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Verizon, Executive Customer Service

phone numbers

Updated: Reach Verizon Wireless Executive Customer Service

Here are a several direct lines for Verizon Wireless executive customer service reps, good for when lower level customer service reps and their supervisors fail you. These are the folks imbued with godly powers to fix customer service problems at all levels. It's like playing Super Mario Brothers using Game Shark.

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Reach Verizon Wireless Executive Customer Service Desk Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try. (Photo: Getty)

phone numbers

Reach Verizon Wireless Executive Customer Service

Here is a new number for reaching the Verizon Wireless Executive offices: 908-306-6750. They picked up right away for us. 910-794-6232 for Lisa Williams, Executive Customer Relations, still works, as does a general executive office inline, 910-794-6200. Use the info in this post to guide your contact through the process of dealing with executive customer relations.

(Photo: Getty)


success stories

Man Escapes Verizon ETF Via EECB

Talyor was able to leave his Verizon contract without paying an early termination fee by launching an executive email carpet bomb loaded with a polite email. In it, he says that customer service reps have refused to transfer him to a supervisor and now he needs some help. In the ensuing email exchange with the executive customer service rep who helps him, he tells her how he wants to leave because of the raise in text message rates. Frequent readers of The Consumerist will remember that when a cellphone company raises its text message rates, it's a material change to the contract, meaning that the original contract is void and the other party can walk away from the contract without penalty. Taylor wins because he's polite, professional, persistent, and acts like he's conducting a business transactions, which is exactly what he's doing. Read his blow by blow exchange, inside... More »

phone numbers

Reach 5 High-Up Verizon Wireless People

Some cellphone problems are like a nagging itch in the middle of your back you can't reach, if and Tier-1 customer service can't either, some of the five Verizon Wireless muckety-mucks after the jump might be able to help you scratch it if you call or email them. More »

phone numbers

Call The CEO Of Verizon

if you have a Verizon landline issue that has been escalated to management but you're still not getting a satisfactory answer, you may want to try kicking it up to the CEO or his close cadre of immediate minions. Maybe you can ask them where your f***ing "Free LCD TV" is.

212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address.

(Thanks to ConsumerAdvocacy1010!)


phone numbers

Reach Verizon Executive Customer Service

If you're having an intractable problem with your Verizon telephone, internet, or FiOS TV, that calls to regular customer service can't solve, here is one cat you can call. Remember to state your case clearly, calmly, and succinctly. This is not the place for histrionics or epic sagas, just let 'em know what they need to fix.

Mark D. Reddick
Executive Customer Relations
140 West St.
Manhattan, NY 10007
Mark.D.Reddick@verizon.com
212-321-8457 (office)
212-321-1047 (fax)

There's also a Cassandra Flippin in the same office, her number is 212-321-8458 - so it looks like the base number for Verizon Executive Customer Service team is 212-321-845*, where you can replace * with any number.
(Photo: Jay Adan)


cellphones

Reach Verizon Wireless Executive Customer Service

910-794-6232 - Lisa Williams, Executive Customer Relations

If that stops working, 910-794-6200 is the main executive office number.

The reader who submitted this writes, "They were able to get rid of my bill AND get the credit agency to go away... She was able to do anything and everything. They even said that they would call within 24 hours to make sure everything was completed.....and called within 22."

(Photo: *nomad*)


phone numbers

Reach Verizon Landline Executive Customer Service

Call 1-800-483-7988 and press 3 to reach the Verizon Customer Advocates for landlines and DSL. This number is for people who, "are calling about a problem that has been escalated to management without an acceptable resolution." The line is open 8am to 6pm, eastern. The reader who emailed this number in says that they helped him resolve his 6-month long issue in 2 days. He writes, "This team is about 7-8 people large (that is what I was told by them), and have the power to fix anything."

(Photo: Maulleigh)


Reach Verizon Internet Executive Customer Service Cassandra Flippin
Consumer Advocate in the Verizon Executive Offices
212-321-8458 RELATED: How To Behave When Calling Executive Customer Service (hint: nicely)
(Photo: Sam Wilkinson)

success stories

Customers Fight Back Against Hyperaggressive Verizon FiOs Door-to-Door Marketers

Eric and Sarah write:

Thanks to the executive email listing found on Consumerist, I was able to fight back against the invasive marketing of Verizon Fios! Here's the email I sent last week:

From: Eric XXXXXXX
Date: October 25, 2007 8:37:10 PM EDT
To: william.barr@verizon.com, robert.e.ingalls.jr@verizon.com, thomas.j.tauke@verizon.com
Subject: personal assault

Dear Mr. Barr, Mr. Ingalls and Mr. Tauke,

I am only taking the extreme step of writing to the highest levels of Verizon due to the seriousness of the invasion of our lives by Verizon sales personnel.

As I am sure you can confirm, we have been loyal Verizon phone and internet customers since we moved into our home nearly five years ago, and eagerly upgraded to FIOS immediately upon its availability in our area - first for internet and phone service over a year ago, and then also switching to FIOS TV earlier this year.

Nevertheless, we have been constantly bombarded with invasive FIOS marketing, even well after we signed up for these services. Not only direct mail, which we understand is unavoidable, if a nuisance. But then we began receiving special "deliveries" by carriers ringing our doorbell and demanding our signature for what turned out to be simply another Verizon advertisement in an important-looking express mail envelope. My wife and I have two small children, and on several occasions they were awakened by these inappropriate solicitations for services to which we already subscribed.

More »

happy endings

EECB Scores Direct Hit On Verizon's CEO

Roger's bank messed up and his Verizon bill didn't get paid, resulting in his account being shut off for non-payment. While the phone and internet were back on almost immediately, Roger toiled fruitlessly trying to get the TV service turned back on, finally writing to Consumerist in frustration. More »

verizon

Reader Forces Verizon To Sell Her Phone At Advertised Price

Kim just wanted to buy a Samsung i730 smartphone for $199 with $100 rebate, just like Verizon advertised. More »

complaints

Executive Contact Info For Cingular, Sprint, T-Mobile, Verizon

Contact information for the CEOs of major cellphone companies. You'll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings. More »

verizon

Verizon Finally Admits They Were Wrong

It only took them five days, but somehow it got through to Verizon that they were wrong. They issued George an official apology letter and promised to teach their reps the difference between dollars and cents. More »

ceos

Contact CEOs Of Major Cellphone Companies

Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier. More »

consumerist kit

Verizon CEO's Contact Info

If you would like to reach the head of Verizon and tell him what an awesome company he has, here's his corporate contact info. More »

howto

Be a Customer Service Ninja

Inspired to by Mike D's Vonage story, Austin writes in a hot tip for all of looking to pole vault low-level CSR and reach the Valhalla of customer service. More »