1
united-airlines
united-airlines
(Marike79)
United Passenger: Airline Lost My Wheelchair, Sent Me One Belonging To Another Passenger
By Chris Morran on May 25, 2012 3:00 PM
33 Comments
A man in California claims that United Airlines not only lost his wheelchair, but that the airline denies he ever checked one on the plane, all while sending him a replacement wheelchair belonging to a different United passenger. More »
(afagen)
United Ends Preboarding Policy For Families With Small Kids
By Chris Morran on May 25, 2012 1:02 PM
133 Comments
While airlines love to put out press releases for even the smallest improvements in service, they tend to be pretty quiet when they do something that might tick off customers. Thus, many people are just learning now that back in April, United Airlines ended its policy of allowing families with small children to board flights early. More »
United/Continental Pilots Get Authority To Call Strike Vote
By Chris Morran on May 18, 2012 11:23 AM
8 Comments
Even though United Airlines and Continental have merged just about everything else, the pilots remain represented by two different groups at the Air Line Pilots Association. Even so, all pilots for the merged carriers received union approval to ask members to vote on a strike if negotiations with management break down. More »
Flying While Fat: Research And Self-Awareness Mean Smooth Travel
By Laura Northrup on May 17, 2012 11:33 AM
109 Comments
Reader Mechpaul is a large man. He used to avoid flying, afraid of what would happen if he was too big for his seat, encroaching on his neighbors' space and potentially being humiliated and marched off the plane. Instead of approaching his flight with fear, he armed himself with two essential tools: a measuring tape and the Internet. He used these to find out whether he would fit in a United Airlines seat, and to plan accordingly. More »
Survey Finds Best & Worst Airlines For Redeeming Rewards Miles
By Chris Morran on May 17, 2012 11:15 AM
23 Comments
It's incredibly easy to pile up airline miles. I think I just earned 400 miles for merely mentioning this fact. But as you may have already discovered, it's not always so simple to actually redeem those miles. A new survey looked at dozens of domestic and international carriers to find which ones were more likely to have seats available for rewards travel. More »
Petition Gets United To Remove Ban On Pit Bulls, 8 Other Breeds
By Chris Morran on May 8, 2012 5:00 PM
53 Comments
After United Airlines merged with Continental, it adopted its new spouse's PetSafe program, which includes perks like climate-controlled transport and cargo holds, and the ability to track your pets' whereabouts. But it also meant that nine breeds of dog, including pit bulls, were no longer allowed to fly United. Following customer backlash in the form of nearly 46,000 signatures on a petition, the airline has changed its tune. More »
(MFfan310)
United Airlines' Phone System Is Just Being Nostalgic About Refunds
By Chris Morran on May 7, 2012 4:15 PM
5 Comments
The honeymoon may be over for recently wed United and Continental, and the merged company's phone system is already daydreaming about its days as a swinging single, when customers could just call it up and ask for a refund on 30,000 unused miles. More »
(Cea.)
Stuck In Mexico Without Any Bags Thanks To Gate-Checked Carryon
By Laura Northrup on May 7, 2012 8:00 AM
42 Comments
Edwin's wife flew to Mexico last week, toting only her carry-on luggage. United Airlines personnel made her gate-check the suitcase, telling her that it was too big and that she would definitely get it back when she landed. She hasn't seen her suitcase since, and suspects it might have been stolen. United, as of yesterday, refused to give Edwin or Mrs. Edwin any answers. More »
(MFfan310)
Why Has United Airlines Taken A Month To Not Process My Ticket Vouchers?
By Chris Morran on April 30, 2012 12:45 PM
26 Comments
Back in July 2011, Consumerist reader Mary and her husband were awarded a total of $800 worth of ticket vouchers from United after they were bumped from a flight. Problem is, now that she's trying to actually use those vouchers, no one at United seems to have any idea what to do with them. More »
(afagen)
United Screws Up Couple's Reservation, Says It Still Might Be Travelers' Fault
By Chris Morran on April 24, 2012 11:00 AM
51 Comments
When a couple en route to their wedding in Las Vegas arrived at the airport yesterday, they found that United had no record of their ticket, in spite of having paid for a ticket and receiving a confirmation number from the airline. More »
American & United Do What We Didn't Want Them To, Join Delta In Fare Hike
By Mary Beth Quirk on April 19, 2012 10:00 AM
27 Comments
Remember yesterday when we were like, yeah, it would stink if other airlines joined with Delta in attempting to hike fares by $10 to $20? Guess what, everyone? Some went ahead and did that. American Airlines and United Airlines threw their pricey hats in the ring. More »
Don't Attack The Flight Attendant Because Your Bag Doesn't Fit In The Overhead Bin
By Mary Beth Quirk on April 18, 2012 2:00 PM
51 Comments
Listen, we know it's annoying when you either have to pay a fee to check your bag or try to elbow out your fellow passengers for overhead bin space. But (allegedly!) assaulting a flight attendant trying to check your bag will get you arrested, and is just bad form. More »
(afagen)
United Takes Your Miles To Upgrade Stranger's Reservation
By Laura Northrup on April 17, 2012 9:00 AM
14 Comments
It was incredibly generous of Wes to use his own frequent flyer miles to upgrade a random stranger's reservation to Business Class. At least, it would have been if that's what he had meant to do. He had called up to upgrade his wife's reservation, and it seems that a typo in the confirmation number meant that someone else got the upgrade, and no one knows how Wes can get his miles back. More »
United/Continental Systems Merger Makes Flight Reservations Magically Disappear
By Laura Northrup on April 11, 2012 9:30 AM
45 Comments
To be honest, I have to start this post by blaming Ryan and his wife. I don't know what they were thinking. They assumed that just because they booked their round-trip tickets to and from Cancun two months ahead of their vacation and had an itinerary and confirmation numbers, they had an actual reservation. Maybe they did at one point. But between February and April, Continental and United combined their computer systems as part of their Air Voltron merger. Reservations mysteriously disappeared from the system, including theirs. And that's how Ryan and the pregnant Mrs. Ryan ended flying coach from Cancun and stuck in Houston instead of flying first-class all the way home to Detroit. More »
(afagen)
Broken Toilets Leave United Passengers Stranded In Alaska For Two Days
By Chris Morran on March 21, 2012 11:35 AM
35 Comments
A United Airlines flight from San Francisco to Shanghai had to make a two-day pit stop in Anchorage, Alaska, after it was discovered that some of the jet's toilets weren't functioning properly. More »
(jendubin)
Some Airlines Starting To Get It, Installing Roomier Overhead Bins
By Mary Beth Quirk on March 12, 2012 10:00 AM
67 Comments
After seeing countless passengers refusing to believe that their wheelie bag isn't going to fit in closed bins, while others just will not listen to flight attendants' pleas of "please don't put your coat in the overhead bin," some airlines are actually expanding the size of their overhead bins. More »
(RAWRZ!)
United/Continental Merger Has Mysteriously Moved Cities Closer Together
By Chris Morran on March 6, 2012 12:15 PM
44 Comments
There are a lot of things that happen when airlines merge — planes get repainted, airport gates get redecorated, frequent flier programs get combined. But there's an interesting phenomenon occurring in the wake of the union between United and Continental — cities are suddenly no longer as far apart as they used to be. More »
Frequent Flier Mile Auctions Look Like A Sucker Bet
By Chris Morran on March 6, 2012 11:34 AM
7 Comments
If you're a member of any of the major airlines' frequent flier programs, you've probably received e-mails trying to get you to use those miles to bid on auctions for anything from resort getaways to Kentucky Derby passes. But the people who win these auctions may just be tossing away good miles. More »
( frankieleon)
Prepare For The Worst: Continental & United Merging Computer Systems
By Mary Beth Quirk on February 29, 2012 4:00 PM
32 Comments
Are you flying United or Continental this weekend? Betcha didn't know that the now merged companies are planning on shifting all of their computer systems over on Saturday, with the potential to affect thousands of passengers in a very unfun way. Including yours truly, who happens to be flying Continental on Sunday. More »
United Plane Forced To Make Emergency Landing On Its Nose In Newark
By Mary Beth Quirk on February 28, 2012 1:00 PM
28 Comments
Passengers on a United Shuttle Air Express jet had a bit of a nerve-wracking experience last night, as the plane was forced to make an emergency landing at Newark Airport after the front landing gear failed to deploy. The pilot was able to bring the plane down safely, eventually, with its nose resting on the pavement. More »
