verizon-wireless

As a whimsical follow-up to AT&T's lawsuit concerning their "There's a map for that" ads, Verizon Wireless released their Christmas-themed set of AT&T/iPhone bashing ads today. They're harsh, but also pretty funny.  More »

They say that for people going through a divorce it can feel like you're losing half of yourself. As if it that wasn't bad enough, Verizon Wireless has taken away William's unlimited broadband plan on the account he used to share with his wife.  More »

Got a Verizon Wireless problem that regular customer service won't fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.  More »

Reader Ben says: "This reminds me of the days when Henry Ford used to tell Model T buyers that they could have their car in any color they wanted, as long as it was black. With Verizon, you can have a discount on any plan you want, as long as it's not the unlimited one."  More »

Earlier this month we shared Jason's tale of incompetent Verizon Wireless Roadside Assistance—how the operator "helping" him acted like she'd been huffing paint on her break, and eventually just abandoned him with a "Sorry, I can't help," left on his voicemail. Verizon saw Jason's story and contacted him about it. Below is the follow up he sent us yesterday.  More »

Here are the morals of this story:  More »

If the website Boy Genius Report is correct, next week Verizon Wireless will start offering contract-free, month-to-month service. Pretty much everyone will be eligible for it, but of course you'll have to pay full price for a phone or bring your own, there'll be an activation fee that can't be waived, and if you take advantage of any special offers that require a contract, you'll have to switch over to a contract agreement. It's supposed to start on September 21st.   More »

866-673-9561 is the number to reach Verizon Wireless executive customer service on the West Coast. Only use it when normal routes of customer service have repeatedly failed, be nice, be able to condense your story in about 2 sentences, and don't forget these tips for dealing with executive customer service.  More »

Contractor crime isn't just for Comcast: Two men in Verizon Wireless longsleeves robbed a 64-year-old lady's home at gunpoint, binding her and her live-in-aid's hands and taking cash, jewelry, and electronics. [FairfaxCounty.gov]  More »

One more number to add to the Verizon Wireless Executive Rolodex: 866-237-9122.  More »

Here are a several direct lines for Verizon Wireless executive customer service reps, good for when lower level customer service reps and their supervisors fail you. These are the folks imbued with godly powers to fix customer service problems at all levels. It's like playing Super Mario Brothers using Game Shark.  More »

Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try.  More »

A base assumption of consumerism is that the product you buy will actually work. This, as we all know, is rank naivete. But it is also apparently naive to believe that the product you just purchased actually exists: it doesn't.   More »

Seems like just about everyone wrote us over the weekend to tell us just how wide Verizon was stretching the starfish of all its Unlimited Wireless Broadband customers. So let's give 'em a shout-out for thinking of us! Thanks, jpac, Travis, Jeff, Uncle Bob and Sarlac, to name only a few!  More »

Katy calls Verizon Wireless when the screen on her Motorola RAZR breaks for no reason. The CSR tells her she must have gotten it wet. Katy points out that for this to have happened, an unprecedented miracle would have had to occur, in which her purse's contents suddenly transmuted to liquid then immediately transmuted back. They strongly insinuate she's lying.  More »

In the comments, Matto points out the so-called "Verizon Vcast VIP" domain is registered to some guy in Cali.   More »

After all these emails arrived chastizing us for sending people to a phish site in hopes of attaining 100 free Verizon minutes, we called Verizon to check it out.  More »

UPDATE: We called Verizon and they confirmed this is a legitimate offer.  More »

5. A word or maybe a number that causes even the most profane to turn a pallid green; that triggers the bile reflex in even those who can listen unblinking to Bob Saget's version of The Aristocrats. So claims Verizon: amongst words like "fleshpopsicle" and "whiteswallow", it stands testament to the deepest depravity of the human soul.  More »

The Ruby Red Bag is back, along with it's thirty four foul-mouthed compatriots! And then fifty obscene lodge brothers. And the mysterious number "5".  More »