United/Continental Systems Merger Makes Flight Reservations Magically Disappear

United/Continental Systems Merger Makes Flight Reservations Magically Disappear

To be honest, I have to start this post by blaming Ryan and his wife. I don’t know what they were thinking. They assumed that just because they booked their round-trip tickets to and from Cancun two months ahead of their vacation and had an itinerary and confirmation numbers, they had an actual reservation. Maybe they did at one point. But between February and April, Continental and United combined their computer systems as part of their Air Voltron merger. Reservations mysteriously disappeared from the system, including theirs. And that’s how Ryan and the pregnant Mrs. Ryan ended flying coach from Cancun and stuck in Houston instead of flying first-class all the way home to Detroit. [More]