One of writer Jeff Jarvis's many fruitless interactions with Verizon support.

Verizon Doesn’t Know The Difference Between “Can’t” And “Won’t”

I can jump off my third-floor balcony, but I won’t because it would just make an absolute mess. The fact that I won’t do it doesn’t negate my ability to do it. This is a distinction that apparently eludes the folks at Verizon Wireless. [More]