Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now

Flight Somehow Booked For The Wrong Day? Call To Fix It Right Now

Sean booked a flight on United Airlines, US Airways, but had found the flight through travel übersearch site Kayak. He learned the hard way that there may be an occasional bug in the system: he says that even though he did everything correctly, his flight was booked on the wrong day. He learned the hard way that when this happens, you’d better notice quickly: there’s only a 24-hour window to call about the error before the airline will just keep your money forever. They’re called “non-refundable” tickets for a reason, after all. [More]

Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn’t make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz’s first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent.

US Airways Rewards Customers By Threatening To Charge Them $25 For Inactivity

US Airways Rewards Customers By Threatening To Charge Them $25 For Inactivity

A reader has forwarded us an obnoxious notice from US Airways that explains how they “reward” their frequent flyer program members: by charging them $25 if they’re not active enough. So what are the best ways to remain active without spending $25 or making an unnecessary ticket purchase?

EECB Forces US Air To Help Stranded Marine With Dying Grandmother, But Not In Time To Say Goodbye

EECB Forces US Air To Help Stranded Marine With Dying Grandmother, But Not In Time To Say Goodbye

subject Distressing travel not yet completed

United Changes Direct Flight To One With Stopovers, Doesn't Tell Customers, Customer Service Reps Cheer And Clap In Background

United Changes Direct Flight To One With Stopovers, Doesn't Tell Customers, Customer Service Reps Cheer And Clap In Background

UPDATE: Executive Email Carpet Bomb, Consumerist Post, Prompt United To Solve Reader’s Complaint

US Air Tray Ads Annoy

US Air Tray Ads Annoy

US Air has boasted ads on seatback tray tables for many months now, but they still have the power to irk some customers, as reader Cameron writes:

I took these photos on my return flight from New Orleans this past Sunday. It appears that, in order to bolster revenues, US Air has turned to placing advertisements on the top surfaces of your seat back tray. Not only that, but they are “self-aware”, sporting beverage spill graphics and touting the safety of Ford SUVs. I was settling into my seat and was going to lower my tray to hold my book and iPod when I was confronted by this – I must say this should be stopped and I’ve already contacted US Air complaint line.