United Airlines Invests In Alternative Fuel Company, Plans To Use Biofuel In Trips This Summer

United Airlines Invests In Alternative Fuel Company, Plans To Use Biofuel In Trips This Summer

Last year, Southwest Airlines announced it would start using biofuels created from forest remnants to power some flights beginning in 2016. Today, United Airlines raised the stakes in the alternative jet fuel game, announcing plans to fly a plane this summer using fuel generated from farm waste and oils derived from animal fats, while also investing millions of dollars in other alternative fuel processes.  [More]

(Daquella manera)

United Airlines Flight Forced To Turn Around After Passenger Refuses To Stop Smoking

Though it might seem like “no smoking” signs on airplanes aren’t even needed anymore — who could possibly think lighting up a cigarette in an enclosed cabin filled with other people is okay? — there are apparently those out there who still need reminding that smoking isn’t allowed. To wit: a United Airlines flight headed to Boston from Denver was forced to turn around after a passenger reportedly lit up and refused to stop smoking. [More]

United Flight Delayed In Belfast Because Of Crackers, Could Cost Airline $550,000

United Flight Delayed In Belfast Because Of Crackers, Could Cost Airline $550,000

It’s amazing what a craving for a salty snack can do to people, like say, even divert an airplane. Or at least that’s the reason being given for a situation over the weekend in which nearly 300 United Airlines passengers crew members were stuck at a Belfast airport for nearly 24 hours. [More]

Disruptive Passenger Leaves Fellow United Travelers Stranded In Belfast Terminal For Nearly 24 Hours

Disruptive Passenger Leaves Fellow United Travelers Stranded In Belfast Terminal For Nearly 24 Hours

United Airlines had a decidedly less-than-stellar week when it came to dealing with larger-scale customer service issues. Just days after the company faced the ire of travelers who had to spend the night hunkered down at a cold Canadian military base, the airline found itself on the receiving end of more backlash after nearly 300 passengers and crew were made to wait five hours on the tarmac and sleep in a closed terminal after their flight was diverted.  [More]

(Adam Fagen)

Passengers On Diverted United Airlines Flight Recall Sleeping On Cots At A Canadian Military Base

From time to time a fight is delayed, canceled or diverted for unforeseen reasons, leading to often annoying and unanticipated disruptions for travelers. Such was the case over the weekend when a United Airlines flight was diverted to a Canadian military base. But it wasn’t the unplanned change of course that left passengers unhappy with the airline, it was their only option for accommodations: a cold military base. [More]

(Alan Sheffield)

Does Booking Direct With The Airline Actually Offer You The Lowest Price?

It’s no secret that some airlines have little love for online travel-booking sites. Southwest only lets travelers book fares directly through the airline and Delta has cut ties with a number of booking/listing sites, including TripAdvisor. The airline industry claims that booking directly will get consumers the lowest prices on airfare, but is that true? [More]

There Might Be Fewer Available Seats On Your Next Delta Or United Flight

There Might Be Fewer Available Seats On Your Next Delta Or United Flight

At least two major U.S. airlines are looking at the possibility of cutting the number of seats offered on flights later this year; a move that could make it more difficult and more expensive for travelers to get to and fro. [More]

Computer Glitch Grounded All United Airlines Flights Tuesday Morning

Computer Glitch Grounded All United Airlines Flights Tuesday Morning

For the second time in two months technology proved to be a formidable foe for major U.S. airlines; this time grounding all United Airlines flights for a short period on Tuesday.  [More]

(benh57)

Report: Airlines Get A Lot Of Hate On Social Media, Especially The Big Ones

As often as we use social media to proclaim our likes and loves, just as often we air grievances to our friends and the world — including complaints about the companies we do business with. When it comes to talking about airlines on social media, a new report says it’s a negative arena, especially when it comes to the largest carriers. [More]

(Adam Fagen)

United Offers “Bug Bounty” Of Up To 1 Million Miles For Hackers Who Find Vulnerabilities In Website, Mobile App

While big companies are known to quietly seek out the services of white-hat hackers to test for weaknesses in their networks and websites, it’s not every day that a major airline publicly offers a “bounty” to people who can diagnose vulnerabilities in its systems. [More]

(paul_houle)

What Are The Best And Worst Airlines For Using Rewards Travel?

So you’ve racked up a bunch of frequent flier miles or loyalty points or whatever your preferred airline calls them, but can you actually use those rewards to book free travel when you want? For some U.S.-based carriers, the answer ranges from “almost definitely” to “good luck.” [More]

(Adam Fagen)

Family Claims They Were Escorted Off United Airlines Flight After Autistic Daughter Deemed Disruptive

A trip home from the most magical place on earth was anything but magical for an Oregon family after they claim their United Airlines flight made an emergency landing and they were escorted from the flight because of their autistic daughter. [More]

(Paul Thompson)

In Which An $8 In-Flight Video Charge Led To A $5M Class Action Lawsuit Against United Airlines

When buckling in for an hours-long flight, travelers might choose to pass the time by reading a book, listening to music or enjoying a few television shows or a movie via the in-flight services connection. While those are all viable options, the latter is typically only available under certain circumstances. But one woman says that wasn’t made clear, and now she’s suing United Airlines for $5 million. [More]

Judge Throws Out United’s Lawsuit Against “Hidden City” Airfare Site Skiplagged.com

Judge Throws Out United’s Lawsuit Against “Hidden City” Airfare Site Skiplagged.com

Last fall, both United Airlines and Orbitz sued travel-booking startup Skiplagged.com, which helped travelers find so-called “hidden city” tickets where you book a multi-stop itinerary with the intention of not flying all the way to the end. Orbitz settled its part of the case in February, but the United suit continued — until yesterday, when a federal judge dismissed the airline’s complaint, but not because the airline didn’t have a case. [More]

(Dave Transier)

United Airlines Foots The Bill To Fly Dog Missing For Four Years Back To Family

It’s not every day you see a dog flying first class – for free – on an airplane. But that’s exactly what passengers on a flight from Iowa to Louisiana witnessed Wednesday, as United Airlines footed the bill to reunite a dog with his family after going missing four years ago. [More]

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(David Transier)

Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey

Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year.  [More]

(afagen)

FAA Steps Up Oversight Of United Airlines, Citing Violations Of Pilot Qualifications & Scheduling Issues

The Federal Aviation Administration has been fixing its baleful stare on United Airlines for the last two months, after writing in a letter to the airline pointing out potential risks due to alleged repeated violations of mandatory pilot qualification and scheduling requirements. [More]