(yoshiffles)

AT&T Cuts My DSL Line In October 2012, Promises U-Verse That’s Still Not Here

Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]

(paul.malon)

Learn From My Stupid Mistake: Ask For Total If Hertz Offers You An Upgrade

Jon made a Hertz reservation through Hotwire.com, and his grand total was to be $110. At the counter, they offered him an upgrade, for $123. Here’s the problem, and what he wants to warn the Consumerist community about: he failed to clarify that the upgrade would be for $123 more than the original total, not a grand total of $123 and an upgrade fee of only a few bucks per day. [More]

Must Have An iPhone 5 Right Now? Maybe Your Carrier Will Effectively Pay You To Leave

Must Have An iPhone 5 Right Now? Maybe Your Carrier Will Effectively Pay You To Leave

Good news, Apple fans: if you absolutely must have the iPhone 5 right now, take the time to do some math and talk to your current carrier. It might be cheaper to just break up with your carrier, pay the early termination fees, sell your existing phone (or phones, on a family plan) and get a subsidized phone from a new carrier. One customer discovered that this was the case: that AT&T would effectively be paying him to leave, since the price of upgrading was so high. [More]

What's The Best Discount/Freebie You've Gotten Just By Asking For It?

What's The Best Discount/Freebie You've Gotten Just By Asking For It?

For all the complaints we read about stubborn customer service reps who refuse to offer discounts/rebates/refunds/etc to customers who believe they’ve been wronged, we get the occasional story of people who get these things just by going through the proper channels. [More]

Do You Always Wait Until You're Eligible To Upgrade Your Phone?

Do You Always Wait Until You're Eligible To Upgrade Your Phone?

Later today, Apple is slated to introduce its latest iPhone, which inevitably leads to fans of the popular device clamoring for an upgrade while they glare with disappointment at their iPhone 4S, asking “Why did I ever think I could love you?” But will people wait until they are eligible for an upgrade from their wireless carrier, or will they just say “screw it” and pony up some extra cash to have the newest and shiniest phone? [More]

Netflix's New Auto-Play Feature Enables TV Bingeing More Than Ever

Netflix's New Auto-Play Feature Enables TV Bingeing More Than Ever

Kristin’s complaint may be the archetypal definition of a first-world problem. But that’s okay, because it’s just annoying as all get out. She noticed when watching a TV series on Netflix streaming that when one episode finishes, the next one starts up right away. While this is extremely helpful if you want to, say, get through an entire season of Buffy: The Vampire Slayer in one glorious, slothful weekend day, Kristin doesn’t like it. She’s probably not alone in this. [More]

Get Service Credit For Crappy AT&T Reception, Get Upgrade Date Pushed Forward

Get Service Credit For Crappy AT&T Reception, Get Upgrade Date Pushed Forward

In ads, AT&T has been hyping their 4G rollout. It is pretty exciting, Unless you’re a customer using 3G whose service has been taken out by the upgrade. Scott is trying to remain patient, but has sought compensation in the form of service credits for the crappy service he receives. Big Orange granted him these credits, but he got an irritating surprise when he checked his upgrade eligibility date. It had been moved ahead three months, because he was now giving AT&T less money. Because they were granting him service credits for their crappy service. [More]

Five Months Of Verizon Upgrade Runaround, Still No New Phone

Five Months Of Verizon Upgrade Runaround, Still No New Phone

Jeremy is eligible for an upgrade of his unreliable Droid X. Or maybe he isn’t. No, but today he totally is! It seems like every time he talks to someone new at Verizon, he gets a different answer. [More]

Verizon Wireless To Begin Charging $30 Upgrade Fee On April 22

Verizon Wireless To Begin Charging $30 Upgrade Fee On April 22

If you’re an out-of-contract Verizon Wireless customer who just hasn’t gotten around to cashing in on your upgrade, you might want to do so now — or face a $30 fee. [More]

Sprint Gives Me An Early Upgrade, In Spite Of Employees' Worst Efforts

Sprint Gives Me An Early Upgrade, In Spite Of Employees' Worst Efforts

Most “happy ending” stories we post involve customer service reps who do a little more than what the script provides. But this story is slightly different, in that the customer still managed to get good customer service, even while dealing with people who didn’t seem to know what was going on. [More]

Verizon Upgrades My Smartphone, Downgrades My Data Plan

Verizon Upgrades My Smartphone, Downgrades My Data Plan

At the end of last year, Christopher and his girlfriend upgraded their Verizon phones to a pair of lovely matching Samsung Galaxy Nexuses. They’ve both had Verizon data plans long enough that they’re grandfathered in to unlimited data, and Christopher has unlimited international data as well. Or…. he did. After the upgrade, his unlimited plan is gone, the employee who turned it off has (apparently) fled the country, and no one at corporate or the local Verizon store knows how to get it back. [More]

Best Buy Upgrade & Save Promo: Upgrade, Don't Really Save All That Much

Best Buy Upgrade & Save Promo: Upgrade, Don't Really Save All That Much

It seemed like a pretty solid promotion: bring in one of your old DVDs to Best Buy. Trade it in at the customer service desk. Receive a coupon for any $5 off Blu-Ray with a price of $9.99 and up. Step 4: Savings! Except, according to the employees on the floor while Carl was shopping, the deal changed while he ran out to his car to grab another DVD. [More]

Priceline Upgrades You To Reportedly Bedbug-Infested Hotel

Priceline Upgrades You To Reportedly Bedbug-Infested Hotel

Ordinarily, it would be a good thing if Priceline upgraded your bid for a 3.5-star hotel to a 4-star bid. This sometimes happens when a classier hotel accepts your bid. It wasn’t much of a bonus for Lissa, though. She wanted to avoid a certain 4-star hotel because user reviews in various places complained of bedbug infestations, so she bid only on 3.5-star establishments. Of course, this bid landed her at the allegedly infested hotel. It took her several hours of customer service hell to get out of the situation, which is still better than being chomped on by bedbugs. [More]

That Standard & Poor's Google Downgrade Sure Didn't Last
Long

That Standard & Poor's Google Downgrade Sure Didn't Last Long

Last week Standard & Poor’s took Google down a peg after it announced a $12.5 billion acquisition with Motorola Mobility by downgrading Google’s stock from “buy” to “sell” and lowering its target price from $700 to $500. When Google’s price dipped below that Target, S&P reversed course. [More]

Replace A Damaged Cellphone For Cheap

Replace A Damaged Cellphone For Cheap

Rats. You just threw your phone across the room in a rage and now it’s broken. Once you regain control of your temper you decide to see about getting it repaired and find out it will almost cost as much as the phone to get it fixed. Either that, or you have to pay the full unsubsidized price to replace it because you’re not eligible for an upgrade. Turns out, as pointed out by the company insiders posting over at Insidr.net, a better idea is to call up customer customer service and ask them nicely to move your upgrade forward. [More]

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

A Sprint Phone Upgrade Is Immutable, Never To Be Undone

If you upgrade your mobile phone, then return the new phone because software problems render it unusable, does this mean that you’ve used up your upgrade and cannot receive a new subsidized phone again for the term of your current contract? Based on reader Jason’s experience…yeah, that’s pretty much it. [More]

Sorry, Joining Your Fiancé's Verizon Plan Voids Your Phone's Warranty

Sorry, Joining Your Fiancé's Verizon Plan Voids Your Phone's Warranty

David and his fiancée decided that it was finally time to take their commitment to the next level: joining their mobile phone plans together. Unfortunately, they were both already Verizon customers and wanted to upgrade their phones. If can’t imagine why this would be a problem, you’ve never upgraded phones and then joined plans at Verizon. The process seems to be specifically designed to keep customers from doing this. [More]

Amex's Platinum Business Card Promises Are Less Than Golden

Amex's Platinum Business Card Promises Are Less Than Golden

Lois is a longtime American Express customer. She’s had an AmEx card in her wallet for longer than most Consumerist readers have been alive. When she received a mailing offering 50,000 bonus reward points and extra privileges for upgrading her account to a Platinum Business card, she went for it. Except she never received the reward points. Or the airport lounge privileges. Or, apparently, the upgrade to a Platinum Business card. [More]