ups

Even though it most likely wasn't Amazon's fault that Lucas's iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry.  More »

My Linh's Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn't figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.  More »

Lucas opened his door one day to find this mangled package, containing an iPod Touch that was a birthday gift for his wife. No doubt he had the same expression as Rosemary when she saw her baby for the first time.  More »

After yesterday's article about a package's 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.  More »

This week, Paul received a package back from UPS that had somehow never reached its destination. That's not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago.  More »

Rhett writes, "I noticed your article UPS Now Delivers Bonus Junk Mail Packages and today, it started. I received a package from UPS Monday of this week with no bonus advertising. Today (Wednesday), this is what was on my front step."  More »

What does the United States Postal Service do for you that UPS doesn't? Deliver junk mail, you say? Not anymore! Next week, UPS will test market delivering solicitations along with your packages in a few lucky, lucky markets.  More »

Some last names are hard to live up to, such as "Rockefeller" or "Kennedy." Others...well, it's not so much of a challenge. For example, take UPS loader/unloader Brandon Loser of Florida, who is charged with stealing $53,000 worth of sunglasses while at work.  More »

Chris sent us this picture of a package that UPS delivered to his apartment. Instead of leaving it at the complex's office, the delivery person left the box in a "secure, out of sight" location.  More »

If you're having a package delivered by UPS and want to change the delivery address while it's in transit, be warned: this service will now cost you either $4 or $6 depending on whether you make the request online or over the phone.  More »

An end of shift security check of a San Antonio, TX UPS driver led to the discovery of items intended for delivery to a jewelry store. According to the AP, the driver had apparently been stuffing the jewelry into his shoes instead of delivering it.  More »