Consumerist
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verizon
Reach Verizon Wireless Northeast Executive Customer Service
Got a Verizon Wireless problem that regular customer service won't fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.
Aaron J. Fischman
Northeast Area Executive Relations
Laurel, MD
240-568-2459 - Phone
240-568-2726 - Fax
240-568-1771 - Secondary Fax(Photo: Mat Honan)
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executive customer service
Reach Executive Customer Service For Sprint, Verizon, T-Mobile, AT&T
Say you got a problem with your cellphone company and you want it solved, pronto. You've already called regular customer service and they're either unable or unwilling to help you, or you're just sick of waiting on hold. You've got things to do! That's where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won't find them in an overseas call center at the end of the 1-800 number. Rather, they're attached to the corporate headquarters executive offices. Don't worry, we did the hard part for you. Here's up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T: More » -
eecb
Verizon Changes Corporate Email Address Format
Verizon (that's vanilla Verizon, so just DSL and landlines) has changed its corporate email address format. The suffix is now @one.verizon.com. Prefix remains firstname.firstletterofmiddlename.lastname. For example:
Mark.D.Reddick@one.verizon.com - Executive Customer Service worker
ivan.g.seidenberg@one.verizon.com - CEO(Photo: SkyShaper)
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phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
More »
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verizon
It Takes 40 Verizon Reps To Fix Your Address
You know those Verizon ads where someone is trying to make a call and like 100 Verizon people show up to help them do it? Arelene's story is sort of like that. Except they all showed up to help her change her address. And they were one at a time. And it was over the phone. And it took several days. Here's her tale, and how she eventually won...
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phone numbers
Updated: Reach Verizon Landline Executive Customer Service
Call 1-800-483-7988 and press 3 to reach the Verizon Customer Advocates for landlines and DSL. Other valid executive customer service contact information: More » -
verizon
Call The NJ Verizon Landline Escalation Hotline
908-717-3115 is the number for the NJ Verizon Escalation Hotline. This is the number they're giving out to Verizon customers in NJ who signed up for FiOs and are still waiting for their free LCD TVs. Leave your name and number and they'll call you back. -
verizon
Reach Verizon Wireless West Coast Executive Customer Service
866-673-9561 is the number to reach Verizon Wireless executive customer service on the West Coast. Only use it when normal routes of customer service have repeatedly failed, be nice, be able to condense your story in about 2 sentences, and don't forget these tips for dealing with executive customer service.
(Photo: Karpfish)
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phone numbers
Updated: Reach Verizon Wireless Executive Customer Service
Here are a several direct lines for Verizon Wireless executive customer service reps, good for when lower level customer service reps and their supervisors fail you. These are the folks imbued with godly powers to fix customer service problems at all levels. It's like playing Super Mario Brothers using Game Shark. More »
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verizon
Reach Verizon Wireless Executive Customer Service Desk
Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try.
(Photo: Getty)
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phone numbers
Reach Verizon Wireless Executive Customer Service
Here is a new number for reaching the Verizon Wireless Executive offices: 908-306-6750. They picked up right away for us. 910-794-6232 for Lisa Bennett, Executive Customer Relations, still works, as does a general executive office inline, 910-794-6200. Use the info in this post to guide your contact through the process of dealing with executive customer relations.
(Photo: Getty)
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success stories
Man Escapes Verizon ETF Via EECB
Talyor was able to leave his Verizon contract without paying an early termination fee by launching an executive email carpet bomb loaded with a polite email. In it, he says that customer service reps have refused to transfer him to a supervisor and now he needs some help. In the ensuing email exchange with the executive customer service rep who helps him, he tells her how he wants to leave because of the raise in text message rates. Frequent readers of The Consumerist will remember that when a cellphone company raises its text message rates, it's a material change to the contract, meaning that the original contract is void and the other party can walk away from the contract without penalty. Taylor wins because he's polite, professional, persistent, and acts like he's conducting a business transactions, which is exactly what he's doing. Read his blow by blow exchange, inside...
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phone numbers
Reach 5 High-Up Verizon Wireless People
Some cellphone problems are like a nagging itch in the middle of your back you can't reach, if and Tier-1 customer service can't either, some of the five Verizon Wireless muckety-mucks after the jump might be able to help you scratch it if you call or email them. More » -
phone numbers
Call The CEO Of Verizon
if you have a Verizon landline issue that has been escalated to management but you're still not getting a satisfactory answer, you may want to try kicking it up to the CEO or his close cadre of immediate minions. Maybe you can ask them where your f***ing "Free LCD TV" is.
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address.(Thanks to ConsumerAdvocacy1010!)
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phone numbers
Reach Verizon Executive Customer Service
If you're having an intractable problem with your Verizon telephone, internet, or FiOS TV, that calls to regular customer service can't solve, here is one cat you can call. Remember to state your case clearly, calmly, and succinctly. This is not the place for histrionics or epic sagas, just let 'em know what they need to fix.
Mark D. Reddick
Executive Customer Relations
140 West St.
Manhattan, NY 10007
Mark.D.Reddick@verizon.com
212-321-8457 (office)
212-321-1047 (fax)There's also a Cassandra Flippin in the same office, her number is 212-321-8458 - so it looks like the base number for Verizon Executive Customer Service team is 212-321-845*, where you can replace * with any number.
(Photo: Jay Adan) -
cellphones
Reach Verizon Wireless Executive Customer Service
910-794-6232 - Lisa Bennett, Executive Customer Relations
If that stops working, 910-794-6200 is the main executive office number.
The reader who submitted this writes, "They were able to get rid of my bill AND get the credit agency to go away... She was able to do anything and everything. They even said that they would call within 24 hours to make sure everything was completed.....and called within 22."
(Photo: *nomad*)
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phone numbers
Reach Verizon Internet Executive Customer Service
Cassandra Flippin
Consumer Advocate in the Verizon Executive Offices
212-321-8458RELATED: How To Behave When Calling Executive Customer Service (hint: nicely)
(Photo: Sam Wilkinson) -
success stories
Customers Fight Back Against Hyperaggressive Verizon FiOs Door-to-Door Marketers
Eric and Sarah write:
Thanks to the executive email listing found on Consumerist, I was able to fight back against the invasive marketing of Verizon Fios! Here's the email I sent last week:
More »From: Eric XXXXXXX
Date: October 25, 2007 8:37:10 PM EDT
To: william.barr@verizon.com, robert.e.ingalls.jr@verizon.com, thomas.j.tauke@verizon.com
Subject: personal assaultDear Mr. Barr, Mr. Ingalls and Mr. Tauke,
I am only taking the extreme step of writing to the highest levels of Verizon due to the seriousness of the invasion of our lives by Verizon sales personnel.
As I am sure you can confirm, we have been loyal Verizon phone and internet customers since we moved into our home nearly five years ago, and eagerly upgraded to FIOS immediately upon its availability in our area - first for internet and phone service over a year ago, and then also switching to FIOS TV earlier this year.
Nevertheless, we have been constantly bombarded with invasive FIOS marketing, even well after we signed up for these services. Not only direct mail, which we understand is unavoidable, if a nuisance. But then we began receiving special "deliveries" by carriers ringing our doorbell and demanding our signature for what turned out to be simply another Verizon advertisement in an important-looking express mail envelope. My wife and I have two small children, and on several occasions they were awakened by these inappropriate solicitations for services to which we already subscribed.
verizon
New York, 8:23 AM
Sun Nov 22
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