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(afagen)
United Takes Your Miles To Upgrade Stranger's Reservation
By Laura Northrup on April 17, 2012 9:00 AM
14 Comments
It was incredibly generous of Wes to use his own frequent flyer miles to upgrade a random stranger's reservation to Business Class. At least, it would have been if that's what he had meant to do. He had called up to upgrade his wife's reservation, and it seems that a typo in the confirmation number meant that someone else got the upgrade, and no one knows how Wes can get his miles back. More »
F-16s Escort United Flight After Reclined Seat Leads To Slapfest
By Ben Popken on June 1, 2011 12:00 PM
68 Comments
We've all gotten annoyed at a passenger in front of us who reclines his seat too far into our space, but most of the time it doesn't lead to two fighter jets escorting the plane for an unscheduled landing. More »
The Airlines That Make Us Hate to Fly
By Paul Eng on April 12, 2011 1:30 PM
71 Comments
Air travelers all have and use their own horror stories to determine which airline is the worst one around. But which U.S. carrier is statistically the worst company flying? American Eagle. More »
Some Airlines Jettisoning First Class Seats
By Ben Popken on October 20, 2010 10:00 AM
57 Comments
Global austerity has lead some airlines to chuck first class seats out the air lock. More »
An Insider's Look At A Four Hour United Express Delay
By Chris Walters on September 22, 2010 10:33 AM
36 Comments
If there was something that could delay United Airlines flight 1488 from Washington to Philadelphia, then it happened, writes our tipster dev. Although originally meant to be a short one hour flight, the delays stretched to over three hours. Dev writes that most of the delays were caused by the pre-flight crew: "Those of us in the front of the aircraft could hear the Trans States Airlines crew griping over the fact that the ground crew, another contract outfit (this group from Air Wisconsin Airlines Corporation), did not do their pre-flight prep work on the plane properly." More »
Shareholders Say "Voltron Unite!" To United-Continental Merger
By Chris Morran on September 17, 2010 12:32 PM
21 Comments
United and Continental are oh so close to merging, now that shareholders for both airlines have approved the deal. More »
United Hates U.S. Diplomatic Relations With Pakistan
By Chris Walters on September 1, 2010 11:30 AM
72 Comments
United has already mastered guitar bashing, so now the airline is moving on to more ambitious projects: screwing up diplomatic relations with other countries. More »
Justice Dept. Clears Way For Continental-United Merger
By Chris Morran on August 30, 2010 5:24 AM
28 Comments
The marriage between Continental and United Airlines got one huge step closer to happening on Friday when investigators at the Justice Department wrapped up their four-month inquiry into the merger and offered its blessing. More »
Here's What A Merged United/Continental Plane Will Look Like
By Chris Morran on August 12, 2010 10:15 AM
48 Comments
Continental and United Airlines won't officially join to form their airline Voltron for several months, but yesterday they released this image of how the branding on their planes will work once the merger is complete. More »
(malgaze)
United Airlines Is The King Of Fees
By Chris Morran on July 22, 2010 10:00 AM
48 Comments
A newly released study shows that airlines around the globe are raking in cash from ancillary revenue like baggage fees. Worldwide, carriers collected $13.5 billion in fees last year, an increase of 43% over the previous year. And sitting high atop that pile was United Airlines. More »
Turbulence Injures Dozens Of Passengers On Diverted United Flight
By Chris Morran on July 21, 2010 9:00 AM
68 Comments
A United Airlines flight from Washington, D.C., to Los Angeles hit more than a few bumps in the road Monday night when turbulence not only caused the plane to be diverted to Denver, but also left at least 25 people injured. More »
(ryanfb)
United Removes Passenger From Flight After He Asks Whether A Meal Will Be Served
By Chris Walters on July 20, 2010 10:30 AM
115 Comments
Over at JoeSugarman.com, Joe writes that on his way home from a seminar in Austin, he settled into his first class seat—he's what United Airlines calls a 1K traveler because he flies over 100,000 miles with them every year—and asked the flight attendant, "Are you serving any meals during our flight?" A few minutes later, he writes, "two armed Austin police officers boarded the plane, looked at me and said, 'Sugarman, follow us.'" More »
(debaird™)
United Overloads Plane, Kicks Off Passengers Who Paid The Least For Their Tickets
By Chris Walters on July 19, 2010 11:30 AM
177 Comments
Last week, a United Airlines flight from Burlington to Washington, D.C. was deemed too heavy to fly, so the company had to decide who to boot off. In a moment of what was almost certainly accidental honesty, they targeted the 20 least profitable customers. We know this was their criteria because they announced it to the rest of the passengers, so those who remained were able to rest easy knowing that all the cheapskates, budget travelers and poor people were gone. More »
United Gate Bag Template 1" Shorter Than Check-In's, Makes You Gate Check Bag
By Ben Popken on July 13, 2010 2:00 PM
53 Comments
He thought he was golden but radio host Todd Schnitt had to check his carry-on unexpectedly because the baggage check template at the gate was one inch shorter than the one at check-in. More »
You're Most Likely To Get Stranded On The Tarmac With Delta And United
By Meg Marco on July 12, 2010 1:45 PM
17 Comments
Every month the Department of Transportation issues the Air Travel Consumer Report. This month the report has statistics about tarmac delays — and the numbers aren't good for Delta, United and their regional partners. More »
Passengers Sue To Stop Continental-United Merger
By Chris Morran on June 30, 2010 3:15 PM
18 Comments
With both Continental and United Airlines ready to say "I do," a group of peeved passengers has busted into the church prepared to give their reasons for why these two carriers should not be wed. More »
Is The Dominican Republic An International Destination? Airlines Disagree
By Carey Alexander on June 19, 2010 2:00 PM
130 Comments
American Airlines told Bill that he couldn't acces their international lounge because his flight from the Dominican Republic to Houston, which required a passport and a customs form, didn't count as an international flight. Bill's wife had paid $300 to upgrade Bill's ticket to first class expressly so he could access the lounge, and Bill wasn't sure what part of "international" American didn't seem to understand. Yet it turns out American might be right. More »
United Leaves Blind Passenger On Plane
By Chris Walters on May 18, 2010 2:01 PM
104 Comments
Jessica Cabot was born blind, but she'd been on two flights by herself before boarding a United Airlines flight last month, so she figured she knew what to expect. On all three flights, she was told by the flight attendants to remain seated until everyone else was off the plane, and then someone would help her off. That worked the first two times at any rate. More »
Will Love For Continental Make You Forget You're Flying United?
By Marc Perton on May 12, 2010 2:43 PM
27 Comments
While United Airlines has languished near the bottom of many quality and popularity rankings, Continental's image has stayed sky-high. And now that the two are merging, will the new United benefit from Continental's popularity — or will the new airline be derided as nothing more than the old United with a new set of paint? Industry-watchers questioned by Ad Age aren't very bullish: "Fares will be higher, and service will be reduced," warns Chris Elliott of elliott.org. More »
Airlines Made Nearly $8 Billion From Fees In 2009
By Chris Morran on May 6, 2010 12:14 PM
34 Comments
All those little surcharges to your airline tickets sure do add up. A recently released DOT report states that U.S. air carriers raked in $7.8 billion in fees last year, a 42% increase over 2008. More »
