Wireless Carriers Are Victims Of Phone Cramming Too, They Just Make Billions Of Dollars Instead Of Losing It

Wireless Carriers Are Victims Of Phone Cramming Too, They Just Make Billions Of Dollars Instead Of Losing It

Opening your monthly mobile phone bill to find it significantly more expensive than it’s supposed to be can be infuriating. Finding out that it’s more expensive because you were charged for products you never requested is even worse. But wireless cramming is a practice that more and more consumers – and wireless providers (huh?) – are finding themselves victims of. [More]

(northernplateguy)

Verizon’s Plan To Throttle Heavy LTE Users Is “Deeply Troubling” To FCC’s Wheeler

Last week, Verizon announced that it was extending its “Network Optimization” policy, which throttles speeds for the top 5% of data users, to include LTE data for the first time. This move didn’t sit well with the few remaining Verizon customers with “unlimited” data plans, nor did it thrill FCC Chair Tom Wheeler (who is apparently in a letter-writing mood this week). [More]

T-Mobile Unveils $100, 10GB Family Plan. Is It Any Good?

T-Mobile Unveils $100, 10GB Family Plan. Is It Any Good?

Family plans are all the rage with wireless companies. Get groups of customers to buy a bucket of data together for a discounted price. This morning, T-Mobile announced a new plan that it hopes will lure customers in from AT&T, but the company isn’t making a big deal out a major restriction that could make the offer unattractive to some families. [More]

(dooley)

Verizon To Start Throttling Speeds For LTE Data Hogs

Back in 2011, Verizon started throttling 3G data speeds for the 5% of its smartphone customers who used the most data every month, even if those customers had so-called “unlimited” data plans. The company then killed off unlimited data in 2012, but existing plans were conditionally grandfathered in. In what appears to be an attempt to weed out the few remaining unlimited plans, Big V will soon start throttling 4G LTE data speeds for that top 5% of users. [More]

(chrismar)

Verizon Sends $3,020 Phone Bill To Website That Doesn’t Use Verizon

It’s always frustrating when you receive a bill that, without even having to break down the numbers, you know right away is too high. It’s even more frustrating when you know the bill is too high because you are not a customer of the company that sent you the bill. [More]

FiOS Goes Symmetrical: Verizon To Offer Same Upload, Download Speeds

FiOS Goes Symmetrical: Verizon To Offer Same Upload, Download Speeds

FiOS users who get annoyed over how long it takes to upload your stuff to YouTube, rejoice! Verizon announced today that they’re upping their upload speeds to match their download speeds. It’ll take a few months, but eventually subscribers will be able to put stuff on the internet at the same speed they pull stuff down from the internet. [More]

Kate Cox

From AT&T To Verizon: What The Web’s Biggest Players Told The FCC About Net Neutrality

The FCC originally planned to stop taking comments about their net neutrality proposal on Tuesday. But after demand overwhelmed and crashed their antique IT system, they extended the deadline to 11:59 p.m. (EDT) tonight. As of yesterday, well over one million comments had been entered, and that number’s still going up. Clearly, the public cares — but what is the public saying? [More]

Netflix Is So Slow On FiOS That It’s Faster To Watch Videos Through VPN

The latest data speed chart from Netflix shows that FiOS continues to get slower and slower.

Even though Netflix and Verizon supposedly made a deal — in April — that was supposed to result in improved streaming speeds for FiOS users, Verizon customers are still seeing sub-DSL speeds, which have only gotten worse in recent months. For one user, who pays extra to Verizon for faster service, it was actually faster to stream Netflix by connecting through a VPN. [More]

Verizon Trying To Twitter-Snipe Mildly Annoyed Customers Of Other Carriers

Verizon Trying To Twitter-Snipe Mildly Annoyed Customers Of Other Carriers

Having written about every major wireless carrier over the last 4+ years, I’ve come to realize one thing: Just about everyone hates their current wireless provider and is constantly talking about switching. So it makes sense that these competitors would scour the competition’s social media feeds and try to lure away disgruntled customers. Yet only Verizon, by far the largest carrier in the U.S., seems to be making a go of it. [More]

Verizon, Netflix Stepping Up Battle To Blame Each Other For Poor Streaming Service

Verizon, Netflix Stepping Up Battle To Blame Each Other For Poor Streaming Service

The heat of high summer is a great time to stay inside and marathon a million hours of TV. But for some Netflix customers who use Verizon as their ISP, the summer streaming season is a slow and choppy dud. Even though the two companies came to a paid peering arrangement earlier this year, service is still going from bad to worse. Netflix blames Verizon, Verizon blames Netflix, and while service is still cooling down, their very public fight is heating up. [More]

Verizon Realizes 2 Years And 12 Months Are Not The Same Thing

Verizon Realizes 2 Years And 12 Months Are Not The Same Thing

Months after Chromebook Pixel owners began complaining that they had been shortchanged on the free Verizon Wireless data that was supposed to be included in the purchase price of their laptops, and days after national news reports called out Big V for its failure to understand how calendars and contracts work, the company has finally admitted that it screwed up and will be doing something vaguely nice to make up for it. [More]

900 Stolen Cellphones = $270K Profit + 27 Months Behind Bars For Verizon Employee

900 Stolen Cellphones = $270K Profit + 27 Months Behind Bars For Verizon Employee

I’ll admit that when I worked at Dairy Queen in high school, I might have helped myself to the occasional Blizzard or Hot Fudge Brownie Delight, but I wasn’t stockpiling these soft-serve desserts and selling them for a profit. Alas, I lacked the entrepreneurial spirit of the Verizon Wireless employee who saw the potential for big bucks in pilfered hardware. [More]

When the Chromebook Pixel went on sale in mid-2013, it came with two years of free 100MB/month data from Verizon, but owners are now finding out that Verizon pulled the plug on the free data after only 12 months.

Google Makes Up For Verizon’s Bad Math, Offers $150 To Screwed-Over Chromebook Owners

Earlier this week, the mathletes at Verizon were caught once again making up their own rules about the meaning of the quantity “2 years.” People who had bought Chromebook Pixel laptops under the illusion that the promised two years of free 100MB/month of wireless data were suddenly finding out that Verizon was only giving them one year. So far, Verizon hasn’t explained its idiocy, leaving the Chromebook’s maker, Google, to do damage control. [More]

Verizon Decides “2 Years Of Free Data” Actually Means 1 Year

This is a screengrab of how the Chromebook Pixel was sold on the Google Play store in 2013. As you can see, it clearly states the price includes 2 free years of 100/MB of LTE data from Verizon.

When Google released its LTE-enabled Chromebook Pixel in the spring of 2013, it was advertised as coming with two years of 100MB/month in data from Verizon. But as Pixel owners cross the one-year threshold, they are suddenly finding out that this relatively meager amount of gratis data is no longer free. [More]

ISPs Are Mostly Delivering The Speeds They Advertise, Just Not Consistently

ISPs Are Mostly Delivering The Speeds They Advertise, Just Not Consistently

What does it mean when a cable company advertises “blazing fast Internet” or download speeds “up to 15 Mbps”? Does that mean all the time for everyone, or just an average? And how far from those “up to” speeds can an Internet service provider be before they have some explaining to do? [More]

FCC To Look Into Data Bottlenecks And Pay-For-Access Deals With ISPs

(Atwater Village Newbie)

The whole point of net neutrality is that Internet Service Providers like Comcast and Verizon shouldn’t be allowed to actively prioritize or degrade the data they help to deliver; it should all be treated equally. But as we’ve seen with Netflix speeds over the last year, ISPs can passively allow downstream data to bottleneck, effectively telling the largest content providers that they have to pay for more direct access. After omitting this latter issue in his controversial net neutrality proposal, FCC Chair Tom Wheeler announced today that it’s time for his commission to consider it. [More]

Netflix Speeds On Verizon Do Not Improve Even After Agreeing To Pay Up

Netflix Speeds On Verizon Do Not Improve Even After Agreeing To Pay Up

When Netflix agreed to pay Comcast earlier this year for better access to the Comcast network, the streaming video service’s downstream speeds bounced back almost instantaneously and are now faster than they were a year ago. Netflix and Verizon announced a similar deal in late April, but the latest data shows no signs of improvement just yet. [More]

Verizon Sends Netflix Cease & Desist Notice About Buffering Message

Verizon Sends Netflix Cease & Desist Notice About Buffering Message

Yesterday we told you about Netflix using on-screen messages to point the finger at ISPs like Verizon for problems with customers’ streaming video feeds. Looks like Big V didn’t take so well to being called out in front of the rest of the playground and has called in the lawyers to fight back. [More]