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Posts Tagged “

Undercover

computer repairs

Denver TV Station Tests Computer Repair Techs

A Denver TV crew unseated a RAM chip and then took it to seven different repair centers for a diagnosis. The resulting displays of incompetence were pretty evenly distributed, with two Best Buy Geek Squads, one Circuit City Firedog, and one locally owned repair center (CTI) all failing miserably ("It's the motherboard!" they each said). Of the three locations that correctly diagnosed and fixed the problem, Action Computers charged $50, Geek Squad charged $30, and the Firedog tech who hands-down won the challenge "reinstalled the memory cards in less than two minutes, free of charge." More »

undercover

When "FireDogs" And "Geeks" Don't Know What's Wrong, You Pay

Channel 10 out of Columbus, Ohio recently conducted a sting operation in which they equipped themselves with an easily repaired laptop and took it to Geek Squad, FireDog and Micro Center to see who could figure out what was wrong. More »

investigations

Consumerist Undercover At IDT Energy: Table Of Contents

In case you missed any of 7-part undercover report on IDT-Energy, Midtown Promotions, and the fabulous worlds of energy resale and multi-level-marketing, here's a recap: More »

investigations

Consumerist Undercover At IDT Energy: The Confession

After only three days with Midtown Promotions, I could already tell that I'd wait weeks, maybe months or a full year before coming upon hard evidence of fraud, if I found any evidence at all. After leaving James and Doreen in the Bronx, I took the afternoon off and went to work on these diaries. More »

investigations

Consumerist Undercover At IDT Energy: The Meltdown

From the moment I met up with James, and Doreen, who was going our way, things began to fall apart. Eric told me to follow James, not Carl, who was going solo. I was to listen to James' instructions, follow his example, and go to wherever he decided we should spend the day. Today was Mt. Vernon, NY, almost 90 minutes from the offices of Midtown Promotions. More »

investigations

Consumerist Undercover At IDT Energy: Status Report

If you're just now tuning in, we've been doling out daily pieces of our multi-part investigation into IDT-Energy. They're an energy reseller in the New York area and we've received multiple complaints about their salesperson's dressing as ConEd workers and doing other funny stuff at the door to get people to sign over. So we sent in Brian Fairbanks undercover to get hired at Midtown Promotions, a direct-sales marketing company IDT-Energy contracted to get subscribers. More »

investigations

Consumerist Undercover At IDT Energy: The Meeting

Before the morning meeting started, I left my man-purse on a set of boxes right by the blackboard, with the microphone discreetly poking out of the pocket. More »

investigations

Consumerist Undercover At IDT Energy: Let's Get Juiced

I staggered into Midtown Promotions at 10am on Wednesday. Seeing as how people were only trickling in for the morning meeting, the receptionist and another office assistant gave me some papers to fill out and sign. (Note: all spelling errors/typos are as they appeared...) More »

investigations

Consumerist Undercover At IDT Energy: The Day Of O

I sat in the offices of Midtown Promotions, watching the receptionist field calls from job prospects, still surprised at having been one of those callers not even twenty-four hours prior. More »

investigations

Consumerist Undercover At IDT Energy: The Job Interview

Midtown Promotions has no yellow pages entry, no website, and no apparent internet job postings. Cruising their profile on Rip Off Report, a site where, natch, consumers file complaints against companies they feel ripped them off, I found a number for Midtown Promotions main office. It took several discussions with the editor of The Consumerist before we felt we nailed down the approach to the first phone call... More »

investigations

Consumerist Undercover At IDT Energy: Day One

For months, readers have told The Consumerist of fake Con Edison employees showing up on their doorstep. The story is always the same; they open their door to find people in Con Ed outfits almost demanding that the customer sign a form to save 7% on their bills. The "Con Ed" employee then demands to see the bill and thrust their fingers at the part where it says you can save by switching to an alternate energy supplier. But they don't actually work for Con Ed; in fact, they work for IDT Energy. More »

investigations

The Consumerist Goes Undercover At IDT Energy

We decided to go undercover and try to find out what was really going with IDT Energy.
For nearly a year, we've told you about door-to-door salesmen trying to get New Yorkers to switch to IDT Energy, pretending to work for ConEd. More »

readers

Market Workers Caught Urinating Near Produce

Nothing makes for fresh produce like sewage, open urination by workers, and storage next to rat-infested garbage and Port-A-Potties. That's what a hidden camera investigation by Joel Grover found at a So-Cal produce processing area found at the Seventh Street Produce Market in downtown LA. The market services thousands of SoCal restaurants and stores. More »

jiffy lube

Jiffy Lube's Scam is Sand in its Own Vaseline

NBC4 in LA put hidden cameras under their car hoods and took them to nine different Jiffy Lubes, They found six out of the nine didn't do any of the promised work yet charged for services in full. More »

real estate

Cheating, Stealing, Gouging Customers: The World Of London Real Estate

Wow. The latest entry in the Beeb's Whistleblower series of undercover reporting has blown the real estate market in London wide open. More »