(Adam Fagen)

Rapper Will.i.am Late For United Flight, Throws Twitter Tantrum

When you’re flying internationally, you should be sure to leave plenty of time until your flight when you arrive at the airport, especially if you plan to check bags. Let’s say three hours if you’re flying out of a sprawling air metropolis like New York City’s JFK airport. These limits apply even if you are famous. Yes, even if you’re one of the Black Eyed Peas. [More]

Which Airlines Have The Most Comfortable Coach Seats?

(frankieleon)

“Oh, goodie! I get to sit in coach for X amount of hours! I can’t wait to stretch out and relax,” said no one ever before flying, because in economy class, luxurious leg room and a sweet ratio of cushion to rump comfort is not what you’re paying for. That being said, some airlines are better at pleasing our behinds than others, according to a new poll released this week. [More]

United Airlines Reply Robot Returns, Responds To Complaint By “Mr. Human”

United Airlines Reply Robot Returns, Responds To Complaint By “Mr. Human”

The fill-in-the-blank customer service robot that gave us the heartfelt letter apologizing to (CUSTOMER NAME) for (SPECIFIC EVENT) has returned — and like all sequels, this time… it’s personal. [More]

United Airlines Flight Diverted After Report Of Kidnapped Child Onboard

(afagen)

Passengers on an International flight from Dulles International Airport to Beijing were caught up in the middle of a custody battle turned potential kidnapping situation last night, when the FBI ordered the United Airlines flight to to turn back because a kidnapping suspect was on board with her child. [More]

United Flight Diverted After Passenger Uses Banned Seat Recline Jammer, Starts Scuffle

United Flight Diverted After Passenger Uses Banned Seat Recline Jammer, Starts Scuffle

I’ve always been of the thought that if a flight is less than two hours there’s no need to recline my seat, but anymore than that and it’s fair game. One man apparently doesn’t see it that way and his use of a seat recline jammer got him and the woman in front of him removed from the plane. [More]

United Revamps First Class Meals With Fresh Sandwiches, Salads And Italian Wine

United Revamps First Class Meals With Fresh Sandwiches, Salads And Italian Wine

Less than a month after American and US Airways announced they would be cutting first class meals for shorter flights, rival United Airlines is gearing up to take its offerings for top-dollar passengers back a few decades – champagne-like drinks and all. [More]

Uber Infiltrates Chicago Airports Thanks To Partnership With United Airlines

Uber Infiltrates Chicago Airports Thanks To Partnership With United Airlines

Airports have long been the domain of taxi cabs, limos, and licensed car services. Ride-sharing services haven’t really been able to break that stronghold, though some have tried. But travelers to one of America’s busiest airports may soon have new options as a result of a new arrangement between United Airlines and Uber. [More]

(Sathish J)

Yet Another Airline Passenger Arrested For Groping Sleeping Woman

To all air travelers, but mostly to my fellow males — What the hell is wrong with some of you? It pains me to write yet another story about a passenger accused of molesting a sleeping woman in the seat next to him, but it apparently happened over the weekend on a United flight from Tokyo to Newark. [More]

(frankieleon)

United Airlines Has A Bedbug Problem, But Not On Their Planes

Itchy, bitty Bedbugs caused immense problems for hotels, pre-teen clothing stores and movie theaters (yeah, it happened) in the past, but it looks like they’re moving up in the world; all the way to the 16th floor of Chicago’s Willis Tower – home to United Airlines. [More]

United Fliers, Prepare To Be Bored By This Punishingly Long “Humorous” Safety Video

United Fliers, Prepare To Be Bored By This Punishingly Long “Humorous” Safety Video

Even people who haven’t flown are pretty familiar with the basics of the safety spiel the cabin crew gives before takeoff — no smoking, buckle your seatbelt and keep it buckled, know where the exits are, don’t freak the f*#$ out when the oxygen bag thing drops, and if we crash into the water and manage to survive, you can float in the freezing water on your seat cushion. The more concise an airline can make these statements, the better. But United Airlines thinks that the best way to make you give a hoot about airline safety is to make you watch a 4.5-minute video that tries to tickle your funny bone. [More]

United Airlines Forgets To Finish Letter About (SPECIFIC PROBLEM)

United Airlines Forgets To Finish Letter About (SPECIFIC PROBLEM)

A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear that the person who sent the letter had forgotten to use (CUSTOMER RELATIONS MANAGEMENT SOFTWARE) to fill in the blanks, resulting in a Mad Libs apology of sorts. Naturally, the recipient posted it to (POPULAR SOCIAL MEDIA SITE). [More]

What Happens To Your Plane Ticket When There’s A Death In The Family?

(frankieleon)

There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]

(Twitter)

United Airlines Flight Makes Emergency Landing After Slide Deploys Midflight

You never want to be a in a situation where the inflatable emergency exit slide on your airplane deploys, as its “emergency exit” name implies there is an emergency and you should be exiting. But what about when that slide is the emergency? [More]

United Changing Frequent-Flier Program To Reward Big Spenders

United Changing Frequent-Flier Program To Reward Big Spenders

For years, traditional frequent-flier plans awarded miles on the distance flown, but those days seem to be winding down. Now you have to spend more to earn more, and United Airlines is joining the ranks of airlines rewarding passengers who don’t book the cheapest tickets. [More]

United Flight Diverted Because Passengers Aren’t Supposed To Charge The Cockpit

United Flight Diverted Because Passengers Aren’t Supposed To Charge The Cockpit

What should have been a few-hour flight from Houston to New York City on Saturday evening turned into an 8-hour slog with a long stopover in Memphis for passengers of United flight 1435, which never made it all the way to its intended destination. All because a passenger decided to rush the cockpit. [More]

United Airlines Pilots Call For CEO To Be Bumped From The Company

United Airlines Pilots Call For CEO To Be Bumped From The Company

It’s been a rough few weeks for United Airlines; once again coming in dead last in an annual customer satisfaction survey of major U.S. carriers, and then posting a quarterly loss of nearly half a billion dollars while Delta and American earned huge profits. Now the leadership of the largest chapter of the United pilots union is making no attempt to hide their disapproval of CEO Jeff Smisek. [More]

Woman Ticketed For Google Glass Says United Airlines Asked Her To Take Off Device For “Security Reasons”

Woman Ticketed For Google Glass Says United Airlines Asked Her To Take Off Device For “Security Reasons”

You may remember the case from a few months ago of the California woman who received a traffic ticket for, among other things, driving while sporting Google’s wearable Glass device. That case was subsequently thrown out, but that same Glass wearer says United Airlines recently told her she had to take her device off while on the plane. [More]

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

Earlier this week a Dutch teenager landed in hot water after sending a threatening tweet to American Airlines. While the teen says she was joking, the airline took the threat seriously, as it should have. After a number of copycat tweets, nearly all airlines have been keeping a close eye on social media. That vigilance resulted in a temporarily grounded United Airlines flight Wednesday evening. [More]