Ultra Pet Rewards Loyal Customer Generously For Kitty Litter Complaint

Ultra Pet Rewards Loyal Customer Generously For Kitty Litter Complaint

Liz writes that she tried a different type of cat litter from UltraPet, the manufacturer of her regular brand. The new litter didn’t work as well as advertised, and she contacted the company about the issue. They offered her a refund or a free bag of her regular litter, but she couldn’t produce the original receipt. Liz didn’t expect that the company would send along something better instead. [More]