Family Kicked Off Southwest Flight Because Of Dad’s Tweet

Family Kicked Off Southwest Flight Because Of Dad’s Tweet

It’s pretty great when your customer complaint over social media receives a swift, decisive response from the target company. What is not so great is when that response is to boot you and your elementary-school-age children off a plane before takeoff because you complained about a specific employee’s actions over Twitter. [More]

Verizon Trying To Twitter-Snipe Mildly Annoyed Customers Of Other Carriers

Verizon Trying To Twitter-Snipe Mildly Annoyed Customers Of Other Carriers

Having written about every major wireless carrier over the last 4+ years, I’ve come to realize one thing: Just about everyone hates their current wireless provider and is constantly talking about switching. So it makes sense that these competitors would scour the competition’s social media feeds and try to lure away disgruntled customers. Yet only Verizon, by far the largest carrier in the U.S., seems to be making a go of it. [More]

(@itsfischy on Twitter)

FAFSA Twitter Account Sorry For Posting “I’m Poor” Tweet Aimed At Financial Aid Applicants

You know what isn’t always that funny to people who can’t afford say, college? Calling them out for being poor on social media. Oh, hello, Federal Student Aid’s twitter account. You seem to have made a mistake in that area. [More]

The Tweet from Delta has since been deleted and replaced with an apology from the airline.

Delta Apologizes For Ghana Giraffe Gaffe On Twitter

Last night, the U.S. men’s soccer team edged out the team from Ghana for its first victory in 2014 World Cup play. People everywhere went online to congratulate the team, including Delta Air Lines, which didn’t do quite enough research about the wildlife in Ghana before it Tweeted. [More]

Millions Of Users In The Dark When Hijackers Take Down TweetDeck

Millions Of Users In The Dark When Hijackers Take Down TweetDeck

If you’re an avid user of Twitter’s TweetDeck you may have noticed something was awry this afternoon. The social media site shut down its popular service after discovering users’ account security was at risk. [More]

Denny’s Tweets About Vegetable Acquisition, Wins At Brand Social Media

Denny’s Tweets About Vegetable Acquisition, Wins At Brand Social Media

Yesterday, Apple and Beats Electronics announced that their union is official: Apple will acquire the headphone and streaming-music company for about $3 billion. As the news made headlines, one national brand wanted to nudge its way into the “trending topics” spotlight, and achieved the best current events/brand promotion tweet that we have ever seen. [More]

SDOT has since apologized for, and removed, this Tweet attempting to mine some humor from a Monday morning traffic jam.

Seattle Apologizes For Labeling Stuck-In-Traffic Drivers As “Scumbags”

When government organizations try to be funny on social media, it usually falls flat. And when that attempt at humor is directed at people who are likely in a humorless mood — like, say… people stuck in a traffic jam — it will probably end in an apology. [More]

Amazon Now Lets You Use Hashtags To Shop On Twitter

Amazon Now Lets You Use Hashtags To Shop On Twitter

Because you should apparently never take your eyes off of Twitter, lest you miss the same updates and photos that your friends are also sharing simultaneously on Facebook, Instagram, and whatever else the kids today are all hopped up on, Amazon has launched a new service that lets you add items directly to your Amazon shopping cart with the use of a hashtag. [More]

(AJ Brujstein)

General Mills’ New Policy: If You Engage With Us Online, You Can Never Sue The Company

Companies want customers to engage with them online as if they’re just another pal on Facebook or Twitter, one that can offer downloadable coupons and promote contests with attractive prizes. But in new language recently added to General Mills’ website, consumers who interact with the company online will be agreeing to give up the right to sue the company in the future. [More]

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

United Flight From NYC To D.C. Grounded After Security Finds Bomb Threat On Twitter

Earlier this week a Dutch teenager landed in hot water after sending a threatening tweet to American Airlines. While the teen says she was joking, the airline took the threat seriously, as it should have. After a number of copycat tweets, nearly all airlines have been keeping a close eye on social media. That vigilance resulted in a temporarily grounded United Airlines flight Wednesday evening. [More]

U.S. Airways: We’re Not Firing Staffer Who Tweeted Toy Plane Porn

U.S. Airways: We’re Not Firing Staffer Who Tweeted Toy Plane Porn

This week got off to a hilarious start if you like corporate social media gaffes. US Airways is awfully embarrassed about the incident where they responded to a customer complaint with a photograph of a nude woman posed with a model plane lodged in her jetway. Contrary to our predictions, the airline says that posting the photo was “an honest mistake” and no one is getting fired. Someone might want to throw away that toy plane, though. [More]

Sigh.

Teenagers Decide New Cool Thing To Do Is Make Copycat Airline Bomb Threats On Twitter

I don’t envy teenagers — it’s just so hard to keep up with the coolest trends. Like are we still saying “for shizzle?” Are high fives acceptable? But if all your friends started tweeted fake bomb threats to American Airlines just because one Dutch girl did, would you throw yourself off that cliff, too? [More]

Someone At US Airways Is Probably Getting Fired After Posting Photo Of Plane-As-Sex-Toy

Someone At US Airways Is Probably Getting Fired After Posting Photo Of Plane-As-Sex-Toy

Among the many insulting, insensitive, rude, crude, and accidental Tweets that companies have sent out over the years, the incredibly NSFW photo (unless you happen to work in the porn industry) that got posted today by the US Airways Twitter account will probably go down as one of the most embarrassing. [More]

Yes, Tweeting “Jokes” To An Airline About “Doing Something Big” Can Get You Arrested

Yes, Tweeting “Jokes” To An Airline About “Doing Something Big” Can Get You Arrested

Although sometimes it can feel like engaging in social media is akin to shouting into a bottomless pit and no one is really listening, you better be sure that if you claim to be part of a terrorist group planning “something” big and tweet that to a major airline, well, someone’s going to hear you. And maybe put you in jail. [More]

Report: 44% Of Twitter Accounts Have Never Issued A Single Tweet

Report: 44% Of Twitter Accounts Have Never Issued A Single Tweet

If someone who signs up for a Twitter account but then fails to ever launch a single tweet, can we call said person a Twitter “user”? Or is there some other name for the 44% of all Twitter account holders who have never tweeted, perhaps “The Untweeted,” à la Game of Thrones or “Career Lurkers”? [More]

Report: Hackers Would Rather Steal Your Twitter Account Than Your Credit Card

Report: Hackers Would Rather Steal Your Twitter Account Than Your Credit Card

You keep an eye on your credit report and fastidiously pore over each and every statement to guard against identity theft and a drained bank account, and that’s good. But a new report says stolen Twitter accounts are more valuable to hackers on the black market than a stolen credit card number, so keep that password close as well. [More]

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Which Airlines Are The Fastest & Slowest At Responding To Customers On Twitter?

Complaining on Twitter can often feel like trying to shout to someone across the street with a noisy parade going down the middle. And that disconnect can often get worse when trying to get the attention of a big company with hundreds or thousands of people vying for attention. Some companies now go to great lengths to make sure that customers get some sort of response within minutes, but is that response of any value? [More]

Social Media To Get Less Sexy As Vine Bans Porn And Most Nudity

Social Media To Get Less Sexy As Vine Bans Porn And Most Nudity

While most Vine users only post short, looped videos of their adorable cats, or of them and their friends making funny faces into the camera, there is apparently a subset of Viners who have been using the service to share their most private moments. But that’s coming to an end, with Vine announcing last night that it will no longer allow sexually explicit content. [More]