United Airlines Is The King Of Fees

United Airlines Is The King Of Fees

A newly released study shows that airlines around the globe are raking in cash from ancillary revenue like baggage fees. Worldwide, carriers collected $13.5 billion in fees last year, an increase of 43% over the previous year. And sitting high atop that pile was United Airlines. [More]

Turbulence Injures Dozens Of Passengers On Diverted United Flight

Turbulence Injures Dozens Of Passengers On Diverted United Flight

A United Airlines flight from Washington, D.C., to Los Angeles hit more than a few bumps in the road Monday night when turbulence not only caused the plane to be diverted to Denver, but also left at least 25 people injured. [More]

United Removes Passenger From Flight After He Asks Whether A Meal Will Be Served

United Removes Passenger From Flight After He Asks Whether A Meal Will Be Served

Over at JoeSugarman.com, Joe writes that on his way home from a seminar in Austin, he settled into his first class seat–he’s what United Airlines calls a 1K traveler because he flies over 100,000 miles with them every year–and asked the flight attendant, “Are you serving any meals during our flight?” A few minutes later, he writes, “two armed Austin police officers boarded the plane, looked at me and said, ‘Sugarman, follow us.’” [More]

United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets

United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets

Last week, a United Airlines flight from Burlington to Washington, D.C. was deemed too heavy to fly, so the company had to decide who to boot off. In a moment of what was almost certainly accidental honesty, they targeted the 20 least profitable customers. We know this was their criteria because they announced it to the rest of the passengers, so those who remained were able to rest easy knowing that all the cheapskates, budget travelers and poor people were gone. [More]

United Gate Bag Template 1" Shorter Than Check-In's, Makes You Gate Check Bag

United Gate Bag Template 1" Shorter Than Check-In's, Makes You Gate Check Bag

He thought he was golden but radio host Todd Schnitt had to check his carry-on unexpectedly because the baggage check template at the gate was one inch shorter than the one at check-in. [More]

You're Most Likely To Get Stranded On The Tarmac With Delta And United

You're Most Likely To Get Stranded On The Tarmac With Delta And United

Every month the Department of Transportation issues the Air Travel Consumer Report. This month the report has statistics about tarmac delays — and the numbers aren’t good for Delta, United and their regional partners. [More]

Passengers Sue To Stop Continental-United Merger

Passengers Sue To Stop Continental-United Merger

With both Continental and United Airlines ready to say “I do,” a group of peeved passengers has busted into the church prepared to give their reasons for why these two carriers should not be wed. [More]

Is The Dominican Republic An International Destination? Airlines Disagree

Is The Dominican Republic An International Destination? Airlines Disagree

American Airlines told Bill that he couldn’t acces their international lounge because his flight from the Dominican Republic to Houston, which required a passport and a customs form, didn’t count as an international flight. Bill’s wife had paid $300 to upgrade Bill’s ticket to first class expressly so he could access the lounge, and Bill wasn’t sure what part of “international” American didn’t seem to understand. Yet it turns out American might be right. [More]

United Leaves Blind Passenger On Plane

United Leaves Blind Passenger On Plane

Jessica Cabot was born blind, but she’d been on two flights by herself before boarding a United Airlines flight last month, so she figured she knew what to expect. On all three flights, she was told by the flight attendants to remain seated until everyone else was off the plane, and then someone would help her off. That worked the first two times at any rate. [More]

Will Love For Continental Make You Forget You're Flying United?

Will Love For Continental Make You Forget You're Flying United?

While United Airlines has languished near the bottom of many quality and popularity rankings, Continental’s image has stayed sky-high. And now that the two are merging, will the new United benefit from Continental’s popularity — or will the new airline be derided as nothing more than the old United with a new set of paint? Industry-watchers questioned by Ad Age aren’t very bullish: “Fares will be higher, and service will be reduced,” warns Chris Elliott of elliott.org. [More]

Airlines Made Nearly $8 Billion From Fees In 2009

Airlines Made Nearly $8 Billion From Fees In 2009

All those little surcharges to your airline tickets sure do add up. A recently released DOT report states that U.S. air carriers raked in $7.8 billion in fees last year, a 42% increase over 2008. [More]

Houston and Cleveland Lose, Chicago Wins In UA/Continental Merger

Houston and Cleveland Lose, Chicago Wins In UA/Continental Merger

If and when the United/Continental merger is finalized, it’s going to be very good news for Chicago, which will retain its status as the new airline’s headquarters. Cleveland, on the other hand, will lose out, since it will basically be a redundant hub stuck between the airline’s bigger operations in Chicago and Newark. And, Houston, current HQ of Continental? Sorry, pardner. [More]

United And Continental Will Merge, Become Largest Airline

United And Continental Will Merge, Become Largest Airline

The NYT says that Continental and United Airlines have agreed to a $3 billion merger that will create the world’s largest airline, eclipsing current front-runner, Delta. [More]

Worst Company In America: United VS Continental

Worst Company In America: United VS Continental

Another battle in the skies, it’s United, which breaks guitars, vs Continental, which leaves you stranded on the tarmac for so long the DOT actually starts to care. [More]

New Song Tonight From "United Breaks Guitars" Guy

New Song Tonight From "United Breaks Guitars" Guy

Tonight at 7:30 Eastern the third and final installment in the “United Breaks Guitars” music trilogy hits the streets in a live webcast release party. As you wait for that latest hot joint, relive the magic and catch up on the story of the country singer who watched in horror from their airplane as baggage handlers tossed around his Taylor guitar on the tarmac and broke it, by watching the first two videos: [More]

United Stewards' "TMI" Session Nets Traveler $250 Coupon

United Stewards' "TMI" Session Nets Traveler $250 Coupon

Bucky Turco got a $250 credit for his next United Express flight after he complained about the two-hour gab fest between two United stewards he endured on a recent trip from SLC to ORD. In that time he learned from the two women such factoids as: Hispanics, Blacks and Asians shouldn’t go blonde, a type of birth control gave one of the stewards’ sister menstrual spots, how getting spit on is the ultimate disrespect, right up there with getting a shoe thrown at you like George Bush did, and more. Too much information! [More]

Watch Out For Changes To Your Flight Itinerary

Watch Out For Changes To Your Flight Itinerary

Alexandros received an update from Orbitz about his trip and realized that United had changed the time of his flight. For various reasons he couldn’t make the new time, so he was lucky to have caught it—not to mention he could have missed the flight entirely had he not seen the change.

United Says No Track Suits In First Class

United Says No Track Suits In First Class

How casual is too casual for an airplane’s first class section? If you paid for first class, and a bald guy in a Puma running outfit sat down across the aisle from you, would you honestly feel short-changed? United seems to think it’s inappropriate.