Consumerist
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follow ups
Amazon Makes Up For UPS's Flattened Package Mishap With $10 Credit
Even though it most likely wasn't Amazon's fault that Lucas's iPod arrived in a hippo-flattened package, a company rep stepped in and gave him a $10 credit to say sorry. More » -
modems
Vonage Sends 14 New Modems To Replace Customer's Broken One
My Linh's Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn't figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics. More » -
handled with care
UPS: iPod Touch Delivered In Box Looks Like Hippo Sat On
Lucas opened his door one day to find this mangled package, containing an iPod Touch that was a birthday gift for his wife. No doubt he had the same expression as Rosemary when she saw her baby for the first time. More » -
delivery
UPS Shipment Takes Gap Year, Hides In Indiana For 14 Months
After yesterday's article about a package's 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels. More » -
next decade air
Where Has This UPS Envelope Spent The Last 14 Years?
This week, Paul received a package back from UPS that had somehow never reached its destination. That's not so unusual. What was unusual was how long it had wandered off for. He had mailed the next day air envelope at least fourteen years ago. More » -
coupons
Here's Your Virtual UPS Advertising Junk Box, Enjoy
Rhett writes, "I noticed your article UPS Now Delivers Bonus Junk Mail Packages and today, it started. I received a package from UPS Monday of this week with no bonus advertising. Today (Wednesday), this is what was on my front step."
More »
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ups
UPS Now Delivers Bonus Junk Mail Packages
What does the United States Postal Service do for you that UPS doesn't? Deliver junk mail, you say? Not anymore! Next week, UPS will test market delivering solicitations along with your packages in a few lucky, lucky markets. More » -
theft
UPS Employee Named Loser Steals Shipment Of Sunglasses
Some last names are hard to live up to, such as "Rockefeller" or "Kennedy." Others...well, it's not so much of a challenge. For example, take UPS loader/unloader Brandon Loser of Florida, who is charged with stealing $53,000 worth of sunglasses while at work. More » -
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nothing to see here
UPS Has Strange Concept Of "Out Of Sight"
Chris sent us this picture of a package that UPS delivered to his apartment. Instead of leaving it at the complex's office, the delivery person left the box in a "secure, out of sight" location.
Can you spot the package?
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ups
Need To Change Your UPS Delivery Address In Transit? There's A Fee For That
If you're having a package delivered by UPS and want to change the delivery address while it's in transit, be warned: this service will now cost you either $4 or $6 depending on whether you make the request online or over the phone. More » -
smelly
UPS Driver Charged With Stuffing About $30,000 Worth Of Jewelry In His Shoes
An end of shift security check of a San Antonio, TX UPS driver led to the discovery of items intended for delivery to a jewelry store. According to the AP, the driver had apparently been stuffing the jewelry into his shoes instead of delivering it. More » -
shipping
UPS Sends Your Monitor To "Gladys" In Wichita, Dell Tells You To Pick It Up. You Live In Boston.
Reader Bret doesn't particularly feel like buying a monitor for Gladys, a random woman who lives in Wichita, KS. Explaining this to Dell and UPS, however, is about as fun as you think it would be. More » -
travel disasters
Delta Screws Man Out Of Family Trip, Business Conference, WSJ Interview, And Two Flights
Wow, the folks at Delta really must hate the creative director behind and star of those UPS whiteboard commercials, Andy Azula. On the open letter he published today, he notes that he's a frequent-flyer with Platinum status on Delta, and until this past June one of their "biggest fans." Then Delta forced him, his wife, and his twin seven-year-olds to wait 13 hours in the Richmond, VA airport, while their luggage remained trapped on a plane that was forever "almost fixed." More » -
shipping
UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay
Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can't collect on his insurance. More » -
shipping
Why Does The UPS Store Ship Packages With FedEx?
Alex shipped two packages to San Francisco from the UPS store in Boston. One was delivered, the other wasn't—until without any explanation or notification, it arrived back at Alex's house in Boston on a FedEx truck. Huh? More » -
lost and found
Help, Dell Won't Ask UPS To Trace My Lost Monitor!
UPS' website promises that they will deliver Corey's Dell Vizio 37" LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS' customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn't want to trace a lost package?—but their customer service representative claims that it's Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow. More » -
shipping and handling
UPS' "Professional Packaging" Destroys Antique Car
UPS ruined this antique 1953 Willys Aero Wagon concept studio model by shipping it in three boxes taped together with packing peanuts and bubble wrap. UPS claims they can "pack almost anything," and that their "certified packing experts" "specialize in fragile and high-value items, including antiques." Whoops!
More »
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above and beyond
Threadless Replaces Stolen Shirt With Style And Grace
Matthew isn't sure who got his order from Threadless.com, but it wasn't him. UPS claims they delivered the package to Matthew's apartment, but the reception desk would've been closed during the supposed delivery time, and Matthew doesn't have his package. Rather than wait for UPS to complete its investigation, Threadless dug up an extra print of their sold-out design and sent it to Matthew, along with a little something extra... More »
ups
New York, 3:50 AM
Mon Nov 9
6 posts in the last 24 hours
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