Verizon Makes Online Chat Just As Crappy As Calling In

Verizon Makes Online Chat Just As Crappy As Calling In

Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you’re not talking to a person over the phone. One of the ways they make this simulacrum seem so life-like is that you can be transferred from one agent to another, and then there’s silence on the other end because there’s no one there — just like the real thing! Reader Michael shares a recent chat transcript to illustrate: [More]