United Takes Your Miles To Upgrade Stranger's Reservation

United Takes Your Miles To Upgrade Stranger's Reservation

It was incredibly generous of Wes to use his own frequent flyer miles to upgrade a random stranger’s reservation to Business Class. At least, it would have been if that’s what he had meant to do. He had called up to upgrade his wife’s reservation, and it seems that a typo in the confirmation number meant that someone else got the upgrade, and no one knows how Wes can get his miles back. [More]