U.S. Airways: We’re Not Firing Staffer Who Tweeted Toy Plane Porn

U.S. Airways: We’re Not Firing Staffer Who Tweeted Toy Plane Porn

This week got off to a hilarious start if you like corporate social media gaffes. US Airways is awfully embarrassed about the incident where they responded to a customer complaint with a photograph of a nude woman posed with a model plane lodged in her jetway. Contrary to our predictions, the airline says that posting the photo was “an honest mistake” and no one is getting fired. Someone might want to throw away that toy plane, though. [More]

Someone At US Airways Is Probably Getting Fired After Posting Photo Of Plane-As-Sex-Toy

Someone At US Airways Is Probably Getting Fired After Posting Photo Of Plane-As-Sex-Toy

Among the many insulting, insensitive, rude, crude, and accidental Tweets that companies have sent out over the years, the incredibly NSFW photo (unless you happen to work in the porn industry) that got posted today by the US Airways Twitter account will probably go down as one of the most embarrassing. [More]

It's a little hard to parse that spaghetti-like mess at the lower end of this graph, but it's quite easy to spot Spirit soaring high above the rest of the competition (Source: U.S. PIRG)

Spirit Airlines: The Most Complained-About Carrier In The U.S.

Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]

American Airlines, US Airways Merger Means New Policies, More Baggage Fees

American Airlines, US Airways Merger Means New Policies, More Baggage Fees

Change is inevitable in a new relationship, and often one partner will give a little more than the other. That appears to be the case with the $17.7 billion American Airlines and US Airways merger. To better align with its new partner, American announced today it’s making more changes; this time to its baggage fees and frequent-flier rule. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

American Airlines Discontinues Bereavement Fares Because Who Cares If You Need To Make A Funeral

American Airlines Discontinues Bereavement Fares Because Who Cares If You Need To Make A Funeral

The changes keep coming for American Airlines as it delves deeper into a $17.7 billion merger with US Airways. First, the company announced a confusing name change for its regional service. And now passengers looking for sympathy in the form of discounts for bereavement travel will have to look elsewhere. [More]

FlightAware's Misery Map shows how bad the weather has affected travel in the Southeast. With the storm headed toward the Northeast, expect the map to show a lot more red around D.C. and NYC.

3,250 Flights Canceled Today, Another 4,000 Delayed

As ice and snow once again socks the Southeast and makes its way northward, thousands of flights are being canceled or delayed, leaving travelers around the country stranded and unsure of when they will be able to fly again. [More]

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

Southwest, JetBlue End Up Big Winners In US Airways/American Merger

When US Airways and American Airlines finally got the go-ahead from federal regulators to get hitched, one of the conditions was that the merged company divest itself of takeoff and landing slots at airports around the country, especially at Reagan National Airport outside of Washington, D.C., Southwest Airlines announced today it will be taking over half of the newly available slots. [More]

(David Transier)

American Airlines, US Airways Create Incentive Program For Employees To Do Their Jobs

Get ready for even friendlier skies when you fly American Airlines and US Airways. The newly merged airlines are all but bribing their employees with an incentive program aimed to ensure the airline has the best on-time performance, the rate of mishandled baggage and customer satisfaction. [More]

(Adam Fagen)

Classy Name Change Doesn’t Change Cramped Space On American Airlines Regional Service

We’ve all been on one of those small regional jets – the tiny seats, cramped leg room and barely enough overhead space for your roller bag. Nothing will make trips on those small planes better. But American Eagle Airlines Inc. is hoping a name change might class things up a bit. [More]

American Airlines Will Remind Customers Nonstop About All Its New Post-Merger Changes

(zonaphoto/zonaphoto)

Moving in with your significant other means creating new rules and getting rid of excess. The same goes for the $17.7 billion merger between American Airlines and US Airways, only on a much larger scale. But it’s all for the good of the consumer, right? [More]

What's old is new again, or what's new will still be new?

American Airlines Employees Will Vote On The Post-Merger Plane Paintjob

It seems like only 11 months ago that American Airlines debuted a brand-spanking new paintjob — or “livery” as it’s called in the industry — and that’s because well, it was only last January that the company gave its planes a facelift for the first time in 40 years. But a lot has happened since then, namely its merger with US Airways, so things are about to change yet again. [More]

(Artnchicken)

Congratulations, US Airways Passengers On Flight With Sick Guy: You Didn’t Get Tuberculosis

It’s not every day where you could be risking contracting a contagious disease just by flying from point A to point B. That’s why passengers on a US Airways Express flight from Austin to Phoenix over the weekend were likely a bit concerned when they were reportedly told to get a tuberculosis test on the chance that their fellow flier might’ve had it. [More]

Plane Full Of Passengers Reportedly Told To Get Tuberculosis Shots After Flight Lands

Plane Full Of Passengers Reportedly Told To Get Tuberculosis Shots After Flight Lands

It’s one thing to endure a flight full of your neighbor’s hacking and coughing (bring cough drops to share, you never know!) but it’s an entirely different matter to learn that you might need to get to the doctor for some shots because someone was flying with active tuberculosis. [More]

(CBS Chicago)

Legally Blind Man And Service Dog Kicked Off Plane Before Takeoff

It’s bad enough being stuck on an indefinitely-delayed plane when you’re a human who can play with an iPad or enjoy a book or something, but imagine being in that situation as a dog. Even the best-trained service dog must get tired of being crammed under a seat. When one guide dog became restless while a US Airways Express flight waited to take off, he and his owner were kicked off the flight. [More]

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

The path for US Airways and American Airlines to merge their businesses has been cleared and several smaller airlines like JetBlue and Spirit will benefit from the sale of the merged carriers’ excess takeoff and landing slots at airports around the country. But will that be enough to balance out the fact that we are now down to a handful of major national airlines? [More]

(fHerArtSheLoves/a>)

U.S. Proposes Deal To Allow The American Airlines-US Airways Marriage To Finally Happen

An expensive wedding is by no means an unusual event these days, and when it comes to major airlines trying to get hitched, it’s no different. Just last week the Department of Justice was rumored to have a list of things it wanted the airlines to sell off if they wanted to walk down the aisle and now there’s a reported price for that wedded bliss. [More]

Southwest Is Only Major Airline Still Barring Gate-To-Gate Use Of Electronic Devices

Southwest Is Only Major Airline Still Barring Gate-To-Gate Use Of Electronic Devices

When the FAA announced last week that it would finally give airlines the authority to allow passengers the use of certain portable electronic devices during takeoff and landing, it said it could take several months for airlines to go through the process of vetting their planes to demonstrate the jets can safely handle radio interference. But in the short time since, every major airline except Southwest now has flights with gate-to-gate use of PEDs. [More]