• customer service

    This HP Customer Service Rep Thinks He's A Genteel Salesman

    A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn't, of course, but that didn't stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today? More »

    7:13 PM on Tue Jun 17 2008
    By Chris Walters
    6,904 views, 86 comments

    Latest by Fallen_Angel6: @Angryrider: <------At least I never got a, ugh, Compaq. How much it sucks. You know HP owns Compaq, right? more »

  • update

    Cablevision Claims They Are Not Lying Liars, But Mysteries Remain

    Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision's statement and our response, after the jump. More »

    7:45 PM on Sun Apr 20 2008
    By Carey
    10,679 views, 44 comments

    Latest by timesquare: Cablevision is very shady at times. Recently when I switched off my service because they started charging me almost $150 more »

  • exclusive

    Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

    Update: Cablevision responds.

    Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response. More »

    Feature

    5:15 PM on Sat Apr 19 2008
    By Carey
    15,114 views, 69 comments

    Latest by heystupid: both of these cablevision representatives are dumb and have no idea what they are talking about, I am a sales more »

  • no means no

    Blockbuster Manager Curses At Customer Who Refused To Sign Up For Rewards Program

    A Blockbuster manager responded to reader Sarah's refusal to sign up for Blockbuster's rewards program by declaring: "Fucking customers, I'm tired of everyone not listening when they don't even know what they're talking about." Sarah had politely declined to enroll in the program several times before the outburst. More »

    3:57 PM on Sun Aug 26 2007
    By Carey
    69,850 views, 117 comments

    Latest by EDugan87: Hello friends, I was hired by Mark from the Airport Rd. store in Chapel Hill, North Carolina. The same one that more »

  • dollar rent-a-car

    Upseller's Hall of Fame: Dollar Rent-a-Car Lies, Promising Cars That Don't Exist

    A couple weeks ago, I reserved a compact with Dollar Rent-a-Car in San Antonio. At the counter, the agent flat-out lied to me about what kind of car I was scheduled to get, in an attempt to upsell me to a higher class of vehicle. More »

    3:27 PM on Mon Mar 26 2007
    By consumerintern
    3,266 views, 28 comments

    Latest by iamjames: you have to wonder, do they even have the tiny cars you chose online? Perfect bait and switch: customers buy more »

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