United Airlines Will No Longer Charge $50 To Get A Hardship Refund

United Airlines Will No Longer Charge $50 To Get A Hardship Refund

While it seems like the major players in the travel industry are constantly coming up with new ways to charge customers more money, travelers flying on United Airlines can say good-bye to at least one fee: the carrier announced it’ll no longer charge a hardship refund fee of $50. [More]

DOJ Sues To Stop United And Delta From Swapping Slots At NYC-Area Airports

DOJ Sues To Stop United And Delta From Swapping Slots At NYC-Area Airports

When two major companies decide to get along, it’s not quite so simple as exchanging friendship bracelets — each side usually sees some benefit. For example, airlines United and Delta want to get friendly, so they’ve agreed to swap slots at two New York City-area airports. One hitch, however, is that the United States Department of Justice isn’t a fan of the plan. [More]

Police: United Airlines Passenger Walked Onto Plane, Claimed He Had A Bomb In His Bag

Police: United Airlines Passenger Walked Onto Plane, Claimed He Had A Bomb In His Bag

Whether you’re lying or telling the truth, the thing about saying you have a bomb in your bag on an airplane is you’ll get in trouble either way: a Massachusetts man has a court date this morning after walking onto a United Airlines flight last night out of Boston and allegedly announcing that he was carrying an explosive device. [More]

United Airlines Apologizes To Disabled Passenger Who Crawled Off Flight

United Airlines Apologizes To Disabled Passenger Who Crawled Off Flight

United Airlines has issued an apology to a disabled passenger who ended up crawling off the plane after he was told he’d have to wait another 15 to 20 minutes for a wheelchair, on top of the 15 minutes he waited for the other passengers to deplane and 15 minutes he’d already spent expecting his wheels. [More]

(David Transier)

United Airlines Revamping Boarding Process, Coffee Options

With a newly appointed interim CEO at the helm, United Airlines is moving forward with plans to win back customers’ trust: testing a new boarding procedure and revamping one part of its beverage menu.  [More]

United Names Interim CEO While Oscar Munoz Recovers From Heart Attack

United Names Interim CEO While Oscar Munoz Recovers From Heart Attack

For the second time in just over two months, the United Airlines board of directors has announced a new leader as its recently appointed CEO, Oscar Munoz recovers from a heart attack. [More]

A nursing woman claims that a United employee suggested she pump in the terminal's pet relief area. (@lizabethmeagher)

United Passenger Says Airline Suggested She Pump Breast Milk In Pet Relief Area

Over the years, airlines have been found to be less than welcoming when it comes to nursing mothers: a flight attendant shaming a women for breastfeeding during a flight or the carrier that made a mother check a bag containing her breast pump. That rocky relationship continued this week as a United Airlines passenger says she was instructed to use a “pet relief’ area for pumping purposes.  [More]

New United CEO Apologizes For 5 Years Of Merger-Related Problems

New United CEO Apologizes For 5 Years Of Merger-Related Problems

The five-year-old marriage between United and Continental airlines appears to be hitting the seven-year itch a few years early, as new United CEO Oscar Munoz began his tenure acknowledging the mega-merger may not have been such a good idea after all.  [More]

United Airlines Apologizes To Couple Who Found Full Barf Bag In Seat-Back Pocket

United Airlines Apologizes To Couple Who Found Full Barf Bag In Seat-Back Pocket

Perhaps the only thing worse than actually having to use a barf bag on a flight is finding out that someone else used it before you got to your seat… and it’s still sitting in the seat-back pocket. What’s a totally grossed out passenger to do? One couple turned to the media after a recent United Airlines flight that found them dealing with another traveler’s leftovers. [More]

Ousted United Airlines CEO Smisek Scores Millions Of Dollars, Free Flights, Airport Parking Forever

Ousted United Airlines CEO Smisek Scores Millions Of Dollars, Free Flights, Airport Parking Forever

I’m not saying I want to be fired in the middle of an investigation into a scandal involving one of the country’s busiest airports, but if it were to happen, I’d want the same deal that ousted United Airlines CEO Jeff Smisek is getting. [More]

United Airlines CEO Jeff Smisek Steps Down Amid Investigation

United Airlines CEO Jeff Smisek Steps Down Amid Investigation

One of the nation’s largest airlines has lost its CEO and two other top executives, as United Airlines CEO Jeff Smisek has stepped down from the company’s top post in the midst of a federal investigation into the airline. [More]

United Airlines Customer Service Reps Learn That Working From Home Comes With 20% Pay Cut

United Airlines Customer Service Reps Learn That Working From Home Comes With 20% Pay Cut

Last week, United Airlines decided to shutter two of its customer service call centers — one in Detroit and one in Honolulu — but did so without plans to lay anyone off. Instead, these airline staffers could either move to Chicago or Houston to work in a call center, or they could work from home, but with a pay cut. [More]

United Airlines Passenger Tied To Seat After Becoming Aggressive On Transatlantic Flight

United Airlines Passenger Tied To Seat After Becoming Aggressive On Transatlantic Flight

The long trip across the Atlantic got a bit longer for passengers on a United Airlines flight from Tel Aviv to Newark after one passenger reportedly became aggressive and had to be restrained for much of the 11-hour journey. [More]

Delta Will Give Business Customers Travel Credits If Its On-Time Rate Dips Below Both United & American

Delta Will Give Business Customers Travel Credits If Its On-Time Rate Dips Below Both United & American

In a move that seems meant to reassure business customers while simultaneously patting itself on the back for a job well-done, Delta Air Lines is talking up its current lead over United Airlines and American Airlines in the area of on-time flights by promising to pay travel credits into corporate accounts if it falls behind its rivals. [More]

Guy Late For His Flight Accused Of Running Onto Airport Ramp In Attempt To Stop Departing Plane

Guy Late For His Flight Accused Of Running Onto Airport Ramp In Attempt To Stop Departing Plane

It might sound like a scene from a romantic comedy: A man is on his way to his high school reunion, but he’s late for his flight, he goes all out in his efforts to keep the plane from leaving without him, he reunites with his former love, all ends well, etc. Except in real life, police weren’t pleased with a man accused of running into a secure area of the Denver Airport to try to halt a departing plane he was supposed to be on. [More]

Lawsuit Claims Unattended United Airlines Serving Cart Fell On, Injured Passenger

Lawsuit Claims Unattended United Airlines Serving Cart Fell On, Injured Passenger

Anyone who’s left their elbow and knee in the airplane aisle knows — getting bumped by the beverage cart isn’t a pleasant experience. But one couple who flew on a United Airlines flight from Hawaii to Japan say in a new lawsuit that their flight crew left a service cart unsecured and on its own in the aisle, claiming that it fell on the man, injuring his leg. [More]

Consumers Have Filed 75 Antitrust Lawsuits Against Delta, American, United & Southwest Airlines Since July

Consumers Have Filed 75 Antitrust Lawsuits Against Delta, American, United & Southwest Airlines Since July

Shortly after the Department of Justice announced in early July that it had opened an investigation into alleged collusion between major airlines to keep ticket prices high two groups of passengers filed lawsuits against the major U.S. carriers. Since then, the legal system has been inundated with strikingly similar complaints from travelers. [More]

United Airlines Flight Turns Around After Sparks Spotted Coming From Seats In First Class

United Airlines Flight Turns Around After Sparks Spotted Coming From Seats In First Class

Sparks were flying on another United Airlines flight this week, though this time it wasn’t due to a fight on a flight: passengers reported seeing sparks coming from some first class seats on a plane headed to Los Angeles from London, prompting the pilot to turn the plane around after two hours in the air. [More]