Dear United Airlines: "You Have Designed Your Customer Service To Piss Off Your Customers"

Dear United Airlines: "You Have Designed Your Customer Service To Piss Off Your Customers"

After a mechanical snafu grounded his flight to Zurich, Aaron received several vouchers and an upgrade as compensation from United Airlines. Unfortunately, the vouchers and upgrades proved so difficult to use that he has given up and is now publicly vowing never to fly United Airlines again.