Consumerist
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upselling
Best Buy Really Does Not Want To Let You Buy The Advertised Special
Reader John writes in with a story about "upselling" at Best Buy. He saw a TomTom GPS unit for $99.99 on sale at Best Buy, so he headed over to the store to pick one up. What follows is his account of how much trouble it was to actually buy the item. We think we counted 9 times that John had to tell various and sundry Best Buy employees that, yes, he was sure that he didn't want to buy a slightly more expensive model of the same device. More » -
usps
Postal Employees Ordered To Stop Offering First-Class Mail
Postal employees have been ordered to upsell pricey express or priority mail services to anyone sending anything more than a letter, according to an anonymous tipster. The directive comes straight from Washington to help combat the Post Office's $1.1 billion operating deficit. To avoid the upsell, specifically ask if there is a cheaper way to ship your package. The anonymous tipster's letter, inside... More » -
update
Cablevision Claims They Are Not Lying Liars, But Mysteries Remain
Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision's statement and our response, after the jump.
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exclusive
Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs
Update: Cablevision responds.
Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response. More »
5:15 PM on Sat Apr 19 2008
By Carey
15,114 views, 69 commentsLatest by heystupid: both of these cablevision representatives are dumb and have no idea what they are talking about, I am a sales more »
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sales pitches
Is Dell's Tech Support Staff Trying To Sell You Things Yet?
We're curious whether anyone has had to call Dell's tech support line in the new year—and if so, did they try to upsell you on unnecessary add-ons, devices, accessories, service plans, etc.? Because we got an anonymous email the other day from someone who claims he works as a Dell tech support specialist, and he wrote that "starting after the first of the year... we are now going to be required to sell you items that you don't need." More » -
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sales techniques
Can A Confusing Sales Pitch Trick You Into Buying Something?
An article due out in the October issue of the Journal of Consumer Research studies a sales technique called "disrupt-then-reframe," in which the sales person initially tries to confuse the potential customer, then restates the sales pitch in a more familiar way. By reframing the sales pitch in a more familiar way the consumers natural defenses are weakened and the consumer becomes more susceptible to the sales pitch. So, can you be confused into buying something? Yes. And it's not even very difficult to do. More » -
starbucks
Starbucks "Pairs With" Annoying You
In order to make up for money lost during the free coupon crisis of 2006, Seattle area Starbucks have a new upsell campaign. Now when you order your coffee, a barista will inform you of what high caloric food product it "pairs with." More » -
king soopers
Want Cigs With That?
A King Soopers at at East Ninth Avenue and Corona Street in Denver got a little bad press this week after reports emerged that it was upselling at the checkout line. What was the product cashiers were asking with their groceries? Not Mentos, Soaps Today or batteries, but cancer sticks. That's right, cigarettes. More »
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