(Dee Speed)

Kmart Tracks Down Reader After 2-Day Shipping Became 2-Week Shipping, Tries To Help

You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned out to be “2-week shipping” once they actually got around to shipping the computer. That wouldn’t be so bad if it weren’t, you know, a Christmas gift, and if Kmart planned to ship it before December 24th. Based on the information in the post, the nice people at Kmart’s executive customer relations department tracked Linda down, which is impressive and only a little bit unnerving. [More]

LG Admits Smart TV Without Working Remote Isn’t Very Smart, Offers To Replace It

LG Admits Smart TV Without Working Remote Isn’t Very Smart, Offers To Replace It

Earlier this week, we shared the story of reader Michael, who bought a pricey 3-D smart television from Amazon. His family thought it was pretty awesome until the set’s remote would no longer work. A few different repair teams weren’t able to make the TV and its remote work together permanently. Would he be left with a great big TV set that he couldn’t even use to watch YouTube videos? Sure, that’s a first world problem, but consumers deserve to get what they pay for. We posted about Michael and his TV. Coincidentally, after the post went up LG contacted him with a resolution. [More]

Update: State Decides Man No Longer Needs To Repay $19K In Unemployment Benefits

Update: State Decides Man No Longer Needs To Repay $19K In Unemployment Benefits

Back in April we told you about a New Jersey man who was stuck in a bureaucratic battle between church and state, as he tried to figure out why he needed to repay more than $19,000 in unemployment benefits he’d believed he was entitled to. After pulling their heads out of the sand at the shore, officials have realized the man was right all along. [More]

Mandatory Xbox 360 Update Breaks Some Consoles, Microsoft Claims 'Coincidence'

Mandatory Xbox 360 Update Breaks Some Consoles, Microsoft Claims 'Coincidence'

Last week’s exciting Kinect Dashboard update for Xbox 360 consoles didn’t just ask users to waive their right to sue and make customers pay to be advertised to. It also appears to have caused problems with a number of consoles. Nothing major: it just keeps them from reading any discs…no, wait, that is major. Microsoft representatives say that this is a coincidence, and that customers with freshly broken consoles need to send them in for repair for $100 or so. [More]

Baggage Handler Fired For Helping Sick Dog Can Have Her Job Back

Baggage Handler Fired For Helping Sick Dog Can Have Her Job Back

Last week, a baggage handler at the Reno-Tahoe International Airport made headlines when she said she was fired for refusing to stow a visibly ailing dog onto a plane. As sometimes happens when these stories get pushed into the spotlight, the handler has now been offered her old gig back. [More]

Chase Hugs It Out With Man It Had Thrown In Jail For Cashing Non-Fake Check

Chase Hugs It Out With Man It Had Thrown In Jail For Cashing Non-Fake Check

Many of you read last week’s story about the man in Washington state who spent the weekend in jail because a Chase employee was convinced that the completely legitimate cashier’s check he was trying to cash was a forgery. Well, it appears that the two sides have put aside their differences and worked out an agreement. [More]

Update: Best Buy Changes Credit Quota Firing Threat

Update: Best Buy Changes Credit Quota Firing Threat

Well, that was fast. The reader and Best Buy employee who wrote in earlier this week about the threat of termination being used to make employees generate more credit card applications from customers. (Or, as the headline put it, “cram credit cards down customers’ throats.”) The tipster wrote back in to let us know that management in this particular region has backed down. While offering credit applications is still an important part of the job, working twelve shifts without persuading any customers to apply is no longer grounds for automatic termination. [More]

iOS 4.3.3 Update Tweaks Controversial User Location Tracking

iOS 4.3.3 Update Tweaks Controversial User Location Tracking

Calling it a “bug,” Apple has responded to the backlash surrounding the revelation that iOS devices have been keeping track of their owner’s movements via a hidden file full of timestamped map locations by releasing a new software update designed to minimize the extent of the tracking. It does not, however, get rid of it. [More]

Horizon Apologizes To Too-Tall Passenger Booted From Flight

Horizon Apologizes To Too-Tall Passenger Booted From Flight

You may remember last week’s story of the 6’9″ Horizon Air passenger who was removed from the plane after a flight attendant asked him to move his long legs out of the aisle. Well, over the weekend we received updates from both the airline and the original tipster, and it appears all parties have been able to work things out. [More]

Lost Bronx Zoo Cobra Found

Lost Bronx Zoo Cobra Found

The misplaced cobra at the Bronx zoo has been found, coiled and hungry in a dark secluded corner of the reptile house, CNN reports. After the snake went missing, zoo officials closed down the snake exhibit and started searching ceaselessly for the missing creature. Though the zoo kept stressing the cobra was probably within the reptile house, that didn’t stop the deadly snake from setting the public’s imagination on fire, with national media coverage, a keyboard-playing appearance on Conan, and a 200,000 follower strong satirical Twitter account. [More]

It's Probation For Florida Man Who Punched Walmart
Greeter

It's Probation For Florida Man Who Punched Walmart Greeter

You might remember our story from January about a Walmart greeter in Florida who was fired after getting punched by a customer. Earlier this week, the man who threw the offending fist was given one year probation. [More]

Airport Body Scanners May Replace Your Naked Body With A Generic Avatar, Eventually

Airport Body Scanners May Replace Your Naked Body With A Generic Avatar, Eventually

Bloomberg reports that one of the big companies behind airport full-body scanners has released a software update that replaces your misshapen nakedness with a generically proportioned, nondescript avatar. The software then indicates on the avatar where you should be searched. [More]

Security Patching For XP Service Pack 2 Ends Today

Security Patching For XP Service Pack 2 Ends Today

If you’re still using Windows XP SP2, you’re about to be on your own. Today Microsoft releases its final security update for Service Pack 2 (the 32-bit version, at least). [More]

Best Buy Clarifies Its Policy On Imaginary Sync Service For 3D Glasses

Best Buy Clarifies Its Policy On Imaginary Sync Service For 3D Glasses

Last week, HD Guru pointed out that Best Buy was advertising 3D glasses syncing as part of a $150 installation service for people buying 3D TVs. The problem with the offer is it’s not necessary (or even possible) to manually “sync” your 3D glasses with a 3D TV. Now Best Buy has responded to the post, partly by explaining that some customers might not know that the glasses sync up automatically and that they can depend on Geek Squad to educate them. [More]

Disney Store Apologizes For Refusing To Sell Stuff Without ID, Says It's Not Their Policy

Disney Store Apologizes For Refusing To Sell Stuff Without ID, Says It's Not Their Policy

Terry, who was annoyed that the Disney Store refused to sell his family less than $10 worth of stuff without ID, has sent an update. [More]

Steve Jobs Doesn't Trust Consumerist

Steve Jobs Doesn't Trust Consumerist

Rob emailed Steve Jobs to tell him that until Apple fixed reader Joel’s account that had been billed $50,000 for iTunes purchases, he wouldn’t buy another Apple product. Replying via iPad, Steve Jobs told him, “I wouldn’t believe everything you read from places like this.” Ohhhh snap! But it wouldn’t be Jobs who had the last laugh… [More]

Jack In The Box's Free Wi-Fi Experiment Ended. Did Anyone Notice?

Jack In The Box's Free Wi-Fi Experiment Ended. Did Anyone Notice?

Knowzy.com, the website that’s been tracking which Jack in the Box stores were offering free Wi-Fi, reports that the restaurant chain has pulled the plug. The Wi-Fi offer came with the installation of HDTVs that displayed ads in the dining area, but those are gone too: “In mid-2009, the TVs and the Wi-Fi began disappearing. By the time McDonald’s made their free Wi-Fi announcement in December, Jack had completely dismantled his Wi-Fi network.” [More]

Sony Asks Customer For Her Reader, Breaks It, Then Sends It Back

Sony Asks Customer For Her Reader, Breaks It, Then Sends It Back

I’m not usually amused at the customer service horror stories that arrive in our in box, but this one is just so over the top that I can’t help but laugh incredulously. The lesson here, which Kate sadly learned for all of us, is if Sony ever asks you out of nowhere to send in your Reader for an update, run away. [More]