Banks May Push Prepaid Cards Onto Customers To Make More Money

Banks May Push Prepaid Cards Onto Customers To Make More Money

No longer able to make as much money from processing debit card transactions due to new regulations, banks are expected to start increasing their bottom lines by coaxing customers into using prepaid cards and signing up for credit cards. [More]

AMC Guarantees Upsell Or Your Popcorn Is Free

AMC Guarantees Upsell Or Your Popcorn Is Free

Bad moviegoers, you haven’t been spending nearly enough on overpriced concessions. Don’t worry though, AMC is going to make you a promise: if they don’t offer you an upsell on your next visit to the concession stand, you’re going to get a free small bag of popcorn. [More]

Mets Sing 'Take Me Out To The Upsell'

Mets Sing 'Take Me Out To The Upsell'

Anthony wants a ticket to see the Mets host the Yankees at Citi Field, and is annoyed that the Mets will only sell him tickets in groups of five or more. He sent us his email exchange with a CSR: [More]

At Least TurboTax Is Honest When It Tries To Upsell You

At Least TurboTax Is Honest When It Tries To Upsell You

Dan spotted the pictured address bar as he filed his taxes and the free version of TurboTax propositioned him to download the state version of the software. [More]

Does This Potty Seat Need An Extended Warranty?

Does This Potty Seat Need An Extended Warranty?

Kelly just bought a plastic Baby Bjorn potty seat at Babies R Us. When the cashier rang it up, the system told her to ask Kelly if she’d like to pay another 30% of the purchase price for a service plan.

Reader Says McDonald's Up-Sized Her Meal Without Asking

Reader Says McDonald's Up-Sized Her Meal Without Asking

An anonymous reader we’ll call Redacted was upsold to a large-sized value meal without his permission. She wrote this letter of complaint to the offending store and corporate:

Symantec's Support Chat: Upsells And Freeware, But Not A Lot of Support

Symantec's Support Chat: Upsells And Freeware, But Not A Lot of Support

Something bad has happened to Symantec’s once-good chat service, notes Neil J. Rubenking at PC Mag. In the past, he says, they were helpful and knowledgable; now they pass freeware apps off as their own and attempt to get you to pay $100 fees for their “expert” service when you’re trying to troubleshoot a problem with them. He writes, “My new experiences while evaluating Norton 360 version 3.0 opened my eyes to the magnitude of the problem. Did Symantec switch outsourced support companies? Has the chat support team gone rogue?”

There Are Other Sizes Besides Medium And Large, Wendy's

There Are Other Sizes Besides Medium And Large, Wendy's

Jeff says the Wendy’s he goes to is getting a little tricky with their upselling, creating the appearance of a universe where the only sizes are medium or large.

Best Buy Really Does Not Want To Let You Buy The Advertised Special

Best Buy Really Does Not Want To Let You Buy The Advertised Special

Reader John writes in with a story about “upselling” at Best Buy. He saw a TomTom GPS unit for $99.99 on sale at Best Buy, so he headed over to the store to pick one up. What follows is his account of how much trouble it was to actually buy the item. We think we counted 9 times that John had to tell various and sundry Best Buy employees that, yes, he was sure that he didn’t want to buy a slightly more expensive model of the same device.

Postal Employees Ordered To Stop Offering First-Class Mail

Postal Employees Ordered To Stop Offering First-Class Mail

Postal employees have been ordered to upsell pricey express or priority mail services to anyone sending anything more than a letter, according to an anonymous tipster. The directive comes straight from Washington to help combat the Post Office’s $1.1 billion operating deficit. To avoid the upsell, specifically ask if there is a cheaper way to ship your package. The anonymous tipster’s letter, inside…

Cablevision Claims They Are Not Lying Liars, But Mysteries Remain

Cablevision Claims They Are Not Lying Liars, But Mysteries Remain

Cablevision responded to our post chastising their attempt to force customer to upgrade to digital service by pointing to an unrelated FCC mandate. Cablevision admits that there is no connection between their unilateral business decision to cut channels and the FCC-mandated transition to digital television, but their statement leaves several questions unanswered. Read Cablevision’s statement and our response, after the jump.

Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

Update: Cablevision responds.

Is Dell's Tech Support Staff Trying To Sell You Things Yet?

Is Dell's Tech Support Staff Trying To Sell You Things Yet?

We’re curious whether anyone has had to call Dell’s tech support line in the new year—and if so, did they try to upsell you on unnecessary add-ons, devices, accessories, service plans, etc.? Because we got an anonymous email the other day from someone who claims he works as a Dell tech support specialist, and he wrote that “starting after the first of the year… we are now going to be required to sell you items that you don’t need.”

Can A Confusing Sales Pitch Trick You Into Buying Something?

Can A Confusing Sales Pitch Trick You Into Buying Something?

An article due out in the October issue of the Journal of Consumer Research studies a sales technique called “disrupt-then-reframe,” in which the sales person initially tries to confuse the potential customer, then restates the sales pitch in a more familiar way. By reframing the sales pitch in a more familiar way the consumers natural defenses are weakened and the consumer becomes more susceptible to the sales pitch. So, can you be confused into buying something? Yes. And it’s not even very difficult to do.

Starbucks “Pairs With” Annoying You

In order to make up for money lost during the free coupon crisis of 2006, Seattle area Starbucks have a new upsell campaign. Now when you order your coffee, a barista will inform you of what high caloric food product it “pairs with.”

Want Cigs With That?

Want Cigs With That?

A King Soopers at at East Ninth Avenue and Corona Street in Denver got a little bad press this week after reports emerged that it was upselling at the checkout line. What was the product cashiers were asking with their groceries? Not Mentos, Soaps Today or batteries, but cancer sticks. That’s right, cigarettes.