Consumerist
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stupid
US Airways Employee Helps Roommate Smuggle Gun Aboard To Avoid Checking It
The AP is reporting that the employee charged with smuggling a unloaded handgun and ammunition aboard a US Airways flight was trying to help his roommate avoid checking it. More » -
taking it seriously
Passenger Spots Handgun Being Smuggled Past Airport Security
An eagle-eyed passenger at Philadelphia International Airport spotted another passenger handing a bag directly to an airline employee — skipping airport security. The passenger alerted the TSA, who located the US Airways flight and searched the bag. Guess what was inside? An unloaded handgun. More » -
overbooked
U.S. Airways Gives Away Passenger's Seat, Lies About Her Being Late
It sounds like someone at Ronald Reagan National Airport decided to solve an overbooking problem by cheating Frankie's girlfriend out of her flight, and then someone else there decided to blame her for it. Despite arriving at the airport before 7pm for a 7:35pm flight, they insisted to her that she'd missed the 30-minute cutoff and lost her seat. More » -
airlines
Bridal Gown Vanishes From US Airways During Flight To Wedding
Jenn is from the Outer Banks of North Carolina, and lives in Pennsylvania. She held her wedding in her hometown, and eight days before the wedding, she flew down to prepare. Her wedding gown didn't make it. Someone stole the gown out of her checked baggage. More » -
airlines
United, US Airways Bill Higher Baggage Fee As A Way To Save. Huh?
United and US Airways will soon charge an extra $5 to check bags at the airport, charging $20 for the first bag and $30 for the second. Since it will still cost $15 and $25 respectively to pay for checked bags online, United thinks they can herald the chance to "prepay & save!," while US Airways boasts that they now have a "lower fee online!" More » -
bag fee
Airlines: Thanks For The Extra Billion Dollars In Bag Fees
When airlines said that baggage fees were successful, they weren't kidding. Collectively, they pocketed an extra $1.1 billion in luggage fees in 2008. American and US Airways led the pack — collecting $278 million and $187.1 million in bag fees respectively. More » -
Christopher Elliott has an interview with US Airways director of customer relations and central baggage resolution. His name is John Romantic, which is an awesome name. [Elliott]
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fees
US Airways To Charge Fee For Paying Fee
US Airways must be running out of ideas. Instead of coming up with a new fee for a previously free service, the dullards in corporate could only muster a top-off on a pre-existing fee. See, for a while US Airways has charged $15 for the first checked bag and $25 for the second, but now there will be a $5 additional fee if you pay those fees in person rather than online. In other words, a fee for paying a fee. A bit of a watery effort, if I may say so . Come now, gents, put your thinking caps on. We're looking for a little more sizzle and crackle in our airline fee innovations.
US Airways 1Q loss shrinks; adds fee for checking bags at airport instead of online [LA Times] (Thanks to Redwoodflyer!) (Photo: jurvetson)
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bag fees
Southwest Says They're Gaining Passengers Because They Don't Charge Fees
Are you more likely to fly Southwest Airlines because they don't have fees? Southwest thinks so... but US Airways, arguably the most fee-crazy of the airlines, says it doesn't matter because they're making so much money. More » -
wcia 2009
Worst Company In America: US Airways VS Capital One
Which is worse? A fee party disguised as a credit card? Or an airline that tried charging for water? We report, you decide.
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oops
US Airways Delivers Corpse To Pet Store
If you're a pet store employee, probably the only thing worse than opening up a shipment of live tropical fish to find them dead is opening up a shipment of live tropical fish to find a human body intended for a research facility in a neighboring town. That's what happened at a Pets Plus in Philadelphia yesterday, and US Airways says the mixup was caused by a "verbal miscommunication between a delivery driver and the cargo representative" and that they're deeply sorry.
"Pet store expects fish shipment, but gets corpse" [Huron Daily Tribune] (Thanks to Joanne!)
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lawsuits
Yale Student Files $1 Million Lawsuit After US Airways "Loses" His XBOX
A 21-year-old film studies major at Yale University is really annoyed that his XBOX 360 went missing from his luggage on a US Airways flight, so he decided to sue them. For a million dollars. More » -
us airways
US Airways Reverses Fee, Sodas Free!
US Airways has reversed course and decided that it will no longer charge you for some soda-pop in a cup with ice. More » -
reservations
US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award
Want a great example of the broken state of airline customer service in this country? Try a four-way conference call between yourself, Amex Travel, US Airways, and Delta. You'll see firsthand how CSRs from the two airlines can play the "it's not our responsibility" so well that even a devoted Amex Travel rep can't get them to solve your problem. More » -
More details about the stuff the passengers of Flight 1549 had in their luggage. What's that you say? You didn't back up that $30,000 worth of data on your laptop? Oh wait, you did? But you brought both laptops with you on the plane? [NYT]
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when animals attack
Animals Are Attacking US Airways, Run For Your Lives
"No injuries were reported when a passenger jet hit a deer Wednesday evening while taxiing at Charlotte/Douglas International Airport," reported the Charlotte Observer. An airport official told the paper that it was a "freak accident." More » -
If you were wondering what precious keepsakes the people from flight 1549 lost to the chilly Hudson, the New York Post has the answer. [NYP]
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whoop di doo
1549 Passengers Get Elite Frequent Flier Status, For A Limited Time
One of the cool things about being one of the few people in the world to survive a crash water landing is that you get preferred frequent flier mile status. The passengers from flight 1549 that crashed in the Hudson river will get US Airways "Chairman's Preferred status," which entitles them and a companion to first-class seat upgrades, choice seating, and priority check-in. In a letter to the passenger, CEO Doug Parker describes it as his airline's "most coveted frequent flier level." But you better get over your PTSD-induced drowning nightmares quick, 1549ers, the status expires in March 2010. The CEO's letter in full, inside...
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us airways
New York, 6:04 PM
Sun Jul 5
6 posts in the last 24 hours
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