Consumerist
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complaints
Switch To FiOs An Unmitigated Disaster
Do you know that Comcast commercial where this homeowner gets FiOs installed against his will and then all these bulldozers tear up his lawn and bumbling contractors cause an electrical short? Lelah's letter describes a process that's very similar, except worse and much longer. And then this salesman just picks up her guitar and starts playing it and singing without even asking first. No wonder, by story's end, she's been driven to the brink of insanity, demanding compensation for 5 missed days of work. So far, they're offering her $25. More » -
verizon fios
New Jersey Sues Verizon Over "Free LCD TV" Disaster
The State of New Jersey has filed a lawsuit against Verizon, alleging that its marketing, sales, billing and customer service practices for its FiOS television, telephone and internet services are deceptive and misleading. The lawsuit is partly in response to the now-infamous "Free LCD" disaster. More » -
kicking ass, saving money
Reader Saves $230 On Cable And Phone Bills By Rocking The Cancellation Threat
Here's how Stephanie saved $230 on her cable and phone bills after following the tips in "3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills" More » -
show us your verizon face
"It's Been 35 Days, Can Someone PLEASE Properly Install FiOS?"
Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He's escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We'd ordinarily suggest he cancel and use another company — but he's locked into Verizon by his homeowner's association. Even if he doesn't use it (and currently, since it's not working, he's not using it) he has to pay for it. More » -
verizon
When 9 Phone Calls Can't Get Your FiOS Installed, Email The CEO
Reader Bill was getting the run around from Verizon— but he wasn't even a customer yet! His dramatic ordeal started on October 9th, and by the 16th he'd taken a full day off of work, called Verizon nine times and still he was without FiOS. More » -
verizon
Verizon Told Me Their FiOS Gift Card Promotion Never Even Existed
Reader Jacob says that he's been getting the runaround for months after signing up with Verizon during their free $200 Circuit City gift card promotion, but he finally reached his breaking point when a Verizon rep told him that the promotion never even existed. Too bad it did exist, and we wrote about it. More » -
verizon fios
Dear Verizon: I Am Canceling FiOS Because Of Your "Ridiculous And Unacceptable Billing Practices"
Reader Rob has cc'd us on the Executive Email Carpet Bomb that he launched on Verizon due to the fact that he has been unable to get them to send him a bill. Each month (for the past 3 months) Verizon has been deducting random amounts of money from his checking account, and when he asks them to send him some sort of bill (electronic or paper) they assure him they will — and then they don't. By his calculations, Verizon has overcharged him $117.68 over the last three billing cycles. More » -
fios
Upgrade FiOs Speeds From 5/2 To 10/2
Verizon FiOs recently doubled its download speed for consumer and small businesses from 5 to 10mb, but reader Lindsay says she wasn't automatically upgraded. Luckily, if you're in the same boat, you can upgrade by calling 800-688-2880, entering the phone number on your account, pressing 3, then 5, then 2. Lindsay writes, "I got to a rep very quickly and she got everything switched. It cost me $3 more due to a rate change since I signed up, but that’s not too much to ask for double the download speed." -
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verizon fios
4 Confessions Of A FiOS Support Agent
A FiOS Support Agent has kindly written in to share some insider tips to getting the most out of your FiOS support experience. Of particular interest: Make sure you know (and approve of) where they've buried your cable so you know wherenot to dig in your lawn! More » -
frustrating
Verizon, It's Been 4 months, 16 days Since FiOS Was Installed. Where's My Free LCD TV?
Reader Chris had Verizon FiOS installed back in January, and like so many other Verizon customers, he's been unable to get the free LCD he was promised. Chris sent us a timeline of his struggles with Verizon. It's a long, frustrating read... More » -
backlash
Verizon Infuriates Baseball Fans With "Misleading" Blog Post "Announcing" MLB Extra Innings On FiOS
Back in February of this year, Verizon posted the following message titled "MLB Coming to FiOS, Mom and Apple Pie Rejoice!" on their Policy Blog: More » -
denials
Verizon: Cancel Vonage And Cablevision Phone Lines Or You Can't Have FiOS
Here's an odd little letter. For once a customer was actually pleased with the salesperson that came to their door and convinced them to try FiOS. Yay! The trouble came when the nice salesperson called in and Verizon refused to activate the account unless the customer canceled their phone lines with Vonage and Cablevision and switched all three to Verizon. More » -
customer service
Verizon CSR: My FiOS Bill Is Always Wrong, Too
The Tampa Bay Tribune has a fascinating article about the sales-centric culture at Verizon's customer service call centers. The CSRs are given large bonuses (sometimes thousands of dollars) for selling services to people who call in looking to correct their bills. More » -
cable
Comcast Degrades HD Quality To Make Room For More Channels
When you order Hi-Def TV, you expect it to be on the shining Excalibur level, but it looks like Comcast is degrading the quality of some HD channels in order to make room for more channels. To test this theory out, Avsforum member bfdtv recorded the same shows from the same channel at the same time on both Comcast Hi-Def and Fios TV. The left is the FiOs. The right is the Comcast. As you can see, the Comcast signal looks like crap. The forum thread has more screenshots, a signal analysis, and some source videos. So far the Comcast channels receiving extra compression are: Discovery Channel, SciFi, USA, Food, NatGeo, UHD, A&E, HGTV, Starz, Cinemax, HBO, TLC, Animal Planet, Discovery HD Theater, and History HD.Comcast HD Quality Reduction: Details, Screenshots [AVSforum] (Thanks to thedave!)
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complaints
FiOS Swaps Customers' Account Details, Still Won't Fix After 8 Months
Whenever Andru logs into his Verizon FiOS account, he sees the personal information on some other guy's account, including name, address, email address, last four digits of credit card and social security number. He's contacted the other guy, and the other guy also sees his. Verizon has said they will fix it in the next 24 hours. They've been saying that for the past eight months. This is supposed to be the future of the internet and they can't even fix a simple account error?
Our Verizon FiOS customer service nightmare: Why won't they protect my private customer information? [Gear Live]
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verizon
FiOS Router Constantly Rebooting? Here's The Fix
Are you a a FiOS customer with your Verizon-supplied Actiontec MI424-WR router that keeps rebooting itself? Apparently a recent firmware upgrade, the software that runs the router, is buggy, but there is a solution. You can get it if you call and complain, that is, if you're able to make it through the phone lines that are all bogged up from other customers calling about the same issue. Reader Jarrod writes, "My entire neighborhood is experiencing this issue and the only resolution I can find online says to call them and complain and then they will fix it. Too bad the support lines are jammed and after I did get through I have been on hold for over 1 1/2 hours."
Luckily you can download it the new new firmware upgrade over at Broadband Reports, after being registered (it's free) and logged in. The FiOS! It burns!
Fix For Mysteriously Rebooting FiOS Actiontec Routers [Broadband Reports]
(Photo: Magnum I.P.) -
The speed sounds great, but did you know Verizon also removes all your old copper phone lines when they install FiOS?
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