Hey, retailers — it’s 2012, and if you don’t know that a service dog is a completely acceptable animal to be accompanying a customer in a store according to the Americans with Disabilities Act, you really need to update your employees. And yes, we mean you, Ann Taylor. [More]
unacceptable
FedEx Office Charges $40 An Hour For Dirty Unheated Meeting Room
By 1.6.10
When you rent a meeting space, should it have heat? Chairs that are clean and not broken? We think so! Reader Mark does too. FedEx Office doesn’t. [More]
This Verizon Store Provides Weird Repair Services
By 12.21.09
Some Motorola Droid phones are having problems with the battery cover coming off too easily. That’s what was happening to Chris’ Droid, so he and his girlfriend brought it into a Verizon store in Pleasant Hill, CA. His girlfriend brought along her defective enV Touch for service as well.
When they left, Chris had a sticker stuck to the back of his Droid, and his girlfriend was told to stop wearing makeup because makeup ruins the enV Touch.
You Curse At One Customer Service Representative, You Curse At Them All
By 4.26.09
Brad learned the hard way that asking a Chase customer service representative “WHAT THE F*** IS WRONG WITH MY ACCOUNT?!” is not the best way to find out what the f*** is wrong with your account. Brad had fumbled a wire transfer that temporarily shut down access to his card. He called to restore access, but the card still wouldn’t work. At this point, Brad decided to curse at the CSR and hang up after being placed on hold for thirty seconds. When he called back, he was surprised to learn that the next CSR knew that he had just cursed at a colleague.
