Tracey tells Consumerist that she bought an emergency Totes umbrella which broke disappointingly soon after purchase. She sent it in for a warranty replacement, and was surprised when the company not only refunded her shipping, but sent two new umbrellas to replace her defective one. [More]
An Eddie Bauer in downtown State College, Pennsylvania replaced Anne’s pricey old umbrella without any charge or hassle. Anne purchased the umbrella several years ago, and was assured Eddie Bauer would “take care of it” if anything went wrong. In accordance with Murphy’s law, the umbrella broke one rainy day.
When I get to the desk, I proffer it and say that it’s broken, and that I was told that they’d deal with it, but I don’t know if that means that they’ll fix it, or send a replacement, or what. The girl checks with her manager, who’s standing right next to her, but is on the phone. The manager interrupts her phone call to tell me to go pick out another one. They don’t even look at it to see if it’s actually broken.