Comcast Says that Mobile Data is Competitive, but it Costs $2k to Stream ‘Breaking Bad’ Over LTE

Comcast Says that Mobile Data is Competitive, but it Costs $2k to Stream ‘Breaking Bad’ Over LTE

Comcast keeps on claiming that mobile broadband is real competition for wired home broadband. But for most users, it’s just plain not. Not only is the speed and reliability of mobile broadband still hugely variable depending on location and time of day, but also mobile data is still clearly not competitive on price. [More]

Verizon’s “All Kids Do It” Excuse For Throttling Isn’t Good Enough For FCC Chair

(Scott Lynch)

First, Verizon announced it would start throttling LTE users who devour the most data, but only those with grandfathered-in unlimited plans. Then FCC Chair Tom Wheeler said he was “deeply troubled” that Verizon may be trying to force users into more expensive plans under the guise of “network optimization.” Verizon tried to get Wheeler to back off with its “everyone’s doing it” defense, but that didn’t seem to work. [More]

All Four National Wireless Companies Accused Of Breaking FCC Rules By Hiding Information About Data Throttling

All Four National Wireless Companies Accused Of Breaking FCC Rules By Hiding Information About Data Throttling

Just over two weeks ago, the FCC not-so-gently reminded all four big wireless carriers that although true “net neutrality” might not apply to them, there are still rules about transparency and disclosures that they have to follow. At the time, FCC chairman Tom Wheeler said that companies had no excuse to think the FCC wasn’t watching them — and the FCC isn’t the only group putting wireless companies on notice over their lack of transparency. [More]

Verizon’s Defense For LTE Throttling: We’re Not Going After Unlimited Users; They’re Just Data Hogs

(Steve Rhodes)

Verizon Wireless recently announced that it will soon expand its data-throttling “Network Optimization” program to include users of its high-speed LTE network. FCC Chair Tom Wheeler then wrote the company, saying he was “deeply troubled” that Verizon might be trying to pass off a cash-grab as legitimate network management. Verizon has responded to Wheeler, defending the program and asking why the FCC is picking on them. [More]


Verizon’s Plan To Throttle Heavy LTE Users Is “Deeply Troubling” To FCC’s Wheeler

Last week, Verizon announced that it was extending its “Network Optimization” policy, which throttles speeds for the top 5% of data users, to include LTE data for the first time. This move didn’t sit well with the few remaining Verizon customers with “unlimited” data plans, nor did it thrill FCC Chair Tom Wheeler (who is apparently in a letter-writing mood this week). [More]


Verizon To Start Throttling Speeds For LTE Data Hogs

Back in 2011, Verizon started throttling 3G data speeds for the 5% of its smartphone customers who used the most data every month, even if those customers had so-called “unlimited” data plans. The company then killed off unlimited data in 2012, but existing plans were conditionally grandfathered in. In what appears to be an attempt to weed out the few remaining unlimited plans, Big V will soon start throttling 4G LTE data speeds for that top 5% of users. [More]


Being In New Verizon Wireless Rewards Program Means Giving It Your Phone’s Location, Web Browsing Info

There’s no such thing as a free lunch, so it comes as no surprise that companies want a little something in return when they reward customers for staying loyal. Thus, the tradeoff at the center of Verizon Wireless’ new Verizon Smart Rewards system: Customers opt in to the company’s location-tracking/marketing program, Verizon Selects, and then earn points toward discounts on “brand-name” merchandise and deals at local restaurants, stores and offers on travel. [More]


Ex-Verizon Worker Accused Of Sending Lewd Texts To Teenage Customers

Getting an unwanted creepy, lewd or otherwise gross text is never a fun experience, but when you’re receiving that message from someone who shouldn’t have your number, things get even creepier. At least six female teenaged Verizon customers have recently come forward to accuse a now ex-worker of sending lewd texts and “disgusting” photos. [More]

Verizon Wireless Confirms Many Customers Are Having Problems Accessing Its Online Portal

This message is greeting lots of people and making them mad.

After customers started reporting a barrage of problems accessing Verizon Wireless’ online system — including account services like bill payments — mainly, that it’s been unavailable for as long as 24 hours, the company confirmed this afternoon that there are major problems. [More]

Verizon Realizes 2 Years And 12 Months Are Not The Same Thing

Verizon Realizes 2 Years And 12 Months Are Not The Same Thing

Months after Chromebook Pixel owners began complaining that they had been shortchanged on the free Verizon Wireless data that was supposed to be included in the purchase price of their laptops, and days after national news reports called out Big V for its failure to understand how calendars and contracts work, the company has finally admitted that it screwed up and will be doing something vaguely nice to make up for it. [More]

When the Chromebook Pixel went on sale in mid-2013, it came with two years of free 100MB/month data from Verizon, but owners are now finding out that Verizon pulled the plug on the free data after only 12 months.

Google Makes Up For Verizon’s Bad Math, Offers $150 To Screwed-Over Chromebook Owners

Earlier this week, the mathletes at Verizon were caught once again making up their own rules about the meaning of the quantity “2 years.” People who had bought Chromebook Pixel laptops under the illusion that the promised two years of free 100MB/month of wireless data were suddenly finding out that Verizon was only giving them one year. So far, Verizon hasn’t explained its idiocy, leaving the Chromebook’s maker, Google, to do damage control. [More]

T-Mobile has issued a cease-and-desist to Verizon Wireless over ads that use 4G LTE coverage maps of the four major carriers. T-Mobile alleges this map understate's the company's actual level of  coverage.

T-Mobile To Finally Transition Entire 2G Edge Network To LTE; Issues Cease-And-Desist To Verizon

T-Mobile may offer competitive pricing and be an important disruptive factor in a wireless market otherwise dominated by two much larger players, but the company’s network doesn’t yet provide the level of LTE coverage offered by AT&T and Verizon. But T-Mobile is now promising to rid itself of its sludge-like 2G Edge network in favor of LTE by mid-2015. [More]

Verizon CFO: Getting Rid Of Phone Subsidies Is A Mistake

Verizon CFO: Getting Rid Of Phone Subsidies Is A Mistake

While T-Mobile and AT&T have, to different degrees, begun to acknowledge that a growing number of consumers want pricing transparency and affordable ways to buy phones that could be taken from one carrier’s network to another, Verizon remains set in its old-school ways. [More]

Here are the new monthly data costs for the various Verizon Wireless tiers. These prices are in addition to the monthly phone/text charges associated with each device.

Verizon Raises Some Data Caps, Finally Gives $10/Month Discount For Early Upgrade Program

T-Mobile gave up on phone subsidies altogether last spring, and in December AT&T finally dipped its toe into those waters by offering discounts to people who own their phones or are part of its AT&T Next early upgrade program. Verizon, the wireless industry’s most expensive carrier, had refused to budge, but today showed the first signs that it might be open to change. [More]

Verizon Received More Than 320,000 Law Enforcement Requests In 2013

Verizon Received More Than 320,000 Law Enforcement Requests In 2013

Verizon has finally gotten around to publishing a transparency report detailing the various requests for customer information made by local, state, and federal authorities during the last year. Over the course of the year, the company says it received more then 320,000 such requests including more than 1,000 queries related to national security issues. [More]

T-Mobile Increases Coverage With $3.3B Purchase Of Verizon Wireless Spectrum

T-Mobile Increases Coverage With $3.3B Purchase Of Verizon Wireless Spectrum

Is T-Mobile coming to a cornfield near you? The little mobile company that could will likely increase its coverage outside densely populated cities this year, all thanks to a tidy bit of wireless spectrum it just bought off Verizon. [More]


Don’t Hold Your Breath Waiting For Verizon FiOS To Come To Your Town, Says CEO

Back in 2012, Verizon Wireless announced a marketing deal with several of the country’s largest cable operators that would let these companies sell cable/Internet/wireless bundles. We warned at the time that this would give Verizon even more reason to halt expansion of its costly FiOS network, as the company stood to make more money from the wireless business than it would from the TV/Internet service. Now Verizon’s CEO has confirmed that the company has no plans to expand FiOS beyond the existing markets. [More]

WRAL's demonstration of the problem. The top screen shows the over-the-air feed for the station. The bottom screen shows what happens when a Verizon customer gets a text message in the same room as the set-top box (see below for full clip).

Verizon LTE Phones & Time Warner Cable Set-Top Boxes Are Not Playing Nicely With Each Other

Some Time Warner Cable customers in Raleigh, NC, who also have Verizon Wireless phone service have noticed that whenever they get an e-mail, text, or otherwise use their phone, the TV signal can go squirrely on them. This is apparently what can happen when a cable company broadcasts channels on the same broadband spectrum used by wireless service. [More]