Consumerist
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trapped!
U-Haul Traps Another Customer, This Time In Stairwell
Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia. More » -
follow ups
Ryder Refunds Customer $120 For Forcing Him Into U-Haul's Arms
Jesse, who wrote to us last week to complain about Ryder's broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their "Guaranteed Availability" promise actually works, so that future customers know what to expect. More » -
go store yourself
U-Haul's New "U-Prison" Proves Unpopular With Customers
U-Haul apparently knows about Ryder's initiative to outdo it on suckage, so they've introduced a whole new class of customer abuse: false imprisonment. Best of all, the employee who was sent to let Jessica and her friend out of U-Haul Prison told them that if they hadn't wanted to get locked in after 5pm, they should have paid for 24 hour access. (They were taking advantage of a complimentary offer from the company.) More » -
misuse of words
Ryder's "Guaranteed Availability" Does Not Guarantee Availability
If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse's complaint. More » -
moving
Rent A Truck From U-Haul If You Want To Stay Put
Chris and his wife moved recently. To do so, they rented a truck from U-Haul. They planned ahead, booked their truck in advance, and did everything correctly. They just had the audacity to request a truck that wasn't located an hour away from their new home. This was apparently too much for the U-Haul infrastructure to handle. More » -
uhaul
U-Haul Forgets Customer, Forgets Guarantee, Then Forgets Extra Day Agreement And Threatens Criminal Charges
Consumerist reader Dionicious and his brother tried to rent a trailer from U-Haul over the weekend. First they were faced with a closed location, then they had to ask before the company followed through on its $50 "Right Time, Right Location" guarantee. They hoped that was the end of the screw-ups, but the next day an angry employee called and threatened to file criminal charges against the brothers. Too bad there's not some sort of $50 "We Threaten You, We Pay" guarantee. More » -
email addresses
Email Uhaul CEO Joe Schoen
The email address for the CEO of Uhaul, Joe Schoen, appears to be joe@uhaul.com. Useful in case his cellphone inbox is full. -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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call joe shoen
Uhaul CEO Gave Out Cellphone Number On National TV, But Never Picks Up Or Returns Calls
In what looked like a daring move, the CEO of Uhaul, Joe Shoen, gave out his "cellphone number" on national TV and invited customers to call him with their complaints. The problem is, when you call, he doesn't pick up. If you leave a message, it's not returned. You get to hear Joe's gruffly charming voicemail message, but can't leave one of your own. His mailbox is full.
UPDATE: It seems this post may have had an effect. Commenters are reporting that Joe is now picking up. He even reportedly said to one of them, "Yes, this is Joe Shoen, are you calling about the internet?" Good on ya, Joe, now make sure that voicemail box is cleaned up. More »
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u-haul
No, You Should Not Save Money By Filling Your Rental Truck's Gas Tank With Water
Look, we know gas is expensive, but don't save a couple bucks by topping off your U-Haul's gas tank with water. We won't pretend to care about U-Haul—not even U-Haul cares about their vehicles—but the next renter will want to bludgeon you with a rusty ice pick when their truck breaks down because you hosed the engine. More » -
uhaul
Angry U-Haul Manager Says You Stole A Truck
Now that it's summer, many people are doing the moving thing. For some, this might mean renting a truck or trailer from U-Haul, like reader Ryan. He reserved a truck from U-Haul online well in advance of his move, but when he went in for pickup was told none were available. Ryan called corporate, who called the store and convinced the surly manager to give Ryan a truck. Three days after Ryan returned the truck, he got this voicemail from from U-Haul: “This is Alexandria U-Haul Rentals. Your rental truck was due three days ago and you haven't returned it. If you don't return our truck today I will call the police." See how Ryan handled the situation, inside. More » -
uhaul
Despite Class Action Lawsuit, U-Haul's $50 Reservation Guarantee Is Still Completely Meaningless
Reader Greg wants to warn all of you not to expect too much from U-Haul and their so-called $50 guarantee. When he showed up to collect his reserved truck, he found himself waiting in line with another customer who'd reserved the same type of truck. When he overheard the employee telling her they were out of trucks, he knew that his day was going to go rapidly downhill.
More »
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complaints
Uhaul Says You Must Have A Land Line To Rent A Truck
Having previously rented at U-Haul with no issues, reader Robert was surprised when a U-Haul agent wouldn't rent him a truck unless he had a land line phone number. Robert tried giving him his work number but agent promptly dialed and when he realized it wasn't Robert's personal phone number, he hung up and said, "Land line!" Not having an actual land line number Robert was in a bit of a jam. Robert's letter, inside.... More » -
verdicts
U-Haul Must Pay $84 Million To Man For Injuries
A Dallas court found U-Haul guilty of negligence for failing to maintain its vehicles properly, and awarded 74-year-old Talmadge Waldrip $84 million in damages, $63 million of which are punitive. "The truck's parking brake did not work at all," said the man's lawyer. "He stepped out of the truck and it rolled right over him." More » -
moving
Uhaul Dealer's Tips For Happier Renting
A U-haul manager shared with us his tips for having a better experience when you rent with them:
- Book well in advance( at least a week) with a MAJOR credit card
- If you reserve through the 1800 number, get your reservation number and call back a day or 2 before to find where to pick up your equipment. Do not wait for someone to call you.
- When you pick up, bring your drivers license and credit or debit card. It makes things easier for everyone.
- If you know a location that you prefer to pickup or drop off, let uHaul or the dealer know.
- Take the insurance, but only if you are not covered by your auto policy. No credit card will cover damage.
What about all those tales about broken and poorly maintained trucks? His thoughts, inside... More » -
leaks
Uhaul To Start Charging $1-$5 "Environmental Fee"
Uhaul is going to start charging customers a $1-$5 fee to defray the cost of throwing away the various nasty junks associated with its rental business, according to an anonymous store manager. It will be called an "Environmental Fee." Ok, whatever, but we like the rebuttal supplied in the Q & A for Uhaul managers in case a customer complaints: "Do you want clean air and water thirty or fifty years from now? If so, pitch in." Nice, avoid raising upfront prices and get customers to cover your operating expenses through the power of guilt. Full text of the announcement, inside... More »
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phone numbers
Uhaul CEO's Cellphone Number
The CEO of Uhaul gave out his cellphone number last night on an episode of Inside Edition, inviting consumers to call with complaints or questions. Joe Shoen explained saying, "People can't get this organization to behave, I can." That number is 602-390-6525.
(Thanks to le-garce!)
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class actions
U-Haul To Pay California Customers $50 For Failing To Honor A Guaranteed Reservation
U-Haul has settled a class-action suit by agreeing to pay customers $50 each time they fail to honor a confirmed reservation. The settlement comes after an appeals court agreed that the rental giant had "engaged in fraudulent practices." More »
uhaul
New York, 4:13 AM
Tue Nov 10
22 posts in the last 24 hours
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