that the Canadian roaming rate is .002 dollars-per-kilobyte, which is equal to .2 cents per kilobyte. We apologize for any inconvenience this may have caused you.

Sincerely,
Ana Diaz
Verizon Wireless
West Area Supervisor, Executive Relations"

We would say Verizon is almost there. They've refunded and apologized, but they need to go one step further. Offer some free minutes or free roaming time. With this, they've got the balance sheet at zero, now they need to make a gesture of good will. — BEN POPKEN

Just got an email from Verizon... [VerizonMath]

This info is handy if you're trying to attain executive customer service. Like if you want your complaint letter read and handled by someone who graduated college.

This is not a way to become a penpals with these cellular CEOs. They will most likely never know you exist. Rather, this is a way to get in contact with these company's executive customer service teams. (If you don't know what that is, read this first).

Sexy contact info, inside!

For numbers that are corporate switchboards, simply and politely ask for the offices of Mr. So and so. Put on your best professionals business voice and you will go far.

Cingular
Stanley T. Sigman - President, Chief Executive Officer
3051 Bienville Blvd
Ocean Springs, MS 39564
1-866-220-8446 - President's Office

Verizon
Ivan G. Seidenberg - Chairman of the Board, Chief Executive Officer
140 West St
New York, NY 10007
(212)-395-1000 - Corporate Switchboard

T-Mobile
Robert P. Dotson - President, CEO, and Director
12920 SE 38th St.
Bellevue, WASHINGTON 98006
1-425-378-4000 - Corporate Switchboard

Sprint
Gary D. Forsee - President, CEO, Director
2001 Edmund Halley Drive
Reston, VA 20191
1-877-875-7505 - Executive switchboard

Ivan G. Seidenberg
140 West St
New York, NY 10007
(212)-395-1000

Alternatively, if you're trying to turbo your customer service problem and you want to get executive customer service, this is the transom to toss your issue over.

"Most all large companies have some sort of executive customer service staff, made up of individuals who have the power to cut through all sorts of red tape," he writes. "The key is knowing how to access these wonderful people who can make things right when everything else has gone wrong."

"Within a day, you should get the phone call equivalent to the holy grail—a call back by someone on the executive service team."

Using this method, Austin says he got Verizon to do in three days what it hadn't in three months: install his DSL.

His full letter, after the jump...

Austin writes: