Jim can’t prove that a technician working for Verizon cut his cable line. He didn’t see it happen, and the vandal didn’t leave a signature or anything. All the perpetrator left behind was a dug up, severed Comcast cable, some fiber optic cable, and a conduit. Less than a week before, Jim had booked a tentative FiOS installation a month ahead of time, pending the approval of his housemate. Instead, this turned out to be one of those very rare Consumerist stories where the hero is… Comcast. [More]
Letter To Verizon CEO Solves Website Bug, Gets Customer Best FiOS Pricing
By July 12, 2012
Dariush was pretty happy with his Verizon FiOS Internet service. He wanted to become even happier, and add voice phone service to his plan. But Verizon’s site and customer service reps weren’t about to let him talk on the phone at the advertised “new customer” price, which he should get, as a new voice customer. Did he whimper, walk away, and keep the subpar VoIP service that he had been using? No. He took his complaint to the very top, e-mailing the Verizon CEO. And he got results. [More]
