(Ryan Holloway)

Cable Companies Refuse To Reveal How Much They Make Off Of Set-Top Boxes

Sen. Ed Markey of Massachussetts and Sen. Dick Blumenthal of Connecticut recently posed a handful of questions to the nation’s cable and satellite providers about their set-top boxes — Are they required? How many customers have them? Is there an option for customers to purchase their own? etc. While some providers were more transparent in their responses than others, there was one thing they all agreed on: We’re not telling you how much we make from leasing these devices. [More]

Verizon’s Refusal To Repair Landline Service Leaves Elderly Man Without Phone For Months

(Alain Ferraro)

While plenty of Americans rush to acquire the latest and greatest in new telecom technology, there are some that only need the basic phone service they’ve had for decades. But as we’ve seen on multiple occasions recently, a number of traditional landline users are being left out in the cold as Verizon tries to transition customers away from copper line service and to fiberoptic phone lines. And for one elderly New Yorker, Verizon’s apparent inflexibility resulted in months of having absolutely no service at all. [More]

Verizon Makes HBO Now Available To FiOS Customers

Verizon Makes HBO Now Available To FiOS Customers

Since the spring launch of HBO Now, the streaming service that allows you to get HBO content without having to pay for a cable TV package, New York-based Cablevision was the only pay-TV/broadband provider selling subscriptions directly to its customers. Now the folks at Verizon have seen that there’s money to be made from people who want TV but don’t want cable, and is making HBO Now available for its FiOS and other broadband customers. [More]

Want ESPN Without Having To Buy Other Channels? Maybe In A Few Years

Want ESPN Without Having To Buy Other Channels? Maybe In A Few Years

As some cable and live-streaming services take a step back from offering costly sports-filled channels in their bundles, the parent company of the biggest sports network on cable is looking at other ways to continue its dominance, namely by selling direct to consumers. [More]

City Asks For Fiber Network Help, 5 Years After Being Left At Altar By Verizon FiOS

City Asks For Fiber Network Help, 5 Years After Being Left At Altar By Verizon FiOS

Back in 2009, it looked liked Alexandria, VA, residents would get a new high-speed Internet option in the form of Verizon FiOS. The city even went through the bureaucratic process of issuing Verizon a franchise. Then the D.C.-area community got dumped at the altar by Big V and has been looking for someone, anyone to step in ever since. [More]

Verizon Tells Another Customer To Switch To Fiber Or Lose Landline Service

Verizon Tells Another Customer To Switch To Fiber Or Lose Landline Service

Even though his landline service was working fine, a man in Virginia was recently told by Verizon that he had two weeks to switch to the company’s fiberoptic service or lose his account altogether. [More]

Hey, Who Cut My Comcast Line?

Hey, Who Cut My Comcast Line?

Jim can’t prove that a technician working for Verizon cut his cable line. He didn’t see it happen, and the vandal didn’t leave a signature or anything. All the perpetrator left behind was a dug up, severed Comcast cable, some fiber optic cable, and a conduit. Less than a week before, Jim had booked a tentative FiOS installation a month ahead of time, pending the approval of his housemate. Instead, this turned out to be one of those very rare Consumerist stories where the hero is… Comcast. [More]

Letter To Verizon CEO Solves Website Bug, Gets Customer Best FiOS Pricing

Letter To Verizon CEO Solves Website Bug, Gets Customer Best FiOS Pricing

Dariush was pretty happy with his Verizon FiOS Internet service. He wanted to become even happier, and add voice phone service to his plan. But Verizon’s site and customer service reps weren’t about to let him talk on the phone at the advertised “new customer” price, which he should get, as a new voice customer. Did he whimper, walk away, and keep the subpar VoIP service that he had been using? No. He took his complaint to the very top, e-mailing the Verizon CEO. And he got results. [More]