Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Spirit Airlines Brings Up Rear In Latest Airline Customer-Satisfaction Scores

Time Warner Cable and merger-partner Comcast have very little company among the lowest-scoring companies on the American Customer Satisfaction Index, but now that ACSI has added Spirit and Frontier to its airline rankings, TWC can no longer claim the honor of having the lowest survey score of all U.S. companies in the Index. [More]

(David Transier)

Airline Performance Slips; Virgin America Named No. 1 For Third Time In Annual Airline Survey

Many consumers have a love-hate relationship with airlines: We love that they get us from point A to point B faster than a car, but we hate all the little fees, the inevitable delays and the occasional lost bag. It looks like all that hate once again won out, as this year’s Airline Quality Rating Survey found performance declined across all customer-focused categories just a year after the industry’s best scores in 25 years. The only carryover from the hopeful 2013 report was Virgin America’s ranking as top airline for the third consecutive year.  [More]

(afagen)

FAA Steps Up Oversight Of United Airlines, Citing Violations Of Pilot Qualifications & Scheduling Issues

The Federal Aviation Administration has been fixing its baleful stare on United Airlines for the last two months, after writing in a letter to the airline pointing out potential risks due to alleged repeated violations of mandatory pilot qualification and scheduling requirements. [More]

(afagen)

United Airlines Flight Forced To Turn Around After Passenger Reportedly Makes Run For Cockpit Door

A United Airways flight bound for Denver was forced to turn back to Washington Dulles Airport after a passenger reportedly made a rush for the cockpit door, and had to be restrained. An airline spokesman says the passenger “failed to comply with crew instructions” last night. [More]

(Atwater Village Newbie)

Woman Says United Airlines Flight Attendant Shamed Her For Breastfeeding During Flight

For years now nursing mothers have encountered any number of displeased looks, rude remarks and requests to cover up. A Vancouver mother says she was the latest victim of such a run-in when a flight attendant on a United Airlines flight tossed a blanket to her husband in an attempt to get her to cover up.
[More]

United Airlines Warns Pilots About Safety Concerns

United Airlines Warns Pilots About Safety Concerns

Following four incidents that United Airlines dubs “safety events and near-misses,” the carrier has issued a warning to its pilots about “significant safety concerns,” and asking them to cut down on potentially disastrous mistakes. [More]

DOT Won’t Force United To Honor Super-Low First-Class Fares Resulting From Glitch

DOT Won’t Force United To Honor Super-Low First-Class Fares Resulting From Glitch

Earlier this month, several people figured out that they could book super-cheap airfares on United Airlines’ website if they made it look like they were accessing the site from Denmark. The airline canceled those tickets after getting wind of the loophole, which it blamed on a software glitch. Thousands of people complained to the Dept. of Transportation, arguing the airline was illegally raising airfares post-purchase, but the DOT has decided that isn’t the case. [More]

(afagen)

United Blames Ridiculously Cheap First-Class Fares On Software Glitch, Won’t Honor Those Tickets

Yesterday, a travel blogger figured out that by changing United Airlines’ online booking page to Denmark, travelers could take advantage of what appeared to be a crazy conversion rate to buy super cheap tickets between London and Newark. But what do they say when something seems too good to be true? Yup. It probably is: United now says it won’t be honoring those fares, blaming a third-party software provider. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014

(bravoinsd)

There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

Orbitz Settles Suit With “Hidden City” Ticket Site Skiplagged.com

Orbitz Settles Suit With “Hidden City” Ticket Site Skiplagged.com

Back in November, United Airlines and Orbitz sued Skiplagged.com, a site offering so-called “hidden city” fares that can save you money by booking a ticket on a flight you never intend to take to its final destination. Now Skiplagged’s owner and Orbitz say they have reached a deal to keep their dispute out of court. [More]

(afagen)

Medics Check Passengers On United Airlines Flight After Cabin Pressure Issue Forces Emergency Landing

Medical personnel were on hand to check out 175 passengers complaining of feeling ill aboard a United Airlines flight, after an issue with cabin pressure forced the flight to turn around and make an emergency landing. [More]

(Adam Fagen)

Passengers Sue United Airlines Claiming Cancellations Led To 28-Hour Delay, Poor Conditions

When planning to catch a flight from Newark to Tel Aviv passengers understand they’re in for a rather long excursion. But when that trip takes several unexpected turns – two cancellations and a pilot who refused to fly – creating a 28-hour delay, it’s fairly reasonable to think travelers would be a little upset. It’s for those reasons that 71 passengers have filed a lawsuit in Israel against United Airlines seeking more than $4,000 in damages per person. [More]

(frankieleon)

Thieves Used United, American Airlines Customer Accounts To Book Free Trips, Upgrades

If you had boat-loads of miles saved on your American Airlines or United Airlines account you might want to make sure they’re still around, now that botmoh airlines have confirmed thieves used stolen usernames and passwords to book free trips or upgrades. [More]

United Flight Attendants Refused To Fly Due To Safety Concerns, Were Fired

United Flight Attendants Refused To Fly Due To Safety Concerns, Were Fired

There was something unusual about a United Airlines 747 waiting at the San Francisco airport. Someone had drawn a picture in an oil slick on the back of the plane, and the flight attendants scheduled to work the next flight, to Hong Kong, found it threatening. They refused to fly, fearing an explosive or some other kind of attack. The flight was ultimately canceled, and the flight attendants were fired for insubordination. [More]

Family Wants United To Apologize For Treatment Of Special Needs Daughter

Family Wants United To Apologize For Treatment Of Special Needs Daughter

A family from New Jersey had previously flown with their daughter, who is a stroke survivor in addition to being quadriplegic. While FAA regulations require kids over 2 to have their own seats, their daughter is the size of a 1-year-old and unable to sit up on her own. This led to a dispute between the family and a flight attendant that kept their plane grounded for an hour. Now the family wants an apology. [More]

(Photo: Twitter user @theregoesbabs)

United Airlines Feels Internet’s Wrath Over Photo Of Dog On Rainy Tarmac

Let’s face it, most people aren’t exactly fans of the airline industry. On the other end of the love/hate coin are dogs, which most of us at least find adorable. So when an airline is accused of leaving a caged dog out on in the rain on an airport tarmac, you can imagine which side the Internet landed on. [More]

United Passenger Sues Airline, Says She Was Arrested For Changing Seats

United Passenger Sues Airline, Says She Was Arrested For Changing Seats

Just about anyone who has had the luxury of flying on a plane with several empty seats has probably moved to another seat to gain a few inches of personal space. But a passenger on a United flight says she was removed from the flight for wanting to relocate within the cabin and jailed for then trying to remain on board. [More]

(TheeErin)

Report: Envoy Air, ExpressJet More Likely To Lose Your Bags; Virgin, Frontier Least Likely

Each time I check my suitcase before hopping a flight, I say a little prayer that my things will make to my final destination. Luckily for me, I’ve had few issues with checked baggage (knock on wood), but thousands of other passengers haven’t been so fortunate. In fact, a new report from the U.S. Department of Transportation reveals that more than 1.6 million consumers have filed mishandled baggage reports in the first nine months of 2014. So, is there one airline that’s more apt to lose your luggage? Probably. [More]