(Tom Raftery)

The $30 SIM Replacement Fee: When A Verizon Store Isn’t A Verizon Store

It was a really exciting time for reader Poochie’s wife. She was getting an iPhone 5. Yaaay! Once everything was set up in her brand-new phone, though, the SIM card failed. No problem: Poochie pulled out his own phone and asked his trusty friend Siri where to find the nearest Verizon store. That store wanted $30 to replace the SIM of a phone that was just out of the box and under warranty. If that seems unreasonable, that’s because… it is. [More]

Worst Company In America Round 1: AT&T Vs. Verizon

Worst Company In America Round 1: AT&T Vs. Verizon


It’s the final day of Round One play in the Worst Company In America Thunderdome, so why not start it off with a showdown between the two largest — and most-hated — telecom titans around! [More]

Verizon Thinks My Wife Spent 10-Hour Roaming Call Talking To Co-Worker’s Voice Mail

Verizon Thinks My Wife Spent 10-Hour Roaming Call Talking To Co-Worker’s Voice Mail

RL isn’t arguing that his wife made a roaming call to a co-worker from a hotel in Venice, Italy. His dispute with Verizon wireless is regarding how long that call was. His wife says that it was ten minutes long. Verizon counters that it was ten hours and nine minutes. Considering that the call was to a voice mail box, that must have been an epic, almost close to the the actual meaning of the word “epic,” voicemail. [More]

(dooley)

Verizon Wireless’ Parents Vodafone & Verizon Deciding Whether To Get Married Or Break Up

Listen, Verizon Wireless: Let’s make one thing clear — even if mommy and daddy break up, it’s not your fault. Actually, it would be but that’s just business. Verizon Communications and Vodafone have a joint venture in Verizon Wireless as it stands right now, but they’re trying to figure out whether to just merge or end the whole arrangement. [More]

(713 Avenue)

Verizon Charges Customer $299 For Refurbished iPhone That Never Worked

It hasn’t even been two years since a New Jersey teen first received his iPhone 4. He’s since been through four of the devices, following a string of faulty refurbished replacements. To rub salt in that wound, Verizon Wireless charged him $299 for the most recent refurb, claiming the damage was his fault. [More]

(kfas)

FCC Yells At 2 Million People To Turn Those Darn Cell Phone Signal Boosters Off, Changes Its Mind

What’s an average citizen to do if they can’t get a cell phone call to go through, perhaps because they live far from cell towers or their network is just shoddy? About 2 million people in the United States currently use wireless signal boosters, devices that can help strengthen cell phone signals. The Federal Communications Commission adopted new rules on those yesterday, at first saying everyone would have to turn them off and get permission from carriers, but backpedaling shortly after. [More]

It's a streaming video-palooza.

Verizon’s Redbox Instant Video Service Launching New App For Xbox 360

Entering the already busy arena of online streaming video services, Xbox 360 announced yesterday that it’s teaming up with Verizon to offer the company’s Redbox Instant Video exclusively on its gaming consoles. It’s always good to have options, and it seems companies are going to continue coming up with competitors for Netflix, Hulu and Amazon’s video services. And when companies compete, we win. Hurray! [More]

(mrbill)

AT&T To Buy Alltel — Wait, Didn’t Verizon Already Buy Alltel?

Earlier today, it was announced that AT&T would buy up Alltel’s U.S. wireless service for $780 million, leading many to wonder how AT&T is buying a company that was already purchased by Verizon a few years back. [More]

(oh, poppycock)

Report: Cops Want Wireless Carriers To Save Text Messages, You Know, Just In Case

That thing you texted to that person the other night which you deleted out of overwhelming shame the next day? Messages like that could be pored over in the future by cops if various law enforcement officials have their way. They’re reportedly asking Congress to make wireless carriers record and store customers’ private text messages for at least two years, in case police need that info for a future investigation. [More]

(dooley)

Verizon Wireless Waiving Domestic Text & Voice Charges For Sandy Victims

Hurricane Sandy uprooted the lives of many people on the East Coast last week, making even simple things like paying a cell phone bill a hardship. Verizon Wireless announced this week that in order to help ease the burden for is East Coast customers left without power, cell service, Internet or even landlines, it will waive fees for all domestic voice and text usage. [More]

(dooley)

Verizon And Asurion Can’t Agree Whether I Have Insurance

N.’s Samsung Galaxy S3 misses and drops calls. That’s okay, though: the phone has insurance with Asurion in case the damage was accidental. As it turned out, the phone was cracked underneath its tough Otterbox case, so this issue is an insurance problem. Only Verizon can’t find any record of N’s insurance policy. Asurion assured N. that everything was fine and sent him back to Verizon. Verizon insists that there’s no insurance plan. [More]

Ouch.

Verizon Says I Can Port Numbers Without Paying ETF, Charges Me $910 ETF Anyway

When Consumerist reader Jill’s husband left his job at Verizon earlier this year, he’d been told that he could port all five of the wireless lines on their family’s account to another carrier without paying any early termination fees, and so they did. But when that final bill came from VZW, they suddenly owed nearly $1,000 in ETFs. [More]

(rafa_uoc)

Verizon Says I Owe Overages For iPhone I Returned 8 Months Ago

This past spring, Steve bought a shiny new iPhone 4S. It seemed like a good choice because his son was about to be born, and the 4S has a pretty nice camera for photographing adorable babies. When he got home, he discovered that Verizon’s coverage wasn’t so great there, so he brought the phone back within the initial 14-day return period. They took it back, charged him a restocking fee, no problem. Then, more than six months later, the collection calls began. Wha? [More]

(MY PINK SOAPBOX)

Verizon Sells Me An International Phone That Calls Everyone Except My Friend In Italy

Jerrod was making a grand gesture: taking a surprise trip to Italy to propose to his girlfriend, who is serving in the Navy and stationed there. He acquired a phone from Verizon Wireless that he could use in that country in emergencies, but that plan had a flaw: he couldn’t test whether the phone worked in Italy. After all, before traveling to Italy, he wasn’t in Italy. Despite assurances from employees and good online reviews, you can’t be sure that a phone works at your destination before you get there. Jerrod’s phone worked just fine…except to call the one phone number that he needed it to. [More]

Verizon's picture of the alleged liquid damage.

How Can My iPhone Have Liquid Damage If The Sensor Wasn’t Tripped?

Last week, we posted the story of Justin, who was able to make his case to Verizon that he had not dunked his phone in water, and was entitled to a warranty replacement. Jeff found this story intriguing, beacuse he was facing a similar problem. When he sent his iPhone to Verizon, he was told that he wasn’t receiving text message alerts because of liquid damage to the phone. Which is odd, since the employees of his local Verizon store didn’t notice any liquid damage, the liquid contact sensors weren’t flipped, and he didn’t remember getting his phone wet. [More]

SPLASH!

Verizon Uses Warranty-Voiding Photo To Sell Protection Plan

The Verizon/Asurion Total Equipment Coverage Plan looks neat sitting there on the shelf, with its pretty photo of a smartphone making a splash in a cool bin of water. As tipster and photo-taker Eric points out, though, why are they showing the phone plunging into a bin of water when the protection plan doesn’t cover water damage? We’ve heard from some people who know the plan well and who have pointed out that the plan has separate components: the Verizon part doesn’t cover liquid damage, but the insurance component from Asurion does. . However, intentionally throwing your phone in water in order to take a picture is still a bad idea. [More]

(kfas)

I Think Verizon Wants Us To Stop Getting Usage Alerts

Kelly has a conspiracy theory. She thinks that maybe–just maybe–Verizon is sending out alerts for text message and data overages at odd hours when customers might be sleeping. According to her theory, this prompts annoyed customers to opt out of overage alerts, potentially leading them to run up huge bills. [More]

Know your audience... a little too well

Does Verizon’s Monitoring Of Customer Behavior Violate Wiretap Laws?

Earlier this month, Verizon Wireless began selling reports that contain data about its customers’ phone usage and browsing activity. Not surprisingly, some people are worried that this might cross the line from being simply bad business to possibly violating federal laws. [More]