We’ve got to hand it to Nichole — when faced with a frustrating issue and three chat conversations with UPS customer service reps who don’t seem to understand the simplest of sentences, she remained cool as a cucumber. She says she attempted to resolve a situation wherein UPS failed to deliver an important package, but no one seemed to get what she was saying loud and clear. [More]
UPS Fails At Not Only Delivering Package On Time, But Also At Reading Comprehension
By February 22, 2012
How I Lost $470 To A Vindictive, Abusive, Extortionist eBay Buyer
By February 9, 2012
Justin used to sell on eBay until policy changes made it a more favorable marketplace for buyers than for sellers. But he still has his account and a good feedback rating, so he’s helping a friend sell off some gold coins worth a few hundred bucks each. They’re shipped UPS with signature confirmation and full insurance. The coin itself goes inside a plain envelope, placed inside a sealed cardboard UPS document mailer. This plan worked for 25 shipments, until the buyer from hell wandered into Justin’s life. [More]
UPS Plays Blame Game After $5,000 Package Gets Damaged
By February 1, 2012
Mike owns a small business, and he ships a lot. He mostly used UPS, and says that he probably spends $12,000 on shipping annually. Of all of the company’s items to get damaged in transit, it had to be the one worth more than $5,000 that was insured, but not for the full value of the package. That’s just how the world works. UPS claims that the item was damaged due to improper packaging, which is interesting because the item had been packaged at a local UPS Store. But loyal Consumerist readers know that UPS Stores are franchises, not owned by UPS. This means that UPS can blame the damage on Mike, since he’s the one who paid someone else to package the item. [More]
Adidas Ships My Package To A Bar Instead Of My House & Expects Me To Be Okay With That
By January 9, 2012
We’ve got to hand it to our reader Christopher — although he’s unemployed and says he spends his time filling out job applications, he’s got a pretty good sense of humor when it comes to the misadventures of his merchandise. In this case, it seems Adidas decided a delivered package means the job is done, no matter who it’s gone to. [More]
UPS: Pay Up And We Might Not Make The Same Delivery Error Twice In A Row
By January 5, 2012
Keith’s brother gave him an old desktop computer as a Christmas gift, but this gift came with a catch. He had to ship it to himself, a few thousand miles away. Since packages can’t be delivered to his door at his apartment building, he sent the package to a nearby UPS store, flagged as “hold for pickup.” Naturally the UPS store refused the package and sent it back. Now UPS wants Keith to pay the shipping fee again. For that, they might actually deliver it to his house this time. Or they might send it back. Isn’t the suspense exciting? [More]
EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost
By December 30, 2011
When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved…and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. [More]
UPS Won't Budge On Refunds For Packages That Didn't Make Guaranteed Christmas Delivery In Colorado
By December 28, 2011
There are several thousand irritated UPS customers in the Denver area this week. They paid for UPS’ guaranteed pre-Christmas delivery but Big Brown was unable to make good on its promise and 50,000 packages didn’t make it under the tree in time. Now UPS is saying these customers will not be getting refunds because the delay was snow-related. [More]
Couple Takes Advantage Of UPS Laziness, Steals Over 100 Packages From Doorsteps
By December 21, 2011
We’ve certainly written enough pieces over the years about how some UPS, FedEx and USPS carriers would rather fling your package somewhere in the vicinity of your house rather than knock and wait to see if you’re home. Now the police in Somerville, MA, say a couple took advantage of drivers’ willingness to leave packages out in the open by swooping in to steal the deliveries right off folks’ doorsteps. [More]
It's About To Become 5% More Expensive To Ship With UPS
By November 18, 2011
In news that must surely have folks at the Postal Service cackling with delight — or at least it would if it weren’t after 4 p.m. and they hadn’t all gone home for the day already — UPS announced that it will soon be raising its published rates almost 5% on all domestic ground, air and international shipments that originate in the good ol’ U.S.A. [More]
UPS Knows Where Misrouted Package Is, Shrugs
By October 28, 2011
Claire, the manager of an apartment building, went above and beyond the scope of her job duties to attempt to re-route a package destined for a former tenant. UPS didn’t really do anything wrong in this case: the wrong address was the shipper’s fault, or maybe the former tenant’s. But since too many days have passed since the box showed up on the wrong person’s doorstep, it’s no longer UPS’s problem. The package, we assume, will just be written off as “lost.” [More]
This UPS Driver Needs A Review Of The ABCs
By October 5, 2011
It’s not that the UPS delivery driver who brought George’s wife’s Avon order to their apartment is stupid. He just has a very poor understanding of how the alphabet works. That’s the only explanation for why he brought the package to vacant apartment A instead of George’s apartment C, and how the package later ended up re-routed to another woman in a different town. Clearly letters are just symbols without meaning. [More]
UPS To Launch Service That Gives Customers 4-Hour Delivery Window
By September 14, 2011
Basically admitting that its system of “driver doesn’t actually check to see if you’re home and either tosses package into the bushes or leaves a useless infonotice,” doesn’t quite work, UPS has announced the launch of a new system that would alert customers of a parcel’s impending delivery and give them a four-hour window for delivery, along with other options is that window doesn’t work for them. [More]
UPS Won't Leave Packages At My Apartment – What Can I Do?
By August 12, 2011
Emmy and her partner shop online a lot, and they’re also not home much during the day. Historically this hasn’t been a problem: UPS leaves an InfoNotice on the door of their four-unit apartment building, then returns the next day and leaves the package. After a management change, the delivery policy to Emmy’s neighborhood changed, too: they would have to fetch their packages from the depot ten miles away or have all packages delivered to Emmy’s work. They don’t like either option, but what else can they do? [More]
UPS Drives To Your House Specifically To Not Deliver Packages
By August 3, 2011
The UPS driver servicing Valerie’s neighborhood has a very shaky understanding of what his or her job actually entails. Every time that a package is Valerie-bound, on the very first delivery attempt the driver slaps a final notice on the door and returns the packages to the sender. (She didn’t mention whether they even bother to ring the doorbell.) Local management doesn’t seem to care, UPS corporate doesn’t seem to care, and Valerie can’t even avoid ordering things through UPS, since her baby registry is with a company that only uses them to ship. [More]
My UPS Driver Is Either An Unfrozen Caveman Or Animal From The Muppets
By July 13, 2011
Consumerist reader Morgan doesn’t quite know how to feel about the words her UPS driver chose to describe her. [More]
The Experience Of Not Receiving A Package From UPS, In Comic Form
By July 7, 2011
Popular geeky comic xkcd turned this week to the topic of package delivery. Specifically, UPS package deliveries. More specifically, UPS delivery notifications that appear out of nowhere when you were home and totally would have run to the door if anyone had bothered to ring the doorbell. [More]
UPS Appears To Have Stomped On This Package, Then Left It In The Rain
By June 24, 2011
You can’t blame Ju for being disappointed in the condition of the package that UPS left for him. They didn’t just abandon it on his doorstep on a rainy day. They also appear to have drop-kicked it and had a few elephants stomp on it for good measure.
[More]
My UPS Package Was Delivered, Just Not To Me
By June 9, 2011
UPS claims that it has done its job: Adam’s package, a gift that his wife got for him from Gamestop, was “delivered.” And it was. Just not to him. Or to his house. Or, as far as he can determine, to anyone in his neighborhood. See, he was home, and a large brown truck is hard to miss. [More]
