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verizon-wireless
verizon-wireless
Verizon Insists I Had Data Cap Put On My Plan Because "Customers Do Weird Things"
By Chris Morran on May 23, 2012 4:15 PM
38 Comments
With Verizon Wireless set to slaughter grandfathered unlimited data plans — at least for those who don't want to pay full price for their phones — some VZW customers are already being driven against their will into capped data plans by Big Red. More »
Verizon: If You Want Your Unlimited Data Plan, You'll Have To Pay Full Price For Your Next Phone
By Chris Morran on May 18, 2012 11:50 AM
64 Comments
After a bit of hemming and hawing on the topic, Verizon Wireless has finally released some concrete info on its plan to kill off grandfathered unlimited data plans as it moves customers from 3G to 4G LTE service. More »
Verizon CFO Probably Wasn't Supposed To Say That Thing About Killing Grandfathered Unlimited Plans
By Chris Morran on May 17, 2012 4:30 PM
39 Comments
Yesterday, the CFO of Verizon Wireless kicked the hornet's nest that is the Internet by unofficially announcing that VZW would be killing off currently grandfathered unlimited data plans as customers made the shift from 3G to 4G LTE. Judging by the company's response since then, he probably wasn't supposed to let that particular cat out of the bag just yet. More »
(dooley)
Verizon To Kill Grandfathered Unlimited Data Plans
By Chris Morran on May 16, 2012 2:39 PM
134 Comments
If you were one of the Verizon Wireless customers who was allowed to continue their unlimited data plans after the company switched to tiered pricing last summer, we have some bad news. The company says it will be eliminating grandfathered plans as it rolls out LTE service. More »
Verizon Wants Me To Pay $300 ETF Because Of Its $450 Error
By Chris Morran on May 14, 2012 4:15 PM
74 Comments
When Consumerist reader Timothy bought his wife a new smartphone for her birthday last December, he thought he was just doing something nice for his special someone. Little did he know he was hopping aboard the grotesque merry-go-round that is Verizon Wireless customer service. More »
Five Months Of Verizon Upgrade Runaround, Still No New Phone
By Laura Northrup on May 11, 2012 8:00 AM
37 Comments
Jeremy is eligible for an upgrade of his unreliable Droid X. Or maybe he isn't. No, but today he totally is! It seems like every time he talks to someone new at Verizon, he gets a different answer. More »
Are Verizon Reps Pushing 4G Android Smartphones Over The 3G iPhone?
By Mary Beth Quirk on May 3, 2012 12:00 PM
105 Comments
Is there some kind of anti-iPhone conspiracy going on at Verizon Wireless stores? Some customers think so, but perhaps it's just a matter of 4G versus 3G. After all, there is no 4G-compatible iPhone for Verizon, and many customers want the fastest, newest technology. Or maybe it's all one big secret deal conducted in dark corners with men in trench coats and fedoras! More »
Verizon Charges You Extra $700 For Returning A Phone
By Laura Northrup on April 25, 2012 12:30 PM
28 Comments
Ron is a longtime, loyal Verizon Wireless customer. Things were going quite well until he returned a new phone recently. This phone was somehow never logged in at the warehouse, and Verizon keeps piling equipment fees on Ron's account. Now his service has been shut off, which is bad news for him and for his patients: he's a doctor and on call. He has FedEx tracking info indicating that he sent the phone back, but Verizon didn't record it on their end. More »
More People Would Still Rather Sign A Binding Contract With Verizon Than AT&T
By Mary Beth Quirk on April 24, 2012 10:00 AM
34 Comments
Even though it got the drop on Verizon Wireless by being the first company to offer the iPhone, AT&T still signs up fewer customers with contracts. Maybe because by now, smartphone purchases have slowed down after last year's rush for the newest iPhone. We hear enough bad stuff about both companies to be unsurprised that one is preferred over the other. More »
(dooley)
Verizon Wireless Wooing Spectrum Regulators With $4.4 Billion Worth Of Airwaves
By Mary Beth Quirk on April 19, 2012 12:00 PM
13 Comments
Right now Verizon Wireless is so dang flush with airwaves that everyone else wants, it's all rolling around on a bed of airwaves being like, "Airwaves? Which airwaves? Oh, you mean these? Don't need'em!" At least that's what it says it will do if regulators let the company buy the new chunks of spectrum they want from cable companies. More »
Verizon's Bad Math Extends To Its Online Product Ratings
By Chris Morran on April 19, 2012 10:15 AM
27 Comments
For years, we've been poking fun at Verizon's apparent inability to use a calculator on its customers' bills. Now we're finding out that the wireless wonder also has no idea how to figure out an average rating for the products on its own website. More »
Can I Game Verizon's System To Get An Awesome New Phone?
By Laura Northrup on April 17, 2012 11:30 AM
41 Comments
Robert has his eye on a shiny new smartphone, and he's eligible for an upgrade. He's on a family plan, and has devised a scheme to take advantage of some promotions. These promotions are intended for new Verizon customers, so his plan is to discontinue one of the lines on his account, and start a new one in order to get the discounts and perks that come with a "new" line. He wonders: has anyone else out there tried this and succeeded? More »
(BilliamJ)
Verizon Wireless To Begin Charging $30 Upgrade Fee On April 22
By Chris Morran on April 11, 2012 11:00 AM
81 Comments
If you're an out-of-contract Verizon Wireless customer who just hasn't gotten around to cashing in on your upgrade, you might want to do so now — or face a $30 fee. More »
Verizon Math At T-Mobile: 1¢ Is The Same As Free
Verizon T-Mobile phone purchase page through Costco so amusing. "Even though the difference between .01 and .00 is quite small," he writes, "it's still not infinitesimal enough to be considered 'free,' right?" No, not yet. More »
By Laura Northrup on March 23, 2012 10:30 AM
41 Comments
I don't really want to sit here writing painfully obvious sentences, but here's the thing. A penny isn't very much money. It is, however, more than zero, so an item that costs one cent is not free. In practical terms, it might as well be free, but it still isn't. Which is why Mark found this bit of math confusion on a
Worst Company In America Round One: AT&T Vs. Verizon
March 19, 2012 12:00 PM
33 Comments
Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. More »
Verizon Upgrades My Smartphone, Downgrades My Data Plan
By Laura Northrup on March 9, 2012 8:00 AM
52 Comments
At the end of last year, Christopher and his girlfriend upgraded their Verizon phones to a pair of lovely matching Samsung Galaxy Nexuses. They've both had Verizon data plans long enough that they're grandfathered in to unlimited data, and Christopher has unlimited international data as well. Or.... he did. After the upgrade, his unlimited plan is gone, the employee who turned it off has (apparently) fled the country, and no one at corporate or the local Verizon store knows how to get it back. More »
Verizon Wireless Customer Service Is So Terrible, I Actually Miss AT&T
By Mary Beth Quirk on March 2, 2012 4:00 PM
41 Comments
Peter thought he was doing something pretty sweet thing for Verizon Wireless. After fours years with AT&T, not only was he switching over, but he was bringing a total of four phones with her. So forgive him for assuming that maybe Verizon wouldn't make the entire experience a completely miserable one. More »
T-Mobile Asks FCC To Stop Verizon Wireless Spectrum Purchase
By Chris Morran on February 22, 2012 1:30 PM
15 Comments
Still stinging from being left alone at the altar by AT&T, T-Mobile USA apparently doesn't want to see any of its fellow wireless carriers making multi-billion dollar deals if it can't. More »
Report: Next iPads Will Run On 4G LTE Networks
By Chris Morran on February 14, 2012 11:30 AM
40 Comments
The Apple iPad currently dominates the tablet market, even though none of the currently available versions give users access to 4G wireless networks. But according to a new report, that could all change when the latest iPads are unveiled next month. More »
(tubes.)
4G Phones Are Fast But Spotty Service Is A Real Drain On Your Battery
By Chris Morran on February 6, 2012 3:15 PM
32 Comments
With Verizon's 4G network covering a good chunk of the country and AT&T gaining ground, more smartphone users have access to the fastest wireless service available. But because 4G coverage isn't truly continuous in many locations, users' batteries are taking a big hit. More »
