Verizon Wireless, - Consumerist

follow up
Verizon Wireless Roadside Assistance Apologizes For Sucking
Earlier this month we shared Jason's tale of incompetent Verizon Wireless Roadside Assistance—how the operator "helping" him acted like she'd been huffing paint on her break, and eventually just abandoned him with a "Sorry, I can't help," left on his voicemail. Verizon saw Jason's story and contacted him about it. Below is the follow up he sent us yesterday. More »

11:01 AM on Wed Oct 15 2008
By Chris Walters
16,003 views, 68 comments

Most discussed Bladefist: With the current economy and the high unemployment rate, I would have preferred this CSR be fired and her job more »
verizon wireless
Verizon Wireless Roadside Assistance CSR Running On Empty, Just Like Your Vehicle

Jason's fuel gauge was stuck, and he unexpectedly ran out of gas in the middle of Wyoming, 23 miles from the nearest town. When he tried calling for help, the operator asked, "Would you like to be connected to Verizon Wireless Roadside Assistance?" Sadly, Jason said yes. He writes,

Here are the morals of this story:

1. Never EVER travel without extra fuel.

2. If someone ever says to you, "Can I connect you to Verizon Wireless Roadside Assistance?" They are making a direct threat on your life.

More »

9:54 AM on Thu Oct 2 2008
By Chris Walters
75,887 views, 166 comments

Most discussed BoomerFive: hmm, Verizon was certainly inept in this case, but I don't know that I would have spent so long on more »
verizon wireless
Verizon Wireless Going Contract-Free Next Week?
If the website Boy Genius Report is correct, next week Verizon Wireless will start offering contract-free, month-to-month service. Pretty much everyone will be eligible for it, but of course you'll have to pay full price for a phone or bring your own, there'll be an activation fee that can't be waived, and if you take advantage of any special offers that require a contract, you'll have to switch over to a contract agreement. It's supposed to start on September 21st. More »

10:32 PM on Wed Sep 17 2008
By Chris Walters
4,917 views, 19 comments

Most discussed icntdrv: This is supposed to be new? 8 years ago, way back when it was still Cingular Wireless, I brought more »
verizon
Reach Verizon Wireless West Coast Executive Customer Service

866-673-9561 is the number to reach Verizon Wireless executive customer service on the West Coast. Only use it when normal routes of customer service have repeatedly failed, be nice, be able to condense your story in about 2 sentences, and don't forget these tips for dealing with executive customer service.

(Photo: Karpfish)

12:06 PM on Tue Jul 22 2008
By Ben Popken
1,192 views, 1 comment

Latest by tange1: How about a East Coast Exec. #? more »
Contractor crime isn't just for Comcast: Two men in Verizon Wireless longsleeves robbed a 64-year-old lady's home at gunpoint, binding her and her live-in-aid's hands and taking cash, jewelry, and electronics. [FairfaxCounty.gov]

7 comments

phone numbers
Reach Tier 2 And 3 Support At Verizon Wireless
One more number to add to the Verizon Wireless Executive Rolodex: 866-237-9122. More »
phone numbers
Updated: Reach Verizon Wireless Executive Customer Service

Here are a several direct lines for Verizon Wireless executive customer service reps, good for when lower level customer service reps and their supervisors fail you. These are the folks imbued with godly powers to fix customer service problems at all levels. It's like playing Super Mario Brothers using Game Shark. More »

12:24 PM on Wed May 28 2008
By Ben Popken
3,793 views, 10 comments

Latest by brink: Following up on my above post... I'm happy to report Ms. Baker came through for me, by way of more »
verizon
Reach Verizon Wireless Executive Customer Service Desk

Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try.

(Photo: Getty)

1:15 PM on Mon May 5 2008
By Ben Popken
2,733 views, Comment
motorola
Verizon Sells Customer Impossible KRZR
A base assumption of consumerism is that the product you buy will actually work. This, as we all know, is rank naivete. But it is also apparently naive to believe that the product you just purchased actually exists: it doesn't. More »

7:38 AM on Mon Oct 9 2006
By consumerist.com
3,731 views, 13 comments
porn
Verizon "Unlimited" Wireless Stills Hates Porn
Seems like just about everyone wrote us over the weekend to tell us just how wide Verizon was stretching the starfish of all its Unlimited Wireless Broadband customers. So let's give 'em a shout-out for thinking of us! Thanks, jpac, Travis, Jeff, Uncle Bob and Sarlac, to name only a few! More »

5:02 AM on Mon Oct 2 2006
By consumerist.com
968 views, 9 comments

Latest by jmac32here: again..can I point out something. The terms and conditions or Customer User Agreement for VZW clearly states, in very lengthy words more »

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