George’s problem isn’t with UPS as a whole, really. As far as he knows, they’re getting his packages to his nearest distribution center quickly and safely. The problem is with the next step in the process: the part where the driver brings the package to his home. Maybe all of his local drivers are in competition with colleagues to see who can deliver the fewest packages in the course of a day. Perhaps they all suffer from a terrible social phobia, and therefore don’t want to ring doorbells. Whatever the actual situation is, when George stays home from work to stake out his own home, he has caught the driver just leaving a note without even ringing the doorbell. “Sorry we missed you,” indeed. Yesterday was different, though. Yesterday, no one showed up at all, even though he staked out the door all day. [More]
AT&T Overnights New U-Verse Receiver To Us On Friday, Can’t Turn It On Until Tuesday Night
AT&T U-Verse demonstrated great customer service when Trey needed a new receiver. They zipped a wireless one right out to him using UPS Next Day Air. It arrived on a Saturday. and Trey was quite impressed. He didn’t stay impressed, though. AT&T went to the expense of using Next Day Air while neglecting to notice that doing so was kind of useless, because AT&T wouldn’t be able to activate the new receiver until 8 P.M. on Tuesday. Oh, well, at least it was all installed three days early. [More]
It’s Like UPS Sent Me A Bill From 1953
Rick should not have needed to speak to six separate customer service representatives at UPS in order to pay his bill for an international package. He received a bill with no indication that they accept credit cards: only a stub to return with his check or money order. He doesn’t use checks and found this all very mysterious and old-fashioned. Instead of buying a money order, he called UPS to see why their international billing department couldn’t join the current decade. That’s when he became a strange sort of hot potato, passed around UPS as if his request were completely unheard of. [More]
So I Guess UPS Has Just Stopped Delivering To My House?
Since signing up with UPS My Choice a couple months ago, Consumerist reader Stephanie has seen her UPS service slow down, first delivering 2-day packages on the third day, and for the last few weeks, simply not delivering at all. [More]
UPS Delivers Like Nobody's Watching, But I'm Home
Kate works from home, which means that she can observe the top-secret movements of UPS delivery drivers when they think no one’s watching. That behavior isn’t all that great. In her town, neither is their reading comprehension. She sent a few short vignettes about her struggles with UPS, where they hit her property with a truck and it almost looks like they deliberately went out of their way to ignore her posted delivery instructions. [More]
Best Buy's System Insists I Don't Know My Own Address, Ships TV To Wrong House
As someone who has previously lived on a street with a name that looks like an error, I understand some of the pain felt by Consumerist reader Drew, who had to correct the address on his Best Buy delivery several times — and still ended up having his new TV shipped to the wrong address. [More]
At Least No One At UPS Wants To Steal Verb Conjugation Posters
Should Lindsey feel violated that her UPS package was clearly opened and rifled through, or grateful that she was only ordering teaching supplies that the rifler apparently found unworthy of stealing? Or maybe the box was secured with particularly un-sticky tape. Whatever the case, this is what she received on her doorstep. [More]
If Your UPS Package Falls Through The Cracks, It’s Up To You To Notice
UPS ships around 16 million packages a day. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. Unfortunately, unless someone at “Brown” notices this error, it’s up to the person or business paying for that shipment to tell UPS about it. [More]
No Matter Where You Are, UPS Will Always Come When You’re Not Around
What’s interesting about Michael’s complaint is that he owns a store that rents out mailboxes. He receives packages from UPS frequently at the store, and had his new hard drive from Newegg shipped there so he wouldn’t have to worry about it being delivered when he wasn’t home. This would have worked really well if UPS came by during anything resembling business hours. Had he known that they wouldn’t come by with the package until 7:30 PM, he would have sent it to his house. [More]
UPS Drivers Are Not Supposed To Come Back To Your House To Watch You Shower
Anyone who has just missed a UPS delivery (or has had a driver leave a “we missed you” note without actually attempting a delivery) knows it’s impossible to get that driver to make a return visit. But one UPS driver in California allegedly had no problem returning to a customer’s house… with the intention of watching her shower. [More]
My Dad's Neighbor Ate His Delicious Birthday Steaks, Omaha Steaks Fixes My Error
Kara is a totally great daughter, which is why she sent her dad a box of Omaha Steaks for his last birthday. She isn’t as great at typing in his address, though, and the box had been delivered to a neighbor’s house. This neighbor quietly signed for and ate $70 worth of gift meats. While the good news is that Omaha Steaks went above and beyond, correcting Kara’s error and sending replacements, this still means that her dad has to live next to some jerk who ate his birthday present. Maybe this neighbor will invite him over for an incredibly awkward barbecue. [More]
UPS And UPS Store Awaken Reader's Inner Groomzilla
Gus’s fiancée shipped the invitations for their upcoming wedding to him in Ohio from her current home in California. Only they needed to arrive before Gus leaves for a long trip today. Sending them 2nd Day Air from a UPS store, the future Mrs. Gus didn’t expect them to be held for a few days to a different city in California. It was finally on its way and… delivered to the wrong place yesterday. [More]
Who's To Blame For Broken Urn: UPS Or The Crematorium?
When a California woman went to unpack the urn containing her late brother’s ashes, she found it had been damaged in shipping and the ashes spilled onto her floor. The crematorium that sent the urn blames UPS, which points the finger right back at the crematorium, saying it violated UPS policy by shipping human remains. [More]
UPS MyChoice Feels More Like A Protection Racket
The UPS MyChoice program is supposed to be a good thing – it lets customers tell the company in advance whether to deliver packages without a signature or deliver them right ot a UPS store. But Holly ends up clicking in circles trying to find out how to sign up for the (free) program. The useful options, like redirecting packages to a UPS store or getting a delivery window, cost extra money. [More]
I Accidentally Receive Millionaire Stranger's Financial Documents, Not His Cash
If Avi had ever considered using Morgan Stanley to handle his imaginary millions, he’s probably reconsidering now. A UPS envelope showed up at his house with detailed financial statements from a complete stranger. It wasn’t a mixup, since Avi has no relationship with the firm. Why did this show up on his doorstep? [More]
UPS And My Dog Turn Cupcake Boxes Into Expensive Chew Toy
Crystal’s delivery from a third-party Amazon vendor was already more than a week late, and she lives in Hawaii. When UPS finally showed up with the box, the driver simply pitched it over the five-foot fence and into her yard. The good news is that there was nothing breakable in the box, so the act of hurling the package didn’t damage her purchase. The bad news is that her dog was chilling in the yard at the time, and thought that the box of boxes was for him. To chew. [More]
Worst Company In America Round One: UPS Vs. USPS
We hope these two parcel-punting pugilists know how to deliver the punches, because they both seem to have a problem delivering your packages. [More]
Here It Is, Your Lineup For Worst Company In America 2012!
Welcome to Consumerist’s 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it’s time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. [More]
