FCC Releases Massive Study On Mobile Phone Theft, Asks Wireless Companies To Start Making Changes

FCC Releases Massive Study On Mobile Phone Theft, Asks Wireless Companies To Start Making Changes

Smartphones are amazingly convenient: tiny little hand-sized computers that make it easy to organize our lives on the go. They’re also amazingly good targets for theft: tiny, portable, expensive, and full of personal information. Mobile device theft is on the rise, just as mobile devices are, and the FCC has been trying to find ways to protect consumers when their devices get yanked from their hands. [More]

(oh, poppycock)

Report: Cops Want Wireless Carriers To Save Text Messages, You Know, Just In Case

That thing you texted to that person the other night which you deleted out of overwhelming shame the next day? Messages like that could be pored over in the future by cops if various law enforcement officials have their way. They’re reportedly asking Congress to make wireless carriers record and store customers’ private text messages for at least two years, in case police need that info for a future investigation. [More]

(Ninja M.)

Sprint Scoops Up U.S. Cellular’s Midwestern Airwaves & Its Customers, Too

Sprint already explained that even though it’s in third place among U.S. wireless carriers, it meant to get ditched by about 459,000 of its customers in order to move its network from 2G to LTE. And now it’s gained a significant chunk of new customers by buying up a bunch of spectrum and customers from U.S. cellular in a new deal the company just announced. [More]

Consumer Reports Says AT&T Is "Worst-Rated"

Consumer Reports Says AT&T Is "Worst-Rated"

It won’t come as a surprise to its users who have had to deal with dropped calls and poor customer service, but AT&T ranked dead last in a new Consumer Reports survey of wireless carriers. [More]

Details On U.S. Cellular's Battery Swap Program

Details On U.S. Cellular's Battery Swap Program

We asked U.S. Cellular to provide us more details of how their battery swap program works. Basically, it’s not meant to provide a one-off swap of an old battery for a new one; instead, the program is designed so that you can use it repeatedly to refresh your phone’s power if you’re caught away from an outlet and running low on juice.

US Cellular Offering Free Battery Replacements To Customers

US Cellular Offering Free Battery Replacements To Customers

If you bought your cellphone from US Cellular in the past 18 months, as of this week you can get your phone’s battery replaced for free. We’ve contacted US Cellular to ask them to answer a couple of questions, namely whether the replacement battery is brand new and whether a customer can swap more than once. If they get back to us, we’ll post an update. In the meantime, if you’re a customer of theirs and your phone’s battery is dying, just stop by any US Cellular store to make the exchange.

The $1,821.97 Blackberry Bill

The $1,821.97 Blackberry Bill

Maybe things are different in your house but in PJ’s it’s rather disconcerting to receive a bill for $1,821.91 for the wife’s Blackberry. U.S. Cellular says that she used 150mb of data and now must pay the price. PJ’s wife has no idea what she might have done that would’ve been that large, and US Cellular can’t tell her either. They just want their monies.

http://consumerist.com/2009/02/02/text-message-phishing-scam-hits/

Text message phishing scam hits U.S. Cellular customers in Des Moines. [WHOTV.com] (Thanks to David!)

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

http://consumerist.com/2008/02/23/not-to-be-outdone/

Not to be outdone by the national players, regional cellphone company U.S. Cellular has announced a $99 unlimited calling plan “for a limited time.” $15 more adds unlimited text messaging, and $10 more adds unlimited data usage. [IntoMobile]

Even If You Manage To Unlock iPhone, It Will Only Work With T-Mobile

Even If You Manage To Unlock iPhone, It Will Only Work With T-Mobile

In case you’re wondering why Consumerist isn’t writing a bunch of posts on how to hack your iPhone to get it to work on “any network,” here is why:

Trying And Failing To Cancel US Cellular Over Text Message Rate Increase

Trying And Failing To Cancel US Cellular Over Text Message Rate Increase

“Did you hear any success stories from readers who tried to cancel their US Cellular contracts over the 5 cent increase on text messages? I forwarded the notice to my mother (who is usually quite talented at dealing with customer service) and she attempted to cancel three US Cellular contracts held by our family, but was met with a definitive “no” in two different attempts….”

Cancel U.S. Cellular Over Text Message Rate Change Without Early Termination Fee?

Cancel U.S. Cellular Over Text Message Rate Change Without Early Termination Fee?

US Cellular is changing its pay-as-you-go text message rates from $.15-$.20 July 1st, potentially giving customers a chance to exit contract without early termination fee.