Updated: Reach Verizon Wireless Executive Customer Service

Here are a several direct lines for Verizon Wireless executive customer service reps, good for when lower level customer service reps and their supervisors fail you. These are the folks imbued with godly powers to fix customer service problems at all levels. It's like playing Super Mario Brothers using Game Shark.

Reach Verizon Wireless Executive Customer Service

Here is a new number for reaching the Verizon Wireless Executive offices: 908-306-6750. They picked up right away for us. 910-794-6232 for Lisa Williams, Executive Customer Relations, still works, as does a general executive office inline, 910-794-6200. Use the info in this post to guide your contact through the process of dealing with executive customer relations.

(Photo: Getty)

Reach 5 High-Up Verizon Wireless People

Call The CEO Of Verizon

if you have a Verizon landline issue that has been escalated to management but you're still not getting a satisfactory answer, you may want to try kicking it up to the CEO or his close cadre of immediate minions. Maybe you can ask them where your f***ing "Free LCD TV" is.

212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address.

(Thanks to ConsumerAdvocacy1010!)

Reach Verizon Executive Customer Service

If you're having an intractable problem with your Verizon telephone, internet, or FiOS TV, that calls to regular customer service can't solve, here is one cat you can call. Remember to state your case clearly, calmly, and succinctly. This is not the place for histrionics or epic sagas, just let 'em know what they need to fix.

Mark D. Reddick
Executive Customer Relations
140 West St.
Manhattan, NY 10007
Mark.D.Reddick@verizon.com
212-321-8457 (office)
212-321-1047 (fax)

There's also a Cassandra Flippin in the same office, her number is 212-321-8458 - so it looks like the base number for Verizon Executive Customer Service team is 212-321-845*, where you can replace * with any number.
(Photo: Jay Adan)

Reach Verizon Wireless Executive Customer Service

910-794-6232 - Lisa Williams, Executive Customer Relations

If that stops working, 910-794-6200 is the main executive office number.

The reader who submitted this writes, "They were able to get rid of my bill AND get the credit agency to go away... She was able to do anything and everything. They even said that they would call within 24 hours to make sure everything was completed.....and called within 22."

(Photo: *nomad*)

Reach Verizon Landline Executive Customer Service

Call 1-800-483-7988 and press 3 to reach the Verizon Customer Advocates for landlines and DSL. This number is for people who, "are calling about a problem that has been escalated to management without an acceptable resolution." The line is open 8am to 6pm, eastern. The reader who emailed this number in says that they helped him resolve his 6-month long issue in 2 days. He writes, "This team is about 7-8 people large (that is what I was told by them), and have the power to fix anything."

(Photo: Maulleigh)

Customers Fight Back Against Hyperaggressive Verizon FiOs Door-to-Door Marketers

Eric and Sarah write:

Thanks to the executive email listing found on Consumerist, I was able to fight back against the invasive marketing of Verizon Fios! Here's the email I sent last week:

From: Eric XXXXXXX
Date: October 25, 2007 8:37:10 PM EDT
To: william.barr@verizon.com, robert.e.ingalls.jr@verizon.com, thomas.j.tauke@verizon.com
Subject: personal assault

Dear Mr. Barr, Mr. Ingalls and Mr. Tauke,

I am only taking the extreme step of writing to the highest levels of Verizon due to the seriousness of the invasion of our lives by Verizon sales personnel.

As I am sure you can confirm, we have been loyal Verizon phone and internet customers since we moved into our home nearly five years ago, and eagerly upgraded to FIOS immediately upon its availability in our area - first for internet and phone service over a year ago, and then also switching to FIOS TV earlier this year.

Nevertheless, we have been constantly bombarded with invasive FIOS marketing, even well after we signed up for these services. Not only direct mail, which we understand is unavoidable, if a nuisance. But then we began receiving special "deliveries" by carriers ringing our doorbell and demanding our signature for what turned out to be simply another Verizon advertisement in an important-looking express mail envelope. My wife and I have two small children, and on several occasions they were awakened by these inappropriate solicitations for services to which we already subscribed.

EECB Scores Direct Hit On Verizon's CEO

Reader Forces Verizon To Sell Her Phone At Advertised Price

Executive Contact Info For Cingular, Sprint, T-Mobile, Verizon

Verizon Finally Admits They Were Wrong

Contact CEOs Of Major Cellphone Companies

Verizon CEO's Contact Info

Be a Customer Service Ninja