(jayRaz)

Passenger Sued By Southwest Worker After Taking Her Customer Service Gripe To Twitter

It’s very easy in these fast-paced technological times to take a customer service beef and basically broadcast it live over the Internet. But one Southwest passenger’s Twitter gripe over her four-year-old daughter getting assigned to a later boarding group has resulted in a lawsuit from the worker she complained about, alleging that the woman’s tweets and Facebook posts were defamatory and put the worker in a false light. [More]