Americans Dissatisfied With Their Cable Companies, Especially Comcast And Time Warner

Americans Dissatisfied With Their Cable Companies, Especially Comcast And Time Warner

In news that will not surprise Consumerist readers, a massive annual survey of American consumers shows that we are all generally dissatisfied with our cable and Internet service providers, and that we find Time Warner Cable, Comcast, Charter, and Cox just a little bit less satisfying than average. [More]

Netflix Will Also Pay Verizon To End Streaming Bottleneck

Netflix Will Also Pay Verizon To End Streaming Bottleneck

The months-long game of chicken between Netflix and Verizon has come to an end, with the streaming video company agreeing to pay off the ISP for a more direct connection to its network. For Netflix users with FiOS accounts, it means you will finally be able to watch streamed reruns of Mad Men without having to guess which character you’re looking at, but it continues to demonstrate that ISPs can passive-aggressively compel data-heavy content companies to ante up in order to reach their users. [More]

New Jersey Thinks 4G And Wired Broadband Are The Same, Lets Verizon Off The Hook

New Jersey Thinks 4G And Wired Broadband Are The Same, Lets Verizon Off The Hook

Someone at Verizon is wearing a party hat and celebrating this week, as the telecom titan convinced the state of New Jersey to let it wriggle out of a decades-old obligation to provide broadband throughout the entire Garden State, because apparently 4G wireless broadband is the same as a to-the-home wired connection, and broadband competition is completely unnecessary. [More]

Verizon Brings Fake Grassroots Campaign To New Jersey To Claim Support For Not Bringing Real Broadband

Verizon Brings Fake Grassroots Campaign To New Jersey To Claim Support For Not Bringing Real Broadband

New Jersey might not be that large a state, but its geography and its dense population make it easy to understand how running a broadband connection to 100% of residents could be a cumbersome and expensive project. So what’s a corporation stuck with a twenty-year-old public interest obligation to provide those broadband connections to do? Create a fake tidal wave of public support for their attempt to weasel out of it, of course! [More]

Will Netflix Speeds Improve For Verizon, AT&T Internet Customers Anytime Soon?

Will Netflix Speeds Improve For Verizon, AT&T Internet Customers Anytime Soon?

Starting in the second half of 2013, Netflix speeds on several major Internet service providers began to sink drastically as the ISPs allowed Netflix downstream traffic to bottleneck, resulting in slow, fitful delivery to consumers who had paid Netflix for the service and the ISPs for broadband access. Earlier this year, Comcast speeds turned up out of their nosedive when the company made a profitable deal with Netflix, but what about everyone else? [More]

Verizon: Everything Is Great, Let’s Not Mess It Up By Fixing Net Neutrality

Verizon: Everything Is Great, Let’s Not Mess It Up By Fixing Net Neutrality

Ah, Verizon, those well-known lovers of net neutrality. They love it so much that they sued the FCC to get net neutrality tossed out — a move that succeeded earlier this year. And now, Verizon’s showing their deep and abiding fondness for internet openness by telling the FCC just how much we don’t need to protect it at all. [More]

It’s Not Just You: Pretty Much Everyone Hates Their TV & Internet Providers, Survey Finds

It’s Not Just You: Pretty Much Everyone Hates Their TV & Internet Providers, Survey Finds

If you’ve got problems with the company providing your TV and broadband service, you are most definitely not alone. Our siblings over at Consumer Reports ran a national survey to find out how satisfied with their cable and internet providers subscribers really are. And the findings won’t surprise most Consumerist readers: when it comes to their telecom providers, most consumers are a lot less than pleased. [More]

Verizon Accused Of Deliberately Neglecting Landline Service To Push Customers To FiOS

Verizon Accused Of Deliberately Neglecting Landline Service To Push Customers To FiOS

It’s no secret that companies like AT&T and Verizon look at their aging copper landline networks as expensive dinosaurs of a pre-Internet age. But one advocacy group alleges that Verizon has allowed its copper lines to fall into disrepair in the hopes of pushing landline customers to Internet-based phone service. [More]

Don’t Count On Verizon FiOS Coming To Your Town Anytime Soon

Don’t Count On Verizon FiOS Coming To Your Town Anytime Soon

While supporters of the Comcast and Time Warner Cable merger have pointed to the existence of competing Verizon FiOS service in certain markets as proof that there is indeed competition for broadband service (which there isn’t), the fact is that this fiber service isn’t going to be popping up in new markets in the foreseeable future. [More]

Comcast/TWC Netflix Speeds Improve After Payoff; Verizon Still Hasn’t Bottomed Out

Comcast/TWC Netflix Speeds Improve After Payoff; Verizon Still Hasn’t Bottomed Out

After months of slowed-down data speeds for Netflix users on Comcast and Time Warner Cable’s network, speeds rebounded the very same month that Netflix agreed to pay Comcast money for more direct access to its network. [More]

Here’s What the Lack of Broadband Competition Looks Like on a Map

Here’s What the Lack of Broadband Competition Looks Like on a Map

When announcing Comcast’s intention to buy Time Warner Cable, Comcast CEO Brian Roberts called cable a “highly competitive and dynamic marketplace.” Dynamic it might be, but competitive it isn’t. Most of us live a local monopoly, cable-wise: it might be a Comcast city or a Time Warner town, but we don’t have that much choice with our providers. And those companies also, hugely, provide our broadband access. So what does 75% reach or a 15% market share really look like, to a city and the people in it? [More]

Data from Netflix's ISP rankings, comparing 12-month period from Feb 2014 to Feb 2014.

Netflix Streaming Speeds Getting Worse For Comcast and Verizon FiOS Customers

Do you have broadband internet? Do you like to watch streaming movies and TV on Netflix? If so, great news: your connection to Netflix is getting faster! Unless, of course, you happen to be one of the tens of millions of Americans who use Comcast or Verizon FiOS for internet access at home, in which case it’s completely the opposite. [More]

Verizon Offers 2-Year Price Guarantee To New FiOS Customers, Doesn’t Mention New Fee

Verizon Offers 2-Year Price Guarantee To New FiOS Customers, Doesn’t Mention New Fee

UPDATE: A rep for Verizon has reached out to Consumerist to clarify that the $50 activation fee is only required for customers who order FiOS service offline and that this fee varies from market to market. Additionally, the $5/month router rental fee has not yet started. It will begin Feb. 16 in all markets except New York State. [More]

New Nickelodeon Channel Will Let Parents Customize TV Programming

New Nickelodeon Channel Will Let Parents Customize TV Programming

Streaming services like Netflix and Amazon Prime owe a good deal of their success to parents of young children, who love that they can dial up one of their kids’ favorite shows or movies instantly and without commercials. The folks at Viacom and Verizon are hoping to replicate some of that experience with a new customizable cable TV channel aimed at youngsters. [More]

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Don’t Hold Your Breath Waiting For Verizon FiOS To Come To Your Town, Says CEO

Back in 2012, Verizon Wireless announced a marketing deal with several of the country’s largest cable operators that would let these companies sell cable/Internet/wireless bundles. We warned at the time that this would give Verizon even more reason to halt expansion of its costly FiOS network, as the company stood to make more money from the wireless business than it would from the TV/Internet service. Now Verizon’s CEO has confirmed that the company has no plans to expand FiOS beyond the existing markets. [More]

Verizon FiOS Tries To Win Over Blacked-Out CBS Employees

Verizon FiOS Tries To Win Over Blacked-Out CBS Employees

Millions of Time Warner Cable customers have now gone more than two weeks without knowing which attention-starved individuals got kicked out of the Big Brother house or if the people of Chester’s Mill ever got out from under the dome (Spoiler: Maybe). Many employees of CBS have been unable to watch the shows they air if they have TWC as their cable provider (which in NYC, Dallas, and L.A. is highly likely), so Verizon is trying to reach out to them and lure them over to FiOS. [More]

Verizon FiOS Breaks Closed Captioning, Blames Customer

Verizon FiOS Breaks Closed Captioning, Blames Customer

The growth of streaming video isn’t a net positive for everyone: it can be a real problem for people who are deaf or hard-of-hearing and depend on captions to understand television content. Rosalie thought that she could at least depend on the regular TV programming that comes into her house through a Verizon FiOS box to have legally mandated captions, but not so fast. [More]

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Comcast, Time Warner Cable Bring Up Rear In Cable Customer Satisfaction

Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]