It's a little hard to parse that spaghetti-like mess at the lower end of this graph, but it's quite easy to spot Spirit soaring high above the rest of the competition (Source: U.S. PIRG)

Spirit Airlines: The Most Complained-About Carrier In The U.S.

Yes, we’ve repeatedly made fun of delusional Spirit Airlines CEO Ben Baldanza for his claim that his company is the “most consumer-friendly” airline around, especially when it comes in dead-last in traveler opinion surveys and is the only U.S. carrier to make a recent list of the world’s worst airlines. And a new study confirms that Spirit’s passengers are several times more likely to complain than passengers on any other domestic carrier. [More]

No Lime In Your In-Flight Vodka Tonic? Blame Bad Weather, Drug Cartels

No Lime In Your In-Flight Vodka Tonic? Blame Bad Weather, Drug Cartels

Does your in-flight drink lack that certain something, a bit of citrus formerly provided by a lime? While I’m sorry for your loss, there are bigger problems than that out there, like drug cartels waging war with each other and natural disasters wreaking havoc with farmers’ crops. You can blame those issues for a temporary lime shortage that’s prompting many airlines to make do without lemon’s green sibling. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

(malgaze)

United To Offer Free Movies, TV For Passengers Using Their Own Laptops, Apple Devices

It’s BYOD time on United Airlines flights soon: Any passenger with their own laptop or an Apple mobile device will be able to watch free inflight streaming TV and movies. Because in a Bring Your Own Device scenario, United doesn’t have to bother with those seatback or overhead screens. [More]

Why You Should Ask For A Refund If The Wi-Fi Doesn’t Work On Your Next United Flight

Why You Should Ask For A Refund If The Wi-Fi Doesn’t Work On Your Next United Flight

You’re sitting pretty, surfing away on the World Wide Web at 35,000 feet when the wireless Internet on your United flight stops working. And a few minutes later, it’s still not working. But even if the service for the entire plane is out for a while, United crew members won’t make a plane-wide announcement about it, so you’re on your own to ask for a refund. [More]

This thing rules you now.

United Airlines Will Now Send You Back To Check Your Oversized Carry-On At The Ticket Counter

We all see you trying to shove that ginormous rolling suitcase you call a “carry-on” into the overhead bin, and apparently United Airlines has noticed, too. The airline says that while it’s not changing its carry-on size policy, it’s issuing a gentle reminder that oversized bags will cost you extra, by way of a trip back to the ticket counter to check that sucker for $25. [More]

United’s Reservation System Wreaking Havoc At Airports Today

United’s Reservation System Wreaking Havoc At Airports Today

In a scene reminiscent of two embarrassing 2012 incidents, United Airlines is doing a lot of apologizing today after a problem with its reservation system has resulted in long lines at airports around the country. [More]

(Flying Photog)

Severe Turbulence Injures Five People On United Flight

Most of the time, turbulence is just an uncomfortable, if not almost inevitable part of flying. But then there are the times when turbulence is downright terrifying and a real danger. Three flight attendants and five passengers on a United Airlines flight yesterday from Denver to Billings, Mont. were injured when the plane hit turbulence so severe, people were tossed from their seats. [More]

United's new cup.

United Airlines Realizes It’s 2014, Ditches Styrofoam Coffee Cups

First of all yes, dear readers, Styrofoam is a trademarked name for insulation and what we really mean when we use the lowercase word is “extruded polystyrene.” Moving on: Joining the rest of the 21st century in an aim to “go green,” United Airlines says it will stop using styrofoam coffee cups in its lounges and on flights. [More]

United Airlines Cuts Cleveland As A Hub After Losing Millions There In Recent Years

United Airlines Cuts Cleveland As A Hub After Losing Millions There In Recent Years

Cleveland is likely reeling today with the news that United Airlines is ditching the city as a hub, cutting about 60% its departing flights from the city starting in April. The downsizing is a result of United losing tens of millions of dollars in the city in recent years, executives said in a letter to employees today. [More]

Hotwire sent a confirmation e-mail in November for a Thanksgiving flight that no longer existed.

Hotwire Forgets To Tell Passenger Her Flight Was Changed Three Months Earlier

When you book an airline ticket through a service like Hotwire, you’d expect that either the airline or the booking site will notify you when something important — like a flight being changed or cancelled — happens, especially when that change is made months before takeoff. But a couple in Virginia had their travel plans twisted around when Hotwire failed to let them know that their flight no longer exists. [More]

Former Senate Majority Leader Takes His United Airlines Hatred Public

Former Senate Majority Leader Takes His United Airlines Hatred Public

Here’s a reminder that the airlines hate us all, no matter how wealthy you are or what positions of power you may have held. [More]

(C x 2)

If you are planning on sending your kid on a solo trip to visit her grandparents in the new year, the L.A. Times reports that as of Dec. 5 the nation’s largest airline (for the moment) no longer accepts unaccompanied minors on flights that involve connections. So if that trek to and from GrandpaLand isn’t a nonstop flight, you’ll need to look for another airline for your whippersnapper. [via L.A. Times]

Amazon, Best Buy, United Airlines Make Consumer Reports’ Naughty List

Amazon, Best Buy, United Airlines Make Consumer Reports’ Naughty List

While the bearded guy at the North Pole is making his list and checking it twice before he heads out to deliver toys and/or coal on Dec. 24/25, our pals at Consumer Reports have already decided who they think deserves a shiny black hunk of anthracite in their stockings. [More]

United Leaves Dog Bleeding & Sick, Won’t Pay Vet Bill Unless Passenger Agrees To Hush Up

United Leaves Dog Bleeding & Sick, Won’t Pay Vet Bill Unless Passenger Agrees To Hush Up

So the airline mistreats your beloved pet and you end up with thousands of dollars in veterinary expenses to keep the dog alive. Eventually the airline agrees to cover those vet bills, but only if you agree to not say anything publicly about what happened. What do you do? [More]

(frankieleon)

United Strands My Wife All Day In Newark, Shrugs

Look, it’s not United Airlines’ problem. Yes, they canceled the second leg of Neil’s wife’s flight, the part that was to bring her from Newark to Rochester, N.Y. They put her on a plane from Newark to Rochester. I mean, yeah, the plane didn’t take off until 10 P.M. and arrived too late for her to get a rental car or for anyone she knew to pick her up. Isn’t flying her to Newark enough? [More]

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

Impact Of US Airways/American Airlines Merger Will Depend On Who Gets Leftovers From Wedding

The path for US Airways and American Airlines to merge their businesses has been cleared and several smaller airlines like JetBlue and Spirit will benefit from the sale of the merged carriers’ excess takeoff and landing slots at airports around the country. But will that be enough to balance out the fact that we are now down to a handful of major national airlines? [More]

(afagen)

Expedia, United Blame Each Other For $200 Change Fee For Passenger Stuck In LAX During Shootout

The recent tragic shootings at Los Angeles International put parts of one of the world’s largest airports on lockdown for several hours, resulting in rescheduled and canceled flights for many travelers. Given the extenuating and unique circumstances, one would think that airlines and hotels would have some level of understanding and not hit people with huge fees, and yet… [More]