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Comcast Decentralizing Network Support Groups?
A Comcast insider part of a network operations group tells me that Comcast is doing some behind the scenes reorganization and decentralization so as not to suck as much. The insider says:
sprint
Interesting, completely unverified, tidbit from an anonymous Sprint employee: "We're no longer allowed to quote the customer in our notes [on the account] because if they're subpoenaed by a judge then they'll be evidence proving they're telling the truth regarding their situation." Any Sprint insiders care to comment?
(Photo: Maulleigh)
A mysterious letter was anonymously faxed to our headquarters by a self-described "disgusted" Verizon customer service rep angry at how he/she says Verizon is screwing over landline customers. Here's the highlights of his gut-spilling:
If his allegations are true, they could prove fodder for the NJ AG's office.
Full letter scan, inside...
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A Nextel customer service rep says that earlier this week around 25,000 customers erroneously received a text message saying they would be billed $5.3 million in overages. That's each, as in $5.3 million per person. "Suffice it to say it was a busy day at the call center," says our insider. Anyone get one of these messages and can send in a picture of it?
A Comcast insider warns us that Comcast does no checks to make sure 911 is working on your Comcast digital phone:
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A Lowe's worker says that at least at his store they're marking down all open-box appliances 50% to try to get rid of them before the end of their fiscal year. This type of stuff varies by store, so your best bet is to grab a manager and see if they're willing to bargain.
leaks
Rumor has it that CompUSA could be closing down for good immediately following the holidays. UPDATE: This has come true: CompUSA Will Close All Stores After Holidays
unverified
Rumor is that when Good Morning America ran a piece about Mona Shaw, the cranky old lady who busted up a Comcast office with a hammer, Comcast subscribers in her home town suddenly found their ABC channel had gone black. [Comcast Must Die]
According to one reader's report, Amazon free shipping for Prime users and free Super Saver shipping isn't working. An Amazon rep told that their system is experiencing a major problem and that his account is among the first to be affected. Anyone else seeing this?
Consumerist
