Courtney was on a mission. It’s her job to find things for people at low prices, and then buy them in large quantities. For example, one day she learned that beauty chain Ulta had Big Chi Digital Hair Irons, which usually cost $169.99, on clearance for $49.99. Score! One of her clients wanted these, and there were twenty-seven of them in stock. Now, “Clearance” should mean that the store is trying to clear out stock, and should be happy if someone comes along and scoops up everything on the shelf. Right? Not at Ulta. They’d rather not sell items at all than sell them to Courtney by the cartful. [More]
Last week, Daynah wrote about how she was forced to stop writing anything down during a recent shopping trip to the cosmetics store Ulta. At the time, Daynah grudgingly gave in because she really wanted to make a purchase (she tests products for consumers). But once she left the store, she took the fight back to Ulta.
In a world where smartphones can shoot video, snap photos, record audio, scan barcodes, and let you make price comparisons via text message, it’s almost funny to run into a paranoid manager like the one at an Ulta makeup store in Seattle. Well, funny except for that petty tyrant part where she tells you that you’ll have to take your old-school pen and papers out to the car and come back empty handed before she’ll sell you any makeup.