United Airlines had a decidedly less-than-stellar week when it came to dealing with larger-scale customer service issues. Just days after the company faced the ire of travelers who had to spend the night hunkered down at a cold Canadian military base, the airline found itself on the receiving end of more backlash after nearly 300 passengers and crew were made to wait five hours on the tarmac and sleep in a closed terminal after their flight was diverted. [More]
Disruptive Passenger Leaves Fellow United Travelers Stranded In Belfast Terminal For Nearly 24 Hours
As if suffering from Stage-4 cancer isn’t crappy enough, cancer patient Crystal Kim was denied from flying on a Korean Air flight from Seattle to Seoul, South Korea over the weekend because the carrier thought she looked “too frail.” Incidentally, she had approval from two doctors and a note clearing her to fly. [More]
For the third time in just three months, the same U.S. Airways plane has reportedly made passengers and crew members ill and complaining of an odd odor. This time, the seemingly cursed jet had 9 people, including 2 pilots, heading to the hospital. [More]
A JetBlue flight attendant threw a hissy fit when a passenger failed to return her jammed seat to the upright and locked position. The stewardess admitted that the seat’s spring was broken, but still gave the passenger a “warning card” and had airport security meet the plane at the gate. Why? A fellow passenger explains, after the jump.