Jesse, who wrote to us last week to complain about Ryder’s broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their “Guaranteed Availability” promise actually works, so that future customers know what to expect.
Earlier this week we posted about Cory, a man who had a bad experience with the moving company he hired to schlep his belongings from New York to North Carolina. Now Quality Van Lines has responded with their side of the story.
Cory and his girlfriend moved from New York to North Carolina this summer. They hired Quality Van Lines out of Clifton, NJ to handle the move, but soon regretted the choice: they overcharged him, failed to deliver on promises, and damaged not only his belongings but his car. Cory wants to know what his options are now—and we want readers to know how to avoid hiring companies like Quality Van Lines in the future.