Dyson vacuum cleaners have so much cachet that they’re a hot item with shoplifters. Reader Peter isn’t so thrilled with his Dyson, though. He was somehow under the impression that spending $400 on a device with a famously good warranty meant that getting his vacuum fixed or replaced would be a swift and simple process. It was not, but to be fair: the problems weren’t entirely Dyson’s fault. [More]
Among the seven different tests that our science-minded sibling publication Consumer Reports used for its most recent vacuum ratings, the one that seems to get the most attention is the fur test. Steven Colbert once accused CR — jokingly, we hope — of killing cats and tearing their fur off. Fortunately for everyone involved, that’s not how it works. [More]
Should you ever have cause to complain about the greatest vacuum cleaner in the world, this is James Dyson’s email address:
Consumer Reports’ vacuum cleaner test results are in and there’s bad news for Dirt Devil. Their pretty “Kone” vacuum poses a safety risk.
Dyson is not the Excalibur of upright vacuums, it’s the Kenmore Progressive with Direct Drive 35922, according to survey and test results released in the latest issue of Consumer Reports.
Reader Daniel is overjoyed. He broke his Dyson vacuum and when he called to see if he could buy a replacement part, he found that it was too expensive because you have to buy one whole half of the vacuum. So he said, “No Thanks.”
Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka. They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole-in-the-wall repair place where it was “repaired” and by “repaired” we mean “stored for several days and returned.” From John’s email: