Al Jazeera America Sues AT&T Over U-Verse Snub

Al Jazeera America Sues AT&T Over U-Verse Snub

Given that it’s only been on the airwaves since yesterday, you probably haven’t had a chance to check out Al Jazeera America, and if you’re an AT&T U-Verse customer, you can’t watch the new news channel because the cable company doesn’t carry it. However, Al Jazeera’s owners say AT&T is contractually obligated to carry the station and have filed a lawsuit to prove their point. [More]

(yoshiffles)

AT&T Cuts My DSL Line In October 2012, Promises U-Verse That’s Still Not Here

Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]

(yoshiffles)

U-Verse Outage Hits Some AT&T Customers In Southern States

Since yesterday afternoon, some people in various parts of the southeastern U.S. — and as far west as Texas — have been without AT&T U-Verse service. [More]

TJ says only the truck closer to the street is supposed to be parked there. You can see some of the damage already done to his lawn.

AT&T Uses My Front Yard As A Parking Lot

For the past few weeks, AT&T workers have been installing a new U-Verse box next to Consumerist reader TJ’s house. And while the company does have an easement that allows for one truck to pull up on the grass, he says they are ruining his lawn and getting him in trouble with the city. [More]

AT&T just loves you so much.

Why Can’t AT&T Leave Me And My Mailbox Alone?

Tonya has had it. She makes a habit of contacting companies that send her junk mail and asking them to stop, because she’d rather not have anyone kill trees to tell her about products she didn’t want in the first place. Most companies have been very good about this, but there’s one notable exception. She’s been fighting with AT&T to be removed from the U-Verse mailing list for a year and a half now. They won’t leave her alone. She wrote to the CEO, who passed her on to her very own executive customer service representative. This person hasn’t been able to stop the mail, either. [More]

The box.

AT&T Overnights New U-Verse Receiver To Us On Friday, Can’t Turn It On Until Tuesday Night

AT&T U-Verse demonstrated great customer service when Trey needed a new receiver. They zipped a wireless one right out to him using UPS Next Day Air. It arrived on a Saturday. and Trey was quite impressed. He didn’t stay impressed, though. AT&T went to the expense of using Next Day Air while neglecting to notice that doing so was kind of useless, because AT&T wouldn’t be able to activate the new receiver until 8 P.M. on Tuesday. Oh, well, at least it was all installed three days early. [More]

AT&T Won't Move My U-Verse Service Because They Can't Find My Address

AT&T Won't Move My U-Verse Service Because They Can't Find My Address

Consumerist reader Thomas has been an AT&T U-Verse customer for about four years and says that whenever there has been a problem, the service techs have been prompt and friendly. But then he decided to make the mistake of moving to a new house only a few miles away, and now he’s trapped in the customer service Death Star. [More]

AT&T Upgrades DSL Customer To U-Verse, Slower Internet, Static

AT&T Upgrades DSL Customer To U-Verse, Slower Internet, Static

Cameron moved recently, but not all that far away. Just to another apartment within the same building. Not so bad. He’s been an AT&T DSL customer for six years, but the Death Star wants to wean customers off DSL and get them onto U-Verse. Cameron was told that he couldn’t be reconnected to DSL down the hall, so he upgraded to U-Verse. Only the upgrade is more of a downgrade. To lower Internet speeds and static on the phone line. [More]

Worst Company In America Round One: AT&T Vs. Verizon

Worst Company In America Round One: AT&T Vs. Verizon

Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. [More]

When Asked If They Care About The Customer, AT&T Rep Allegedly Curses Customer Off

When Asked If They Care About The Customer, AT&T Rep Allegedly Curses Customer Off

After trying several times to get through to customer service to get her bill adjusted, reader C was finally connected to the right department. Problem was that no one was talking to her, but she could hear their personal conversations in the background. She then asked loudly through the receiver “Does anyone at AT&T care about the customer?” Allegedly, she heard back “**** you,” a laugh, and someone saying, “she can call all she wants, she’ll never get through.” [More]

AT&T U-Verse Drops ESPN 3D

AT&T U-Verse Drops ESPN 3D

Citing low demand and a high cost, AT&T U-Verse has ditched ESPN 3D from its lineup. The move is yet another sign that 3D TV may not be the wave of the near future, as the expensive technology struggles to make headway in the marketplace. [More]

Ways To Avoid Hitting AT&T's New Bandwidth Caps

Ways To Avoid Hitting AT&T's New Bandwidth Caps

Like suddenly cool again hypercolor shirts, AT&T has brought back another retro trend back from the dead – metered bandwidth with charges for overages. The ISP yesterday imposed a 150 GB a month cap on all DSL customers. If you go over it more than three times in your account lifetime, you will get a $10 charge for every 50 GB in excess. U-verse customers will have a 250 GB cap. Ah, nostalgia, it feels just like Compuserve all over again! So how do you go on a bandwidth diet? [More]

Food Network, HGTV Back On AT&T U-Verse

Food Network, HGTV Back On AT&T U-Verse

Food voyeurs can rest easy, the the Scripps channels are back on U-Verse after a short blackout. [More]

AT&T U-Verse Axes Food Network, HGTV, Others In Latest Cable Cockfight

AT&T U-Verse Axes Food Network, HGTV, Others In Latest Cable Cockfight

2.7 million AT&T U-Verse customers are now without their Alton Brown or Iron Chef after the cable company was unable to come to an agreement with Scripps Networks about fees and other issues regarding their channels like the Food Network, HGTV, DIY Network, Cooking Channel and Great American Country. [More]

AT&T Relinquishes Vicegrip On Ex-Customer's $500

AT&T Relinquishes Vicegrip On Ex-Customer's $500

Consumerist reader Teighlor and her boyfriend tried to sign up for AT&T U-verse but after 20 days of missed appointments and it never getting installed, they returned the equipment and canceled the service. AT&T then deducted $500 from their account for unreturned equipment. [More]

AT&T U-Verse Points Finger At Cablevision In Flap Over AMC Fees

AT&T U-Verse Points Finger At Cablevision In Flap Over AMC Fees

Midnight tonight is the deadline for AT&T U-Verse to come to terms with Cablevision’s Rainbow Media over carriage fees for several channels, including AMC, which is about to debut its new season of its biggest show, Mad Men, next week. Now AT&T is pointing the finger squarely at its opponent in this showdown. [More]

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service

Since you’re reading this on Christmas Day, there’s a reasonable chance you’d agree that losing internet access for a week is tantamount to going without food or showering. [More]

AT&T Raising U-Verse Rates Februray 1st

AT&T Raising U-Verse Rates Februray 1st

–>Tipster David sends us that U-Verse customers are going to see a $5 spike in costs at the start of February. AT&T has yet to explain why, so I’m assuming it is Sith-related.