Consumerist
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twitter
Complaining Via Twitter Works When Comfort Inn Won't Listen
Kristy and her husband were dissatisfied with their recent Comfort Inn stay while on vacation in southern Utah. The hotel manager resolved their cleanliness concerns, but then threatened to revoke their discount if they complained to corporate. Kristy tried to get her message across to the people in charge through the usual channels, and it seemed that nobody wanted to listen, Finally, she posted about the situation on Twitter and got the resolution she was looking for. More » -
mcdonald's
Mickey D's Drive-Thru Supersized To Drive-By Shooting Gallery
A Salt Lake City McDonald's drive-thru got an early wake-up call Sunday morning after a customer, furious to discover that he could only purchase *breakfast* items at 2am, retrieved a sawn-off shotgun from his trunk and fired twice at the drive-through window. No one was hurt in the incident, and it's unclear if the guy was seriously jonesing for a QPC, or just insane. In either event, he definitely didn't follow our protocol for complaint resolution, which always advises asking for a supervisor first before escalating.
Angry customer blasts McDonald's drive-through. [Salt Lake Tribune] (Thanks to Katharine!)
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websites
Which State Consumes The Most Online Porn?
Utah, that's which state! Or so says Harvard researcher Ben Edelman, who "analyzed subscriber data from an unnamed 'top 10 seller of online adult entertainment.'" When comparing broadband subscribers, Utah comes in first with an average of 5.47 per 1000. In second place is Alaska with just over 5.03 per 1000, and coming in third is Mississippi. More » -
telemarketing
Dish Telemarketer Fined $75,000 For Hanging Up On Customers
The FTC fined a Dish Network telemarketing firm $75,000 for hanging up on customers, reports the Deseret News. The company used teleautobots to dial peoples' homes, which were then supposed to connect to a live telemarketer when someone picked up. However, the system would sometimes get more live customers than there were telemarketers, leaving some customers with a silent line. Federal regulations stipulate that if you use teleautobots, you have to connect the customer to a person within two seconds. The FTC made this law because people, in particular women and old people, were worried they were being stalked when they answered the phone and no one was there.
Provo marketing firm fined for hanging up on customers [Deseret News] (Thanks to Brandon!) (Photo: Getty)
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contracts
Whoops: Don't Just Assume You Have Three Days Get Out Of A New Car Contract
Here's a scary story from Utah: More » -
pervs
"Family Friendly" Movie Censors Were Running Porn Business
According to the Provo, UT Daily Herald the founder of "Flix Club" a defunct company that edited swearing and nudity from films and resold them as "family friendly' versions, has been arrested on charges that he and another man paid two 14-year-old girls for sex. Police also said that the men may have been using the "family friendly" video business as a front for producing porn. More » -
arbitration
Judge Dismisses Class Action Lawsuit Against Overstock.com Due To Mandatory Binding Arbitration Clause
Did you know that every time you purchase something from Overstock.com you agree to a mandatory binding arbitration clause and have no legal recourse against the company? Even if they illegally disclose too much of your information on your receipt? More » -
videos
30% Of Dinner Plates Contain Lead
After viewers were alarmed by a KUTV report about Walmart selling plates with high levels of lead, the station arranged for a lead testing station to be set up. Viewers were encouraged to bring their plates and get them scanned. The result: Out of 1,500+ tested plates, 30% were positive for lead. A PDF containing the results and brands tested is available here.
Lead Plate Story Getting National Attention [KUTV]
PREVIOUSLY: Dinner Plates On Walmart Shelves Contain Lead
Baby Poisoned By Lead-Tainted Walmart Plates -
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stupid laws
Harder To Sell Used CDs Than It Is To Get A Driver's License?
According to Ars Technica, in a few states its going to be harder to sell used CDs than it will be to get a Driver's License. What? More » -
chase
Chase Refuses To Cash Check Without Thumbprint
Chase refused to let Ramsey cash his check without a thumbprint, even though he had called and verified that two forms of identification would suffice. The teller insisted that a thumbprint was required by a "rule." How official sounding. Ramsey spoke with Heath, the bank manager.- "Heath informed me that due to the Patriot Act, all negotiable instruments required a fingerprint as proof of my status as a holder in due course."
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h&r block
H&R Block's Freudian Slip
The Consumerist has its fair share of typos, but at least we don't make them in a fixed medium. More » -
charity
The Restaurant That Lets You Pay What You Want
Time magazine is profiling a couple restaurants run by hippies (shhh, we kid, we kid) that let you pay whatever you think the meal is worth. We know we could never go to these restaurants because we would feel extreme guilt and overpay for our food. Actually, that's sort of the idea. More » -
aol
AOL Sells Ogden Call Center To Wipe Hands Clean
Previously, we reported AOL is selling its Ogden call center to Teleperformance. But here's the twist: AOL will still use it as a call center, but as a client of Teleperformance. More » -
top
Mormon Walmart Conscripts Customers
Until now, you wrote off Walmart and refused to get suckered into the self-righteous indignation game, purple ribbons aside... More »
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