United’s Reservation System Wreaking Havoc At Airports Today

United’s Reservation System Wreaking Havoc At Airports Today

In a scene reminiscent of two embarrassing 2012 incidents, United Airlines is doing a lot of apologizing today after a problem with its reservation system has resulted in long lines at airports around the country. [More]

Can’t Get Over The Fact That A Guy Fell Asleep On An Airplane And Woke Up Locked Inside Of It

Can’t Get Over The Fact That A Guy Fell Asleep On An Airplane And Woke Up Locked Inside Of It

Okay so just… think about the thing that might be one of your scariest things you think about. Does it involve being locked in a not terribly large space and it’s dark and no one else is there and oh my goodness gracious I’m scared? Take that nightmare and turn it into the reality for a passenger on a recent flight. He fell asleep during a layover and woke up locked inside a dark plane, all by himself.* [More]

(Screenshots thanks to Upgrd.com)

United Quietly Cuts Free Checked Bags For Elite Star Alliance Fliers

Once upon a time, travelers with frequent flyer status outside of the the airline’s own Mileage Plus program had wonderful bag-checking privileges on United Air Lines. Star Alliance Gold members could check up to three seventy-pound bags for free, and silver members could check one. Now, Gold members can check only one fifty pound bag, and silver members can’t check anything without paying. [More]

(frankieleon)

Even Astrophysicists Can’t Figure Out How To Make Flight Boarding Process Less Nightmarish

There are some people out there who are just so freaking smart it’s almost shocking when even they can’t begin to understand the most frustrating things in life. Like the process of herding passengers onto an airplane, an operation that at its most basic includes putting one foot in front of the other and stowing bags. But it’s so dang complicated, even an astrophysicist says he can’t figure out how to make the boarding line a less awful experience. [More]

You Can Bid On Logo And Name From Former United Airlines HQ

You Can Bid On Logo And Name From Former United Airlines HQ

United Airlines hasn’t just changed its logo in the wake of its merger with Continental; it’s also moved to a new office. And since the huge UNITED logo sitting on the former office building is now out-of-date, why not auction it off for a good cause? [More]

(afagen)

United Says It’s Reviewed Its In-Flight Entertainment After Kicking Family Off Flight For Complaining

We told you yesterday about the parents who claim their complaints about the appropriateness of the movie shown on a United flight resulted in their plane being re-routed and them being questioned by authorities. Today, the airline gives a very brief statement of its side of the story. [More]

(frankieleon)

United Airlines Mobile Boarding Passes: Save Time And Trees, Lose Frequent-Flyer Points

It’s incredibly convenient to carry your airline boarding passes on your smartphone. They save paper, save the airline money, and save really absentminded people from misplacing their tickets. The problem, though, is that using them means that Ralph loses out on a lot of frequent flyer miles that United Airlines owes him. He doesn’t have any boarding passes to show and prove that he traveled when he said he did, and evidently United doesn’t keep track of that kind of thing. [More]

(Samuel M. Livingston)

Relief In Sight For Sandy’s Stranded Passengers As JFK & Newark Reopen For Some Flights

Call her a hurricane or call her a superstorm, but weather phenomenon Sandy is responsible for either stranding a lot of passengers  away from home or keeping them from their destinations elsewhere. There’s some relief in sight after three days of flight cancellations, as two New York-area airports, John F. Kennedy and Newark Liberty, have reopened for some flights. [More]

(frankieleon)

Hurricane Sandy Prompts 4 Major Airlines To Cancel 9,000 Flights

In case you’ve been blithely unaware of a weather phenomenon dubbed Hurricane Sandy, she’s moving in on the East Coast, and fast. As such, American, Delta, United and US Airways had already wiped a combined total of about 9,000 flights off the boards to prepare for the storm. That’s a lot of stranded people. [More]

United Takes Your Miles To Upgrade Stranger's Reservation

United Takes Your Miles To Upgrade Stranger's Reservation

It was incredibly generous of Wes to use his own frequent flyer miles to upgrade a random stranger’s reservation to Business Class. At least, it would have been if that’s what he had meant to do. He had called up to upgrade his wife’s reservation, and it seems that a typo in the confirmation number meant that someone else got the upgrade, and no one knows how Wes can get his miles back. [More]

F-16s Escort United Flight After Reclined Seat Leads To Slapfest

F-16s Escort United Flight After Reclined Seat Leads To Slapfest

We’ve all gotten annoyed at a passenger in front of us who reclines his seat too far into our space, but most of the time it doesn’t lead to two fighter jets escorting the plane for an unscheduled landing. [More]

The Airlines That Make Us Hate to Fly

The Airlines That Make Us Hate to Fly

Air travelers all have and use their own horror stories to determine which airline is the worst one around. But which U.S. carrier is statistically the worst company flying? American Eagle. [More]

Some Airlines Jettisoning First Class Seats

Some Airlines Jettisoning First Class Seats

Global austerity has lead some airlines to chuck first class seats out the air lock. [More]

An Insider's Look At A Four Hour United Express Delay

An Insider's Look At A Four Hour United Express Delay

If there was something that could delay United Airlines flight 1488 from Washington to Philadelphia, then it happened, writes our tipster dev. Although originally meant to be a short one hour flight, the delays stretched to over three hours. Dev writes that most of the delays were caused by the pre-flight crew: “Those of us in the front of the aircraft could hear the Trans States Airlines crew griping over the fact that the ground crew, another contract outfit (this group from Air Wisconsin Airlines Corporation), did not do their pre-flight prep work on the plane properly.” [More]

Shareholders Say "Voltron Unite!" To United-Continental Merger

Shareholders Say "Voltron Unite!" To United-Continental Merger

United and Continental are oh so close to merging, now that shareholders for both airlines have approved the deal. [More]

United Hates U.S. Diplomatic Relations With Pakistan

United Hates U.S. Diplomatic Relations With Pakistan

United has already mastered guitar bashing, so now the airline is moving on to more ambitious projects: screwing up diplomatic relations with other countries. [More]

Justice Dept. Clears Way For Continental-United Merger

Justice Dept. Clears Way For Continental-United Merger

The marriage between Continental and United Airlines got one huge step closer to happening on Friday when investigators at the Justice Department wrapped up their four-month inquiry into the merger and offered its blessing. [More]

Here's What A Merged United/Continental Plane Will Look Like

Here's What A Merged United/Continental Plane Will Look Like

Continental and United Airlines won’t officially join to form their airline Voltron for several months, but yesterday they released this image of how the branding on their planes will work once the merger is complete. [More]