United Airlines' Phone System Is Just Being Nostalgic About Refunds

United Airlines' Phone System Is Just Being Nostalgic About Refunds

The honeymoon may be over for recently wed United and Continental, and the merged company’s phone system is already daydreaming about its days as a swinging single, when customers could just call it up and ask for a refund on 30,000 unused miles. [More]

United CEO: Airfares Are Only Going To Get More Complicated

United CEO: Airfares Are Only Going To Get More Complicated

While regulators continue to push through rules intended to make airfares more transparent, airlines continue to pare base ticket prices down while charging fees for everything else that used to be included in the listed cost. Given all the potential permutations, it’s not surprising that Jeff Smisek, CEO of United Airlines, doesn’t see things getting simpler anytime soon. [More]

It Could Now Cost You Over $400 To Check A Bag On Some Flights

It Could Now Cost You Over $400 To Check A Bag On Some Flights

Fees for checked bags vary wildly, from absolutely nothing to arm-and-a-leg-and-an-ear. And according to a new round-up of fees from the various carriers, you might need to throw another limb in there if you’re checking an oversize bag on your international flight. [More]

United Says Photographing Staff Could Get You On 'No Fly' List, Continental Says You Deserve An Apology

United Says Photographing Staff Could Get You On 'No Fly' List, Continental Says You Deserve An Apology

Though United Airlines and Continental have been married for the better part of a year, the newlyweds haven’t begun to see eye-to-eye on everything. Take, for instance, a customer’s right to photograph a staffer’s name tag. United says it could get you banned from the airline and put on a “no fly” list, while Continental says that’s just not so. [More]

Continental Cancels 24 Flights After Pilots Come Down With Mystery Illness At The Same Time

Continental Cancels 24 Flights After Pilots Come Down With Mystery Illness At The Same Time

Some sort of mysterious flu bug must be circulating the in cockpits of Continental flights. The airline has been forced to cancel 24 flights today because too many pilots called in sick. [More]